AOC AG352UCG6 Monitor Manual

[Solved] AOC AG352UCG6 Monitor Manual in PDF

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Document DEVICE REPORTAOC-AG352UCG6-Monitor-Manual
LCD Monitor User Manual
AG352UCG6 LED backlight
www.aoc.com
©2017 AOC. All Rights Reserved.

Safety ........................................................................................................................................................................ 3 National Conventions.........................................................................................................................................3 Power ................................................................................................................................................................4 Installation.......................................................................................................................................................... 5 Cleaning............................................................................................................................................................. 6 Other .................................................................................................................................................................. 7
Setup ........................................................................................................................................................................8 Contents in Box .................................................................................................................................................8 Setup Stand & Base...........................................................................................................................................9 Adjusting Viewing Angle...................................................................................................................................10 Connecting the Monitor.................................................................................................................................... 11 System requirement.................................................................................................................................. 12
Adjusting ................................................................................................................................................................. 13 Setting Optimal Resolution .............................................................................................................................. 13 Windows 10 ..............................................................................................................................................13 Windows 8 ................................................................................................................................................15 Windows 7 ................................................................................................................................................17 Hotkeys ............................................................................................................................................................ 19 OSD Setting.....................................................................................................................................................20 Luminance ................................................................................................................................................ 21 Color Setup...............................................................................................................................................22 OSD Setup ............................................................................................................................................... 23 Extra ......................................................................................................................................................... 24 LED Indicator ................................................................................................................................................... 25
Driver ...................................................................................................................................................................... 26 Monitor Driver .................................................................................................................................................. 26 Windows 10 ..............................................................................................................................................26 Windows 8 ................................................................................................................................................30 Windows 7 ................................................................................................................................................34 Screen+ ........................................................................................................................................................... 37
Troubleshoot ........................................................................................................................................................... 38 Specification............................................................................................................................................................ 39
General Specification ....................................................................................................................................... 39 Preset Display Modes ...................................................................................................................................... 41 Plug and Play...................................................................................................................................................42 Regulation............................................................................................................................................................... 43 FCC Notice ...................................................................................................................................................... 43 WEEE Declaration ...........................................................................................................................................44 E-Waste Declaration for India .......................................................................................................................... 44 Service .................................................................................................................................................................... 45 Warranty Statement for Europe........................................................................................................................45 Warranty Statement for Middle East and Africa (MEA) .................................................................................... 47 AOC PIXEL POLICY........................................................................................................................................49 ISO 9241-307 CLASS 1...................................................................................................................................49 Warranty Statement for North & South America (excluding Brazil) .................................................................. 50 EASE PROGRAME ......................................................................................................................................... 52
2

Safety
National Conventions
The following subsections describe notational conventions used in this document. Notes, Cautions, and Warnings Throughout this guide, blocks of text may be accompanied by an icon and printed in bold type or in italic type. These blocks are notes, cautions, and warnings, and they are used as follows: NOTE: A NOTE indicates important information that helps you make better use of your computer system. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates the potential for bodily harm and tells you how to avoid the problem.Some warnings may appear in alternate formats and may be unaccompanied by an icon. In such cases, the specific presentation of the warning is mandated by regulatory authority.
3

Power
The monitor should be operated only from the type of power source indicated on the label. If you are not sure of the type of power supplied to your home, consult your dealer or local power company.
The monitor is equipped with a three-pronged grounded plug, a plug with a third (grounding) pin. This plug will fit only into a grounded power outlet as a safety feature. If your outlet does not accommodate the three-wire plug, have an electrician install the correct outlet, or use an adapter to ground the appliance safely. Do not defeat the safety purpose of the grounded plug.
Unplug the unit during a lightning storm or when it will not be used for long periods of time. This will protect the monitor from damage due to power surges.
Do not overload power strips and extension cords. Overloading can result in fire or electric shock. To ensure satisfactory operation, use the monitor only with UL listed computers which have appropriate configured receptacles marked between 100-240V AC, Min. 5A. The wall socket shall be installed near the equipment and shall be easily accessible. For use only with the attached power adapter Manufacturers: TPV ELECTRONICSFUJIANCO., LTD. Model: ADPC2090 (Output: 20Vdc, 4.5A) (Optional) Manufacturers: TPV ELECTRONICSFUJIANCO., LTD. Model: ADPC20120 (Output: 20Vdc, 6.0A) (Optional)
4

Installation
Do not place the monitor on an unstable cart, stand, tripod, bracket, or table. If the monitor falls, it can injure a person and cause serious damage to this product. Use only a cart, stand, tripod, bracket, or table recommended by the manufacturer or sold with this product. Follow the manufacturer's instructions when installing the product and use mounting accessories recommended by the manufacturer. A product and cart combination should be moved with care.
Never push any object into the slot on the monitor cabinet. It could damage circuit parts causing a fire or electric shock. Never spill liquids on the monitor.
Do not place the front of the product on the floor.
If you mount the monitor on a wall or shelf, use a mounting kit approved by the manufacturer and follow the kit instructions.
Leave some space around the monitor as shown below. Otherwise, air-circulation may be inadequate hence overheating may cause a fire or damage to the monitor.
See below the recommended ventilation areas around the monitor when the monitor is installed on the wall or on the stand:
Installed with stand
11 7/8  30cm

