CUSTOMER SERVICE GUIDE
Breeze33 BZ33-HP484Z2-P Premier Series DC Inverter Multi-Zone Outdoor 48000 BTU Heat Pump Unit | Famous Supply
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Document DEVICE REPORTcustomer-service-guide jun2021-printCUSTOMER SERVICE GUIDE 2021 2021 11 Years In A Row! 2020 2019 2018 2017 2016 2015 2014 2013 2012 2011 famous-supply.com 07/21 FAMOUS SINCE 1933 Experience Our Culture Gain insight on Famous' history, culture, customer support, and services at famous-supply.com/careers Established in 1933, Famous Supply is a fourth generation family-owned company. Famous specializes in HVAC, Plumbing, Industrial, Building Products, and Training. As a wholesale-only business, Famous Supply treats every Customer with a commitment to quality and personal service. We sell into the residential, commercial and industrial market segments for new construction, replacement, repair, remodel, parts and service. Famous' product offering gives our Customers opportunities to continue to grow. With a vast inventory of quality products, 31 warehouse locations, 10 Kitchen and Bath Showrooms, 19 Famous University® Classrooms, Customer Support Centers, a Central Distribution Center, two Regional Distribution Centers, a fleet of over 140 trucks, and two sheet metal manufacturing plants, we are uniquely positioned to meet your expectations. We are a leading distributor of quality products in the markets we serve. We provide personalized, accurate and timely service to our valued Customers at fair and competitive pricing and we are committed to the continued training and development of our Associates so we may meet challenges and your changing needs. Famous' greatest asset is our quality Associates dedicated to serving you, our valued Customer! DISTRICT SALES & BRANCH OPERATIONS MANAGEMENT TEAM Brad Abrams Southern District Sales & Operations 29 Years Industry Experience c 740.219.9821 [email protected] Stu Bennett Northern District Sales & Operations 32 Years Industry Experience c 216.780.2390 [email protected] John Brock Central-East District Sales & Operations 10 Years Industry Experience c 330.635.1164 [email protected] Jim Huber Central District Sales 33 Years Industry Experience c 330.607.8395 [email protected] Don Short Western District Sales & Operations 20 Years Industry Experience c 419-260-9152 [email protected] 2 FAMOUS CUSTOMER SERVICE GUIDE 39 13 15 WESTERN 11 35 25 19 84 MID-OHIO CENTRAL-EAST 10 2 21 20 14 NORTHERN 14 5 38 26 7 12 CENTRAL 45 85 47 44 3 46 24 6 16 9 18 8 SOUTHERN EASTERN SALES DISTRICTS Akron BRANCH Ashtabula Bedford Heights Bethel Park Byesville Canton Cleveland East Cleveland West Branch Famous Corporate Center Branch & Distribution Center FAMOUS SUPPLY BRANCHES BR # BRANCH BR # BRANCH BR # BRANCH BR # 4 Columbus East 19 Mansfield 7 Sandusky 10 13 Columbus West 35 Melwood 44 Steubenville 3 14 Columbus RDC (DC Only Location) 25 Mount Vernon 85 Toledo 15 46 Dayton 84 New Kensington 45 Uniontown 8 18 Erie 39 Newark 9 Warren 5 12 Famous Corporate Center 1 North Hills 47 Washington 16 20 Fremont 11 Pittsburgh - RDC 24 Wheeling 6 21 Lorain 2 Sebring - CDC 26 Youngstown 38 CDC - Central Distribution Center RDC - Regional Distribution Center Ron Sink Mid-Ohio District Sales & Operations 40 Years Industry Experience c 419.230.7693 [email protected] Michael Eckert Eastern/Central District Sales & Operations 26 Years Industry Experience c 412.720.9174 [email protected] Rick Wank Eastern District Industrial Sales 45 Years Industry Experience c 412.389.9913 [email protected] famous-supply.com 3 THREE GENERATIONS OF THE BLAUSHILD FAMILY A NOTE FROM MARC We are very excited about our business and opportunities for continued growth. We understand that in order to be successful and satisfy our Customer's needs, it all