4  10cm

4  10cm
Leave at lease this space around the set

4  10cm

5

Cleaning
Clean the cabinet regularly with cloth. You can use soft-detergent to wipe out the stain, instead of strong-detergent which will cauterize the product cabinet.
When cleaning, make sure no detergent is leaked into the product. The cleaning cloth should not be too rough as it will scratch the screen surface.
Please disconnect the power cord before cleaning the product.
6

Other
If the product is emitting a strange smell, sound or smoke, disconnect the power plug IMMEDIATELY and contact a Service Center.
Make sure that the ventilating openings are not blocked by a table or curtain. Do not engage the LCD monitor in severe vibration or high impact conditions during operation. Do not knock or drop the monitor during operation or transportation.
7

Setup
Contents in Box

Monitor

CD Manual

Warranty card

Adapter

Stand

Screws

Base

Hand Screw

Power Cable

DP Cable

HDMI Cable

USB Cable

Micphone Cable

Not all signal cables (DP, HDMI, USB and Micphone cables) will be provided for all countries and regions. Please check with the local dealer or AOC branch office for confirmation.

8

Setup Stand & Base
Please setup or remove the base following the steps as below. Setup: Remove:
9

Adjusting Viewing Angle
For optimal viewing it is recommended to look at the full face of the monitor, then adjust the monitor's angle to your own preference. Hold the stand so you will not topple the monitor when you change the monitor's angle. You are able to adjust the monitor as below: Tilt angle:-5.5°~28°
NOTE: Do not adjust the viewing angle over 28 degrees in order to avoid damage.
10

Connecting the Monitor
Cable Connections In Back of Monitor and Computer:
1 Microphone in 2 Earphone (Combined with Microphone) 3 USB3.0 downstream + fast charging 4 USB3.0 downstream 5 USB3.0 upstream 6 DP 7 HDMI 8 Microphone out (Connect to PC) 9 DC in To protect equipment, always turn off the PC and LCD monitor before connecting. 1 Connect the power cable to the DC port on the back of the monitor. 2 (Optional ­ Requires a video card with HDMI port) - Connect one end of the HDMI cable to the back of the
monitor and connect the other end to the computer's HDMI port. 3 (Optional­Requires a video card with DP port) ­Connect one end of the DP cable to the back of the monitor
and connect the other end to the computer's DP port. 4 Turn on your monitor and computer. 5 Video content supporting resolution:
DP: 3440x1440@120Hz (Maximum) HDMI: 3440x1440@50Hz (Maximum) If your monitor displays an image, installation is complete. If it does not display an image, please refer Troubleshooting.
11

System requirement
1. G-system function: Compatible Graphics Card: GeForece GTX 650 Ti Boost or higher (for a list of compatible graphics cards, please visit www.nividia.com/G-sync) Driver: GeForece 331.58 or higer OS: Windows 7/8/8.1
12

Adjusting
Setting Optimal Resolution
Windows 10
For Windows 10: · Right click START. · Click "CONTROL PANEL".
· Click "DISPLAY".
· Click on the "Change display settings" button. 13

· Set the resolution SLIDE-BAR to Optimal preset resolution. 14

Windows 8
For Windows 8: · Right click and click All apps at the bottom-right of the screen.
· Set the "View by" to "Category". · Click "Appearance and Personalization".
· Click "DISPLAY". 15

· Set the resolution SLIDE-BAR to Optimal preset resolution 16

Windows 7
For Windows 7: · Click START. · Click "CONTROL PANEL".
· Click "Appearance".
· Click "DISPLAY".
· Click on the "Change display settings" button.
17

· Set the resolution SLIDE-BAR to Optimal preset resolution 18

Hotkeys
1 Volume/2 + 3 Source/Exit 4 Menu/Enter 5 Power Source/Exit When the OSD is not closedpress Exit button to save user data. When the OSD is close, press Source/Exit button to do source hot key function. Volume /When there is no OSD, press Volume button to active volume adjustment bar. Press - or + to adjust volume. Menu/Enter Press to display the OSD or confirm the selection. Power Press the Power button, the monitor will go into standby mode. After 13 minutes, the monitor will turn off automatically.
19

OSD Setting
Basic and simple instruction on the control keys.
1) Press the MENU-button to activate the OSD window. 2) Press - or + to navigate through the functions. Once the desired function is highlighted, press the MENU-button
to activate it. Press - or + to navigate through the sub-menu functions. Once the desired function is highlighted, press MENU-button to activate it. 3) Press - or + to change the settings of the selected function. Press Exit to exit. If you want to adjust any other function, repeat steps 2-3.
20

Luminance

1. Press MENU-button to display menu.

2. Press - or + to select

(Luminance), and press MENU-button to enter.

3. Press - or + to select submenu, and press MENU-button to enter.

4. Press - or + to adjust.

5. Press Exit to exit.

Luminance

Contrast
Brightness Game color Shadow Control Gamma
Overdrive
Game Mode

Contrast from Digital-register. Each step will increase / decrease value by 1 Backlight Adjustment Each step will increase / decrease value by 1 Adjust Game color
Adjust Digital Brightness Off set
Gamma Adjustment
Adjust the response time
Select Game Mode

0-100
0-100
0-200
0-3
Gamma 1 (2,2) Gamma 2 (2,0) Gamma 3 (2,4) Strong/Medium/Weak/ Light/Off Off FPS RTS Racing Gamer

21

Color Setup

1. Press MENU-button to display menu.

2. Press - or + to select

(Color Setup), and press MENU-button to enter.

3. Press - or + to select submenu, and press MENU-button to enter.

4. Press - or + to adjust.

5. Press Exit to exit.

Color Setup

LowBlue Mode

Adjust Blue Gain Offset

0-20

Color Temp

Warm

Recall Warm Color Temperature from EEPROM.

N/A

Normal

Recall Normal Color Temperature from EEPROM.

N/A

Cool

Recall Cool Color Temperature from EEPROM.

N/A

sRGB

Recall sRGB Color Temperature from EEPROM.

N/A

User

Recall User Color Temperature from EEPROM.

N/A

Red

N/A Red gain from Digital-register. Each step 0-100

will increase / decrease value by 1

Green

N/A Green gain from Digital-register. Each 0-100 step will increase / decrease value by 1

Blue

N/A Blue gain from Digital-register. Each step 0-100 will increase / decrease value by 1

Note: (1) In the sRGB color temperature, brightness, contrast is not adjustable. (2) OSD menu color will change with the picture color change.

22

OSD Setup

1. Press MENU-button to display menu.

2. Press - or + to select

(OSD Setup), and press MENU-button to enter.

3. Press - or + to select submenu, and press MENU-button to enter.

4. Press - or + to adjust.

5. Press Exit to exit.

Language

English, Français , Español ,

Português , Deutsch,

Set OSD display language to

Italiano,Nederlands,Svenska,

English. English is default settingSuomi, Polski, Cestina, , , ,

, 

OSD Setup

Timeout

Adjust the OSD timeout.

5-120

Each step will increase / decrease

value by 5

H. Position

Adjust the horizontal position of 0-100 the OSD. Each step will increase / decrease value by 25

V. Position

Adjust the vertical position of the 0-100 OSD. Each step will increase / decrease value by 5

Transparence

Adjust the OSD transparent each 0-100 step will increase/decrease value by 25

Break Reminder Break Reminder if the user continually work for more than 1 hours

ON/OFF

Note
1 If turn on, a time break reminder message is generated for each hour (1, 2, 3 ......24 hours, > 24 hours), the message will be showed for 10 sec. Also, the message will disappear when press any function key.
2 The message location is at the default screen center position and cannot change via OSD. 3 When power on/off, DC on/off, or enter/exit power saving mode, the working time is to clear and recalculate. 4 OSD time out can save data.

23

Extra

1. Press MENU-button to display menu.

2. Press - or + to select

(Extra), and press MENU-button to enter.

3. Press - or + to select submenu, and press MENU-button to enter.

4. Press - or + to adjust.

5. Press Exit to exit.

Extra

Reset

Clear each old status of

YES

Auto-configuration and set the

color temperature to Warm

Do not execute reset, return to NO main menu.

OverClock Deep Sleep

OverClock Enable

ON/OFF

Max Refresh rate

120

Apply & Reboot

YES/NO

When no signal, monitor will go ON to sleep after 15 minutes

When no signal, monitor will OFF not go to sleep mode

When no signal, USB cannot support USB charge
USB Charge When no signal, USB can support USB charge

OFF ON

LED Color

Adjust the color of the LED backlight.

Blue Red Green

Off

LED

Intensity

Adjust the backlight.

Intensity

of

the

LED

Weak Medium

Strong

NoteThe OSD language is not be reset.