starts with our people. We truly value every Associate, the role everyone plays, and their importance to our Team. We look hard for good people who share our Five Core Values: Family, Trust, Communication, Teamwork, and Continuous Improvement and live our Famous 40 Fundamentals. We have a unique and special culture. We build long-term relationships with one another, our Customers and suppliers so that we can provide above and beyond service... The Famous Way! Our "Open Door" philosophy means that any Associate, Customer, or Supplier may contact anyone at Famous at any time, for any reason. This open and honest dialogue throughout the Supply Chain provides us all with the opportunity to simplify distribution and make it easier to do business with one another. Thanks for being part of our Famous Family! 4 FAMOUS CUSTOMER SERVICE GUIDE MEET OUR EXECUTIVE LEADERSHIP TEAM THE FAMILY Jay Blaushild Chairman d 330.968.0965 c 216.403.0203 [email protected] Marc Blaushild President and CEO c 216.513.3481 [email protected] Brian Blaushild VP of Business Development c 216.526.4658 [email protected] Kevin Blaushild Director of Human Resources & Digital Strategy d 330.968.0864 [email protected] LEADERSHIP TEAM Peter Bastulli Chief Financial Officer d 330.968.2313 [email protected] Jan Bauerdick VP of Distribution & Logistics p 740.397.8842 x 56124 [email protected] Nick Ezzone VP of Supply Chain d 330.968.2428 c 330.805.5141 [email protected] Vicki Feola VP of Marketing d 330.968.2356 [email protected] Dave Lynch VP of Business Development d 330.475.8238 [email protected] John Palermo VP of Sales and Branch Operations d 330.968.0937 c 330.472.5553 [email protected] Jim Sage Chief Information Officer and VP of Technology c 330.815.2738 [email protected] famous-supply.com 5 DISTRIBUTION CENTERS DELIVERING OUTSTANDING SUPPORT NE Ohio Central Distribution Center Famous Supply of Sebring | 350 Courtney Rd, Sebring, OH 330.938.6350 · 350,000 Square Feet · +$20 Million in Inventory · +50,000 SKUs in Stock · 25 Docks · 3 Drive-In Doors · 2 Overhead Cranes · Pipe Inventory up to 24" · Express Will Call · Next Day Delivery · 3 Shifts (24/5) · Valve Actuation Center · Backflow Training Facility · Bradford White 24/7 Commercial Water Heater Delivery Dave Figuly Operations Manager 29 Years Industry Experience c 216.287.2339 [email protected] Columbus Regional Distribution Center Famous Supply Columbus Regional Distribution Center | 711 Distribution Dr, Columbus, OH 614.643.2377 · 160,000 Square Feet · +$9 Million in Inventory · +19,000 SKUs in Stock · 16 Docks · Pipe Inventory up to 24" · Will Call · Next Day Delivery · 3 Shifts (24/5) · Bradford White 24/7 Commercial Water Heater Delivery Pittsburgh Regional Distribution Center Famous Supply of Youngwood | 72 East Hillis St, Youngwood, PA 724.404.4021 · 145,000 Square Feet · +$6 Million in Inventory · +15,000 SKUs in Stock · 16 Docks · 4,000 Square Foot Counter Area · Pipe Inventory up to 24" · Express Will Call · Next Day Delivery · 3 Shifts (24/5) · Engineered Product · Famous University® Training Center · Bradford White 24/7 Commercial Water Heater Delivery · Knowledgeable and Experienced Sales and Technical Teams 6 FAMOUS CUSTOMER SERVICE GUIDE Matt Endicott Operations Manager 6 Years Industry Experience c 216.218.6955 [email protected] Chad Miller Operations Manager 22 Years Industry Experience c 412.689.0472 [email protected] Mark Mapel Warehouse Shift Manger 17 Years Industry Experience p 330.938.6350 x 26116 c 330.606.4354 [email protected] Dave Vernon Warehouse Shift Manager 15 Years Industry Experience p 330.938.6350 x 26117 c 330.414.8714 [email protected] Matt Adams Warehouse Shift Manager 6 Years Industry Experience c 614.802.1068 [email protected] Drew Hart Warehouse Shift Manager 10 Years Industry