24

LED Indicator
Status Full Power Mode Active-off Mode

LED Color Blue Orange

25

Driver
Monitor Driver
Windows 10
· Start Windows® 10 · Right click START. · Click "Control Panel".
· Click on the "Display" icon.
26

· Click on the "Change display settings" button · Click the"AdvancedSettings"button.
27

· Click the "Monitor" tab and then click the "Properties" button.
· Click the "Driver" tab.
· Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver... "and then click the "Browse my computer for driver software" button.
· Select "Let me pick from a list of device drivers on my computer". 28

· Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory: X:\Driver\module name(where X is the drive letter designator for the CD-ROM drive).
· Select the "xxx.inf" file and click the "Open" button. Click the "OK" button. · Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive. · Close all open windows and remove the CD. · Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
29

Windows 8
· Start Windows® 8 · Right click and click All apps at the bottom-right of the screen.
· Click on the "Control Panel" icon · Set the "View by" to "Large icons" or "Small icons".
· Click on the "Display"icon. 30

· Click on the "Change display settings" button. · Click the "Advanced Settings" button. · Click the "Monitor" tab and then click the "Properties" button.
31

· Click the "Driver" tab.
· Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver..."and then click the "Browse my computer for driver software" button.
· Select "Let me pick from a list of device drivers on my computer". 32

· Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory: X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
· Select the "xxx.inf" file and click the "Open" button. Click the "OK" button. · Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive. · Close all open windows and remove the CD. · Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles.
33

Windows 7
· Start Windows® 7 · Click on the "Start" button and then click on "Control Panel".
· Click on the "Display"icon.
· Click on the "Change display settings" button.
34

· Click the "Advanced Settings" button.
· Click the "Monitor" tab and then click the "Properties" button.
· Click the "Driver" tab.
· Open the "Update Driver Software-Generic PnP Monitor" window by clicking on "Update Driver... "and then click the "Browse my computer for driver software" button. 35

· Select "Let me pick from a list of device drivers on my computer".
· Click the "Have Disk" button. Click on the "Browse" button and navigate to the following directory: X:\Driver\module name (where X is the drive letter designator for the CD-ROM drive).
· Select the "xxx.inf" file and click the "Open" button. Click the "OK" button. · Select your monitor model and click the "Next" button. The files will be copied from the CD to your hard disk
drive. · Close all open windows and remove the CD. · Restart the system. The system will automatically select the maximum refresh rate and corresponding Color
Matching Profiles. 36

Screen+
Welcome to "Screen+" software by AOC. Screen+ software is a desktop screen splitting tool; it splits the desktop into different panels, and each panel displays a different window. You only need to drag the window to a corresponding panel when you want to access it. It supports multiple monitor display to make your task easier. Please follow the installation software to install it. The software Supported operating systems: Windows 10 Windows 8,Windows 7.
37

Troubleshoot

Problem & Question

Possible Solutions

Power LED Is Not ON
No images on the screen
Picture Is Fuzzy & Has Ghosting Shadowing Problem Picture Bounces, Flickers Or Wave Pattern Appears In The Picture
Monitor Is Stuck In Active Off-Mode"
Missing one of the primary colors (RED, GREEN, or BLUE) Screen image is not centered or sized properly Picture has color defects (white does not look white)

Make sure the power button is ON and the Power Cord is properly connected to a grounded power outlet and to the monitor.
Is the power cord connected properly? Check the power cord connection and power supply. Is the cable connected correctly? If the power is on, reboot the computer to see the initial screen (the login screen), which can be seen. If the initial screen (the login screen) appears, boot the computer in the applicable mode (the safe mode for Windows ME/XP/2000) and then change the frequency of the video card. (Refer to the Setting the Optimal Resolution) If the initial screen (the login screen) does not appear, contact the Service Center or your dealer. Can you see "Input Not Supported" on the screen? You can see this message when the signal from the video card exceeds the maximum resolution and frequency that the monitor can handle properly. Adjust the maximum resolution and frequency that the monitor can handle properly. Make sure the AOC Monitor Drivers are installed.
Adjust the Contrast and Brightness Controls. Press to auto adjust. Make sure you are not using an extension cable or switch box. We recommend plugging the monitor directly to the video card output connector on the back.
Move electrical devices that may cause electrical interference as far away from the monitor as possible. Use the maximum refresh rate your monitor is capable of at the resolution you are using.
The Computer Power Switch should be in the ON position. The Computer Video Card should be snugly fitted in its slot. Make sure the monitor's video cable is properly connected to the computer. Inspect the monitor's video cable and make sure no pin is bent. Make sure your computer is operational by hitting the CAPS LOCK key on the keyboard while observing the CAPS LOCK LED. The LED should either turn ON or OFF after hitting the CAPS LOCK key.
Inspect the monitor's video cable and make sure that no pin is damaged. Make sure the monitor's video cable is properly connected to the computer.
Adjust H-Position and V-Position.
Adjust RGB color or select desired color temperature.

Horizontal or vertical disturbances on the screen

Use Windows 95/98/2000/ME/XP shut-down mode to adjust CLOCK and FOCUS. Press to auto-adjust.

38

Specification

General Specification

Model name

AG352UCG6

Driving system

TFT Color LCD

Panel

Viewable Image Size Pixel pitch

89.0 cm diagonal 0.2382mm(H) x 0.2402mm(V)

Video

HDMI lnterface & DP Interface

Display Color

16.7M Colors

Horizontal scan range

30k-140kHz (HDMI1.4b) 73kHz-180kHz (DP1.2)

Horizontal scan Size(Maximum) 819.408mm

Vertical scan range

24-60Hz (HDMI1.4b) 30-120kHz (DP1.2)

Vertical Scan Size(Maximum) 345.888mm

Optimal preset resolution

3440x1440@60Hz (DP) 3440x1440@50Hz (HDMI)

Plug & Play

VESA DDC2B/CI

Others

Input Connector Input Video Signal

HDMI, DP, USB3.0x2, Audio TMDS

Output Connector

Earphone out, Audio

Power Source

20Vdc, 4.5A (For Power Adapter: ADPC2090) 20Vdc, 6.0A (For Power Adapter: ADPC20120)

Typical (Brightness = 90,Contrast = 50) 70W

Power Consumption

Max. (brightness = 100, contrast =100) 100W

Power saving

0.5W

Off timer

0~24 hrs

Connector Type

HDMI\DP\Earphone\Audio\USB3.0

Signal Cable Type

Detachable

Physical Characteristics

Dimensions & Weight: Height(with Base) Width

483.5~593.5mm 847mm

Depth

266.5mm

Weight(Monitor only)

11.8Kg

39

Temperature Environmental Humidity
Altitude

Operating Non-Operating Operating Non-Operating Operating Non-Operating

0°~ 40° -25°~ 55° 10% ~ 85% (non-condensing) 5% ~ 93% (non-condensing) 0~ 5000 m (0~ 16404ft ) 0~ 12192m (0~ 40000ft )

40

Preset Display Modes

STANDARD VGA SVGA XGA UHD UHD UHD UHD UHD

RESOLUTION 640x480 60Hz 800x600 60Hz 1024x768 60Hz 3440x1440 50Hz 3440x1440 60Hz 3440x1440 85Hz 3440x1440 100Hz 3440x1440 120Hz

HORIZONTAL FREQUENCY(kHz)
31.469 37.879 48.363 73.681 88.819 127.361
151 180

VERTICAL FREQUENCY(Hz)
59.94 60.317 60.004 49.99 59.97 84.96
100 120

Source HDMI/DP HDMI/DP HDMI/DP HDMI/DP
DP DP DP DP

Pin No. Signal Name

1.

TMDS Data 2+

2.

TMDS Data 2 Shield

3.

TMDS Data 2-

4.

TMDS Data 1+

5.

TMDS Data 1Shield

6.

TMDS Data 1-

7.

TMDS Data 0+

8.

TMDS Data 0 Shield

Pin No. Signal Name

Pin No. Signal Name

9.

TMDS Data 0-

17. DDC/CEC Ground

10. TMDS Clock +

18. +5V Power

11.

TMDS Clock Shield

19. Hot Plug Detect

12. TMDS Clock-

13. CEC

14. Reserved (N.C. on device)

15. SCL

16. SDA

20-Pin Color Display Signal Cable

Pin No. 1 2 3 4 5 6 7 8 9 10

Signal Name ML_Lane 3 (n) GND ML_Lane 3 (p) ML_Lane 2 (n) GND ML_Lane 2 (p) ML_Lane 1 (n) GND ML_Lane 1 (p) ML_Lane 0 (n)

Pin No. 11 12 13 14 15 16 17 18 19 20
41

Signal Name GND ML_Lane 0 (p) CONFIG1 CONFIG2 AUX_CH(p) GND AUX_CH(n) Hot Plug Detect Return DP_PWR DP_PWR

Plug and Play
Plug & Play DDC2B Feature This monitor is equipped with VESA DDC2B capabilities according to the VESA DDC STANDARD. It allows the monitor to inform the host system of its identity and, depending on the level of DDC used, communicate additional information about its display capabilities. The DDC2B is a bi-directional data channel based on the I2C protocol. The host can request EDID information over the DDC2B channel.
42

Regulation
FCC Notice
FCC Class B Radio Frequency Interference Statement WARNING: (FOR FCC CERTIFIED MODELS) NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy, and if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help.
NOTICE: The changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Shielded interface cables and AC power cord, if any, must be used in order to comply with the emission limits. The manufacturer is not responsible for any radio or TV interference caused by unauthorized modification to this equipment. It is the responsibilities of the user to correct such interference. It is the responsibility of the user to correct such interference.
43