Experience p 330.938.6350 x 26115 [email protected] Bob Eyster Warehouse Shift Manager 1 Year Industry Experience p 330.938.6350 x 26205 [email protected] LOGISTICS TEAM | SEBRING Mark Mobley Transportation Manager 11 Years Industry Experience c 614.582.7855 [email protected] Joe Volmar Inventory Manager 7 Years Industry Experience c 614.704.8060 [email protected] Richard Dunn Logistics Manager 17 Years Industry Experience d 330.851.2459 [email protected] Laura Burgess Logistics Specialist 15 Years Industry Experience d 330.968.0870 [email protected] Greg Wareham Logistics Manager 12 Years Industry Experience c 724.219.9111 [email protected] Artie Mulheren Warehouse Manager 17 Years Industry Experience p 724.404.4021 x 24111 [email protected] Laura Caughey Fleet Coordinator 14 Years Industry Experience p 330.938.6350 x 26108 [email protected] famous-supply.com Mary Hawk DOT Compliance Coordinator 22 Years Industry Experience p 330.938.6350 x 26126 [email protected] 7 CUSTOMER SUPPORT CENTER PROVIDING FAMOUS SERVICE CUSTOMER SUPPORT CENTER 1.800.362.9532 Monday - Friday | 8am - 4:30pm Paul Ratliff Inside Sales Lead 38 Years Industry Experience c 330.571.8164 d 330.968.2309 [email protected] Famous Supply's knowledgeable and friendly team of associates specialize in Plumbing, HVAC, Building Products, Engineered Products, and Industrial & Mechanical PVF products. Our phones are staffed by qualified and experienced sales associates physically located at our Customer Support Center as well as associates located throughout all of Famous' branch locations. Our Customer Support Teams allow your call to be transferred to the first available associate regardless of location. Our associates ensure that all of our customers receive world class service; processing your orders by telephone or online while offering you technical support and providing pricing, inventory, and delivery information. Associates stay up-to-date with new industry developments and trends by attending training and seminars offered by manufacturers and service partners. We are here to provide you with information and realworld solutions so that you may better serve your customers. ADMINISTRATION TEAM Michelle Morgan [email protected] Sheila Messner [email protected] Jessica Poth [email protected] Chris Sakich [email protected] Shelby Spry [email protected] CENTRAL WARRANTY TEAM Jennica Messmore d 330.968.0888 [email protected] Beth Boyert d 216.285.9353 [email protected] Our Central Warranty Team has electronically streamlined the warranty claim process for our customers to ensure that claims are filed promptly, completely, and customer credits are processed quickly and accurately. We ensure that you, our customer, have the best possible experience with Famous. Our team has developed key supplier relationships with each manufacturer, which helps us facilitate your warranty claims more effectively and efficiently. CUSTOMER SUPPORT TEAMS Over 800 years of combined experience Building Products 330.475.8233 Industrial 330.968.2420 Geothermal 330.968.0806 Multi-Family/MRO 330.968.0704 HVAC 330.475.8230 Plumbing 330.475.8231 famous-supply.com Hydronics 330.968.2291 9 HVAC EQUIPMENT SPECIALISTS & SUPPORT: 330.475.8230 Elio Andreatta Director of HVAC Products 34 Years Industry Experience c 330.697.7461 d 330.968.0819 [email protected] Our HVAC Team is dedicated to helping customers find better business solutions by offering a wide selection of equipment, ancillary products and training. We are available to help dealers explore new business segments while providing high quality service and support. The group is committed to strengthening the Famous presence in the HVAC wholesale industry and creating consistent value for our customers and supply chain partners. The HVAC group provides