WEEE Declaration
Disposal of Waste Equipment by Users in Private Household in the European Union.
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead, it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about where you can drop off your waste equipment for recycling, please contact your local city office, your household waste disposal service or the shop where you purchased the product.
E-Waste Declaration for India
This symbol on the product or on its packaging indicates that this product must not be disposed of with your other household waste. Instead it is your responsibility to dispose of your waste equipment by handing it over to a designated collection point for the recycling of waste electrical and electronic equipment. The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment. For more information about E ­waste, please visit http://www.aocindia.com/ewaste.php and to know where you can drop off your waste equipment for recycling in India please contact on below given contact details. Helpline number: 080-6788-6788 / 080-3323-1313 (Monday to Saturday, 10 a.m. to 6 p.m.) Centralized E-waste collection center Address: TPV Technology India Private Limited,
59, Maheswari Nagar, 1st Main Road, Mahadevapura Post, Whitefield Road, Bangalore, Karnataka, PIN: 560048, Tel: 080-3023-1000 E-mail: [email protected]
This product complies with all implemented RoHS type regulations worldwide, including but not limited to, EU, Korea, Japan, US States (e.g. California),Ukraine, Serbia, Turkey, Vietnam and India.
We continue to monitor, influence and develop our processes to comply with upcoming proposed RoHS type regulations, including but not limited to, Brazil, Argentina, Canada.
44

Reduction in the use of hazardous substances (India)
This product complies with the "E-Waste (Management) Rules, 2016" CHAPTER V, rule 16, sub-rule (1). Whereas New Electrical and Electronic Equipment and their components or consumables or parts or spares do not contain Lead, Mercury, Cadmium, Hexavalent Chromium, polybrominated biphenyls and polybrominated diphenyl ethers beyond a maximum concentration value of 0.1% by weight in homogenous materials for lead, mercury, hexavalent chromium, polybrominated biphenyls and polybrominated diphenyl ethers and of 0.01% by weight in homogenous materials for cadmium except of exemptions set in Schedule 2 of the Rule.
Service
Warranty Statement for Europe
LIMITED THREE-YEAR WARRANTY*
For AOC LCD Monitors sold within Europe, AOC International (Europe) B.V. warrants this product to be free from defects in material and workmanship for a period of Three (3) years after the original date of consumer purchase. During this period, AOC International (Europe) B.V. will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. In the absent of the proof of purchase, the warranty will start 3 months after the date of manufacturing indicated on the product.
If the product appears to be defective, please contact your local dealer or refer to the service and support section on www.aoc-europe.com for the warranty instructions in your country. The freight cost for the warranty is pre-paid by AOC for the delivery and return. Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Certified or Authorized Service Center under the following condition:
 Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects your monitor well enough during transport).
 Put the RMA number on the address label  Put the RMA number on the shipping carton
AOC International (Europe) B.V. will pay the return shipping charges within one of the countries specified within this warranty statement. AOC International (Europe) B.V. is not responsible for any costs associated with the transportation of product across international borders. This includes the international border within the European Union. If the LCD Monitor is not available for collection when the currier attends, you will be charged a collection fee.
* This limited warranty does not cover any losses or damages that occur as a result of:
 Damages during transport due to improper packaging  Improper installation or maintenance other then in accordance with AOC's user manual  Misuse  Neglect  Any cause other than ordinary commercial or industrial application  Adjustment by non-authorized source  Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
45

Authorized Service Center  Improper environments like humidity, water damage and dusts  Damaged by violence, earthquake and terrorist attacks  Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards. If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified or Authorized Service Center will provide you with an estimate of service costs before receiving your authorization to perform service. ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION. Information in this document is subject to change without notice. For more information, please visit: http://www.aoc-europe.com
46

Warranty Statement for Middle East and Africa (MEA)
And
The Commonwealth of Independent States (CIS)
LIMITED ONE to THREE YEARS WARRANTY*
For AOC LCD Monitors sold within the Middle East and Africa (MEA) and the Commonwealth of Independent States (CIS), AOC International (Europe) B.V. warrants this product to be free from defects in material and workmanship for a period of One (1) to Three (3) years from the manufacture date depending on sale country. During this period, AOC International (Europe) B.V. offers a Carry-In (return to Service Center)Warranty Support at an AOC's Authorized Service Center or Dealer and at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. As a Standard Policy, the warranty will be calculated from the manufacture date identified from the product ID serial number, but the total warranty will be Fifteen (15) months to Thirty Nine (39) months from MFD (manufacture date) depending on sale country. Warranty will be considered for exceptional cases that are out of warranty as per the product ID serial number and for such exceptional cases; Original Invoice/Proof Of Purchase Receipt is mandatory.
If the product appears to be defective, please contact your AOC authorized dealer or refer to the service and support section on AOC's website for the warranty instructions in your country:
 Egypt: http://aocmonitorap.com/egypt_eng  CIS Central Asia: http://aocmonitorap.com/ciscentral  Middle East: http://aocmonitorap.com/middleeast  South Africa: http://aocmonitorap.com/southafrica  Saudi Arabia: http://aocmonitorap.com/saudiarabia
Please ensure you provide a dated proof of purchase along with the product and deliver to the AOC Authorized Service Center or Dealer under the following condition:
 Make sure the LCD Monitor is packed in a proper carton box (AOC prefers the original carton box to protects your monitor well enough during transport).
 Put the RMA number on the address label  Put the RMA number on the shipping carton
* This limited warranty does not cover any losses or damages that occur as a result of: 
 Damages during transport due to improper packaging  Improper installation or maintenance other then in accordance with AOC's user manual  Misuse  Neglect  Any cause other than ordinary commercial or industrial application  Adjustment by non-authorized source  Repair, modification, or installation of options or parts by anyone other than an AOC Certified or
47

Authorized Service Center  Improper environments like humidity, water damage and dusts  Damaged by violence, earthquakes and terrorist attacks  Excessive or inadequate heating or air conditioning or electrical powers failures, surges, or other
irregularities This limited warranty does not cover any of the product firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modifications or alteration.
All AOC LCD Monitors are produced according to the ISO 9241-307 Class 1 pixel policy standards.
If your warranty has expired, you still have access to all available service options, but you will be responsible for the cost of service, including parts, labor, shipping (if any) and applicable taxes. AOC Certified, Authorized Service Center or dealer will provide you with an estimate of service costs before receiving your authorization to perform service.
ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF ONE (1) to THREE (3) YEARS FOR PARTS AND LABOR FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. AOC INTERNATIONAL (EUROPE) B.V. OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCULSIVELY AS STATED HERE. AOC INTERNATIONAL (EUROPE) B.V. LIABILITY, WHETHER BASED ON CONTRACT, TORT, WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL AOC INTERNATIONAL (EUROPE) B.V. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT, OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, YOU MAY HAVE OTHER RIGHTS, WHICH MAY VARY FROM COUNTRY TO COUNTRY. THIS LIMITED WARRANTY IS ONLY VALID FOR PRODUCTS PURCHASED IN THE MEMBER COUNTRIES OF THE EUROPEAN UNION.
Information in this document is subject to change without notice. For more information, please visit: http://www.aocmonitorap.com
48

AOC International (Europe) B.V. Prins Bernhardplein 200 / 6th floor, Amsterdam, The Netherlands
Tel: +31 (0)20 504 6962 · Fax: +31 (0)20 5046933
AOC PIXEL POLICY ISO 9241-307 CLASS 1
July 25th, 2013
AOC strives to deliver the highest quality products. We use some of the industry's most advanced manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects on the TFT monitor panels used in flat panel monitors are sometimes unavoidable. No manufacturer can guarantee that all panels will be free from pixel defects, but AOC guarantees that any monitor with an unacceptable number of defects will be repaired or replaced under warranty. This Pixel Policy explains the different types of pixel defects and defines acceptable defect levels for each type. In order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT monitor panel must exceed these acceptable levels.
Pixels and Sub Pixel Definition
A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and blue. When all sub pixels of pixel are lit, the three colored sub pixel together appear as a single white pixel. When all are dark, the three colored sub pixels together appear as a single black pixel.

Types of Pixel Defects  Bright Dot Defects: the monitor displays a dark pattern, sub pixels or pixels are always lit or "on"  Black Dot Defects: the monitor displays a light pattern, sub pixels or pixels are always dark or "off".

ISO 9241-307 Pixel Defect Class

Defect Type 1Bright Pixel

Classe 1

1

AOC International (Europe) B.V.

Defect Type 2 Defect Type 3

Black Pixel Bright Sub pixel

2

+

1

1

+

0

+

49

Defect Type 4 Black Sub pixel
1 3 5

Warranty Statement for North & South America (excluding Brazil)
WARRANTY STATEMENT For AOC Color Monitors Including those Sold within North America as Specified
Envision Peripherals, Inc. warrants this product to be free from defects in material and workmanship for a period of three (3) years for parts & labor and one (1) year for CRT Tube or LCD Panel after the original date of consumer purchase. During this period, EPI ( EPI is the abbreviation of Envision Peripherals, Inc. ) will, at its option, either repair the defective product with new or rebuilt parts, or replace it with a new or rebuilt product at no charge except as *stated below. The parts or product that are replaced become the property of EPI.
In the USA to obtain service under this limited warranty, call EPI for the name of the Authorized Service Center closest to your area. Deliver the product freight pre-paid, along with the dated proof of purchase, to the EPI Authorized Service Center. If you cannot deliver the product in person:
Pack it in its original shipping container (or equivalent) Put the RMA number on the address label Put the RMA number on the shipping carton Insure it (or assume the risk of loss/damage during shipment) Pay all shipping charges
EPI is not responsible for damage to inbound product that was not properly packaged. EPI will pay the return shipment charges within one of the countries specified within this warranty statement. EPI is not responsible for any costs associated with the transportation of product across international borders. This includes the international borders of the countries within this warranty statements.
In the United States and Canada contact your Dealer or EPI Customer Service, RMA Department at the toll free number (888) 662-9888. Or you can request an RMA Number online at www.aoc.com/na-warranty.
* This limited warranty does not cover any losses or damages that occur as a result of:
Shipping or improper installation or maintenance Misuse Neglect Any cause other than ordinary commercial or industrial application Adjustment by non-authorized source Repair, modification, or installation of options or parts by anyone other than an EPI Authorized Service Center Improper environment Excessive or inadequate heating or air conditioning or electrical power failures, surges, or other irregularities
This three-year limited warranty does not cover any of the product's firmware or hardware that you or any third party have modified or altered; you bear the sole responsibility and liability for any such modification or alteration.
50