sales, service, and business training to our dealer partners while managing our processes with integrity and the highest ethical standards. HVAC EQUIPMENT SPECIALIST TEAM Bill Hall Business Development 59 Years Industry Experience c 740.358.2327 [email protected] Mark Ham Training & Technical Support 41 Years Industry Experience c 330.704.7040 [email protected] Joe Hammer Luxaire & Mitsubishi Electric Specialist 35 Years Industry Experience c 330.714.5806 [email protected] Collin Murphy Armstrong Air/Concord Equipment Specialist 25 Years Industry Experience c 330.607.9092 [email protected] Jeff Rosenblum Training & Technical Support 24 Years Industry Experience c 330.962.2491 [email protected] Ken Flesher Armstrong Air/Magic-Pak Equipment Specialist 36 Years Industry Experience c 419.681.0365 [email protected] Allison Mapel HVAC, Famous University Coordinator 8 Years Industry Experience d 330.968.2346 [email protected] Matt Penn Breeze33 Product Specialist 14 Years Industry Experience c 330.329.5882 [email protected] 10 FAMOUS CUSTOMER SERVICE GUIDE HVAC QUOTATIONS SPECIALISTS & SUPPORT: 330.475.8230 Jim Harth HVAC Quotation Coordinator 14 Years Industry Experience c 330.414.1300 d 330.968.0904 [email protected] Our HVAC Quotation Team is available for all HVAC commercial and residential quotations. Jim Harth and his team take ownership of all large plan specification and design build projects specifically focused on heating, ventilation and air conditioning. HVAC QUOTATION TEAM John Frase 21 Years Industry Experience d 330.968.0938 [email protected] Brad Kurtz 47 Years Industry Experience d 330.968.0658 [email protected] Frank Platz, Jr. 45 Years Industry Experience d 440.787.2407 [email protected] Dan Rarric 26 Years Industry Experience d 330.754.1946 [email protected] famous-supply.com 11 PLUMBING SPECIALISTS & SUPPORT: 330.475.8231 Brady Rubin Director of Plumbing Products 23 Years Industry Experience c 440.292.5478 d 330.968.0923 [email protected] Our Plumbing Team is dedicated to helping customers with quality products for residential, commercial, institutional, and industrial applications. Our knowledgeable associates are ready to help you be prepared for every service call, installation, and plumbing emergency. We carry a wide selection of in-stock products including water heaters, bathroom fixtures, pipe, repair parts and accessories. PLUMBING QUOTATION TEAM Melanie Staats Commercial Plumbing Quotations & Multi-Family Mgr 27 Years Industry Experience d 330.968.2293 [email protected] Randi Kane Commercial Plumbing Quotations Lead, OH 4 Years Industry Experience d 234.226.4905 [email protected] Bob DeChant Commercial Plumbing Quotations 30 Years Industry Experience d 330.968.0645 [email protected] Ken McGregor Commercial Plumbing Quotations 44 Years Industry Experience d 419.520.9261 [email protected] Vici Hohman Commercial Plumbing Quotations 28 Years Industry Experience d 567.342.0282 vhohman@famous-supply. 12 John Adams Commercial Quotations, Inside Sales, PA & WV 29 Years Industry Experience d 412.515.8846 [email protected] Brad Robinson Commercial Plumbing Quotations 20 Years Industry Experience d 740.398.5621 [email protected] FAMOUS CUSTOMER SERVICE GUIDE Ryan McGee Commercial Plumbing Quotations 2 Years Industry Experience d 412.902.40527 [email protected] HYDRONICS & WATER HEATING SPECIALISTS & SUPPORT: 330.968.2291 Tim Kiley Director of Hydronics and Water Heating 31 Years Industry Experience c 412.527.6845 [email protected] Our Hydronics Support Team has decades of experience to serve you in the hydronic and steam heating industry. Our service provides the right product in the right application for the right installation in the most effective and efficient way. Our experienced team of hydronics and steam heating