ALL EXPRESS AND IMPLIED WARRANTIES FOR THIS PRODUCT (INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE) ARE LIMITED IN DURATION TO A PERIOD OF THREE (3) YEARS FOR PARTS AND LABOR AND ONE (1) YEAR FOR CRT TUBE OR LCD PANEL FROM THE ORIGINAL DATE OF CONSUMER PURCHASE. NO WARRANTIES (EITHER EXPRESSED OR IMPLIED) APPLY AFTER THIS PERIOD. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.
EPI OBLIGATIONS AND YOUR REMEDIES HEREUNDER ARE SOLELY AND EXCLUSIVELY AS STATED HERE. EPI' LIABILITY, WHETHER BASED ON CONTRACT, TORT. WARRANTY, STRICT LIABILITY, OR OTHER THEORY, SHALL NOT EXCEED THE PRICE OF THE INDIVIDUAL UNIT WHOSE DEFECT OR DAMAGE IS THE BASIS OF THE CLAIM. IN NO EVENT SHALL ENVISION PERIPHERALS, INC. BE LIABLE FOR ANY LOSS OF PROFITS, LOSS OF USE OR FACILITIES OR EQUIPMENT OR OTHER INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGE. IN THE UNITED STATES OF AMERICA, SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES. SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. ALTHOUGH THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS. YOU MAY HAVE OTHER RIGHTS WHICH MAY VARY FROM STATE TO STATE.
In the United States of America, this limited warranty is only valid for Products purchased in the Continental United States, Alaska, and Hawaii. Outside the United States of America, this limited warranty is only valid for Products purchased in Canada.
Information in this document is subject to change without notice. For more details, please visit:
USA: http://us.aoc.com/support/warranty ARGENTINA: http://ar.aoc.com/support/warranty BOLIVIA: http://bo.aoc.com/support/warranty CHILE: http://cl.aoc.com/support/warranty COLOMBIA: http://co.aoc.com/warranty COSTA RICA: http://cr.aoc.com/support/warranty DOMINICAN REPUBLIC: http://do.aoc.com/support/warranty ECUADOR: http://ec.aoc.com/support/warranty EL SALVADOR: http://sv.aoc.com/support/warranty GUATEMALA: http://gt.aoc.com/support/warranty HONDURAS: http://hn.aoc.com/support/warranty NICARAGUA: http://ni.aoc.com/support/warranty PANAMA: http://pa.aoc.com/support/warranty PARAGUAY: http://py.aoc.com/support/warranty PERU: http://pe.aoc.com/support/warranty URUGUAY: http://pe.aoc.com/warranty VENEZUELA: http://ve.aoc.com/support/warranty IF COUNTRY NOT LISTED: http://latin.aoc.com/warranty
51

EASE PROGRAME

Only for AOC branded monitors sold within the continental United States.

All AOC branded monitors are now covered by the EASE Program. If your monitor malfunctions at any time during the first three months, AOC will provide a replacement monitor within 72 hours after you are approved for our program. If your monitor qualifies for the EASE program, AOC will pay for freight both ways.
Step 1: Phone our TECH Department at 888.662.9888 Step 2: Fill out and return EASE registration forms by mail or fax. Step 3: We will issue a Return Authorization Number upon verification into the program.
Step 4: A monitor will be advance shipped to your location. Step 5: We will issue a UPS Call Tag to pick up the defective unit. Step 6: Please review the following chart to see your EASE program qualifications.

WARRANTY

COVERAGE AT

PERIOD

NO CHARGE

Within the first three months of purchase: Covered by EASE

- New AOC monitor - Call tag dispatched and return
freightcharges via UPS

Between 4 months ­ 1 Year

- All Parts & Labor Including CRT Tube & LCD Panel

Between 1 Year - 3 Years: Covered - Parts & Labor (excluding CRT Tube

by standard limited warranty

& LCD Panel)

CUSTOMER CHARGES
- None*
- UPS Return Freight to AOC - UPS Return Freight to AOC

*AOC will need to obtain a credit card number if you would like to get a new AOC monitor advanced shipped to your location, prior to the defective unit arriving at AOC's service center. If you do not wish to supply a credit card, AOC will only ship the new monitor, once the defective unit arrives at the AOC service center.

www.aocmonitor.com

52



References

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