specialists will troubleshoot any existing hydronic or steam system, and update the system to make sure it is performing at the most optimal level. HYDRONICS & WATER HEATING TEAM Joe Arra Water Heater Specialist 42 Years Industry Experience c 440.785.2515 [email protected] John Ellis Product Specialist, OH 43 Years Industry Experience c 440.759.2606 [email protected] Doug Justice Product Specialist, OH 42 Years Industry Experience d 440.787.2950 [email protected] Terry Marsh Product Specialist, OH 27 Years Industry Experience d 330.968.0694 [email protected] Jeffrey O'Dea Product Specialist, OH 44 Years Industry Experience c 330.414.0054 [email protected] Greg Kinkopf Product Specialist, OH 16 Years Industry Experience d 234.226.4920 [email protected] Richard Rovida Product Specialist, PA 42 Years Industry Experience c 724.672.0279 [email protected] Matthew Marlowe Brian Davis Inside Hydronics Specialist, PA H2ONOW Specialist 33 Years Industry Experience 9 Years Industry Experience d 724.404.4024 d 330.521.8135 [email protected] [email protected] famous-supply.com 13 COMPREHENSIVE TRAINING THROUGH TRAINING APPROVED BY STATE OF OHIO CEU, NATE, & CITY OF PITTSBURGH FAMOUS UNIVERSITY® provides educational programs to professional contractors and their employees in the business, HVAC and plumbing industries. Our highly trained instructors have created an innovative curriculum that provides industry professionals with courses, seminars, training, education and technology to better serve you and help raise the standards in the fields we serve. Course schedules are located online at www.famous-supply.com/training 19 Convenient Training Locations + Online Classes See back cover for more information Enrollment Options A variety of affordable, customized enrollment options are available to best suit you and your company. Instructors FAMOUS UNIVERSITY® is proud to offer an exceptional team of qualified Instructors serving the HVAC, Plumbing and Business fields. FAMOUS UNIVERSITY® TEAM Business Training Famous partners with our HVAC equipment dealers by offering business training support services. Bill Hall Business Training, Administrator of Famous University 59 Years Industry Experience c 740.358.2327 [email protected] Mark Ham Training & Technical Support 41 Years Industry Experience c 330.704.7040 [email protected] Jeff Rosenblum Greg Kinkopf Training & Technical Support Hydronics Product Specialist 24 Years Industry Experience 16 Years Industry Experience c 330.962.2491 d 234.226.4920 [email protected] [email protected] Allison Mapel HVAC, Famous University Coordinator 8 Years Industry Experience d 330.968.2346 [email protected] 14 FAMOUS CUSTOMER SERVICE GUIDE We're happy to partner with Habitat for Humanity & provide product donations to help BUILD NEW HOMES for our neighbors in Ohio, Pennsylvania & West Virginia. Together we provided 316,000 MEALS feeding neighbors in Ohio, Pennsylvania & West Virginia. Learn more about our philanthropy efforts at famous-supply.com/famous-gives-back. PLUMBING SOLUTIONS FOR EVERY JOB. Stream33 has everything AND the kitchen sink! From stop valves to tubular, faucets and bath accessories, we have everything you need to start and finish the job. Our mission is high quality plumbing products, priced right for our customers. Check out Stream33.com for the most upto-date product offering and information. Brady Rubin Director of Plumbing Products c 440.292.5478 Learn more at stream33.com. DESIGNER CABINETS WITHOUT DESIGNER PRICES. Craft33provides high quality all-wood cabinets priced right. We know what it takes to build a quality and attractive cabinet for every room. Our cabinets feature all-wood construction made of only the finest materials, and each cabinet is built to order right here in the USA by trained professionals. Drenda Cloonan Cabinetry Product Manager c 216.389.4858 Learn more at craft33products.com. 16 FAMOUS CUSTOMER SERVICE GUIDE YEAR-ROUND COMFORT. Breeze33 has a wide variety of HVAC products available for both home and office heating and cooling needs. Whether you need to take care of a hot or cold spot in an area or need to provide comfort to multiple rooms, Breeze33 has a versatile portfolio of products to meet your needs. Matt Penn Breeze33 Product Specialist c 330.329.5882 Learn more at breeze33.com. LIGHTING THAT CAN SAVE YOU MONEY. Bright33 LED lighting has the energy efficient solution to your lighting needs. Homeowners can use up to 80% less energy that lasts up to 25x longer than traditional lighting by switching to Bright33. Bright33 integrated LED fixtures come in a wide variety of styles to compliment an array of décor from traditional, transitional, and contemporary spaces. Cindy Nunnari Lighting Products Manager c 330.388.2726 Learn more at bright33.com. famous-supply.com 17 KITCHEN + BATH + WINDOW + DOOR TWO PREMIER & SIX REGISTERED KOHLER SHOWROOMS To bring you the latest in kitchen and bath design, we've implemented product displays for today's consumer. From cutting edge trends in countertops to beautiful and functional cabinetry, our Kitchen and Bath Showrooms have something for every style and budget. We invite you to come and experience a variety of working hydrotherapy tubs and digital or manual custom showering systems. Whether it's new construction or the replacement of a faucet, no project is too big or small. Looking to be inspired? Explore our new distinctive Studio33 Kitchen and Bath Showrooms, which offer a full selection of plumbing, cabinetry, countertops, lighting options, and kitchen and bath vignettes. Walk through our stunning working displays designed for today's market and discover the extensive array of quality products that can turn any vision into reality. SHOWROOMS VISIT US OR SCHEDULE AN APPOINTMENT TODAY Cleveland Studio33 4701 Richmond Rd. Cleveland, OH Kitchen & Bath: 216.223.3052 Window & Door: 216.356.4212 Columbus Studio33 4300 Roberts Rd. Columbus, OH 614.503.0875 Byesville 354 W. Main St. Byesville, OH 740.685.2533 Fremont 614 South Front St. Fremont, OH 419.332.2636 Newark 25 South 11th St. Newark, OH 740.345.9617 Steubenville 934 W. Adams St. Steubenville, OH 740.282.0951 Toledo 220 Matzinger Rd. Toledo, OH 419.478.0343 Uniontown 85 Pittsburgh St. Uniontown, PA 724.437.9806 Washington 1110 W. Chestnut St. Washington, PA 724.225.8330 Wheeling 2300 Market St. Wheeling, WV 304.232.3310 18 FAMOUS CUSTOMER SERVICE GUIDE BUILDING PRODUCTS SPECIALISTS & SUPPORT: 330.475.8233 Famous Supply is your wholesale distributor of high-quality building products and materials for residential, single and multi-family new construction and remodel. We offer an extensive selection of doors, windows, cabinets, counter tops, appliances, LED Lighting and even more related accessories to tie your project together. Our Building Products Team is focused on enhancing the "Customer Experience" by providing superior customer service and offering a wide variety of products and training. Our team is available to assist you with kitchen and bath design, interior and exterior building products, and commercial/large project quotes. We appreciate the opportunity to assist you and work hard to provide a value that exceeds your expectations. ® BUILDING PRODUCTS d y, k et n Joel Heigley Ryan Kevern Mel Coen Larry Verchio Building Products Manager Window & Door Prod. Specialist Window & Door Prod. Specialist Window & Door Prod. Specialist 27 Years Industry Experience 21 Years Industry Experience 35 Years Industry Experience 35 Years Industry Experience c 740.219.9867 [email protected] c 440.796.1658 [email protected] c 330.716.8541 [email protected] c 216.385.8949 [email protected] CABINETRY LED LIGHTING Drenda Cloonan Cabinetry Product Manager 37 Years Industry Experience c 216.389.4858 [email protected] Cindy Nunnari Lighting Products Manager 28 Years Industry Experience c 330.388.2726 [email protected] Jeff Mason Craft33 Operations Manager 11 Years Industry Experience d 234.226.4917 [email protected] John Mellor Craft33 Assembly Lead 40 Years Industry Experience c 330.509.9433 [email protected] Dana Eckert Lighting Quotations 23 Years Industry Experience d 330.968.2359 [email protected] famous-supply.com Charley Thompson Lighting Quotations 2 Years Industry Experience d 330.268.7939 [email protected] 19 MULTI-FAMILY / MRO & PROJECTS SPECIALISTS & SUPPORT: 330.968.0704 Brian Blaushild Vice President of Business Development 10 Years Industry Experience d 330.968.0663 [email protected] Our Multi-Family Housing and Property Management Team is focused on and specializes in new construction, renovations and MRO needs. We can help you with specifications, product options at various price points, design, layout, scheduling and coordination of your project from A to Z. Famous has one-stop solutions for HVAC, plumbing, cabinets, countertops, appliances, lighting, windows and doors. We have a great team in place that is ready, willing, and able to assist you! MULTI-FAMILY SALES TEAM Tanja Kozul Vice President, Multi-Family 21 Years Industry Experience c 216.406.6872 [email protected] Pete Isaacs Outside Sales Northwest OH 14 Years Industry Experience c 419.309.7509 [email protected] Tony Panas Outside Sales Western PA 27 Years Industry Experience c 304.215.5304 [email protected] Joe Kurzawa Outside Sales Columbus OH 3 Years Industry Experience c 614.499.4737 [email protected] Andrew Grover MRO Manager 5 Years Industry Experience d 330.968.0527 [email protected] Chris Schirtzinger Multi-Family Estimator 10 Years Industry Experience d 614.869.6085 [email protected] Jeff Heffernan MRO Inside Sales Support 14 Years Industry Experience d 216.223.3046 [email protected] Chris Justice MRO Sales Specialist Columbus OH 9 Years Industry Experience c 614.307.0875 [email protected] Debra Villalba West Coast Sales Manager 20 Years Industry Experience c 480.243.5924 [email protected] 20 FAMOUS CUSTOMER SERVICE GUIDE MULTI-FAMILY INSIDE TEAM Melanie Staats Multi-Family Manager 27 Years Industry Experience d 330.968.2293 [email protected] Jen Heischman Team Lead 4 Years Industry Experience d 330.968.2416 [email protected] Tabatha Mason Coordinator, Support 8Years Industry Experience d 234.226.4929 [email protected] Pam Fletcher Order Management 31 Years Industry Experience d 330.968.2321 [email protected] Mike Maroni Order Management 22 Years Industry Experience d 234.542.5816 [email protected] Rebecca Van Benthuysen Amy Buzek Project Estimator Order Management 15 Years Industry Experience 18 Years Industry Experience c 330.800.7662 d 234.226.4907 [email protected] [email protected] Betsy Semisorow Order Management Briana Zelinka Order Management 12 Years Industry Experience 3 Years Industry Experience d 330.968.0826 d 330.968.0933 [email protected] [email protected] Malissa Ware Billing, Coordinator 3 Years Industry Experience d 330.968.2299 [email protected] Mindy Fankhauser Construction Billing Specialist, Team Lead 3 Years Industry Experience d 234.226.4929 [email protected] Kim McIntyer Order Management 2 Years Industry Experience d 330.968.2320 [email protected] Doug Swain Order Management 32 Years Industry Experience d 330.515.0975 [email protected] Paul Canfora Order Manaement 1 Year Industry Experience d 330.515.0990 [email protected] Amanda Teplitzky Order Management 1 Year Industry Experience d 330.968.0813 xt. 84123 [email protected] famous-supply.com 21 OHIO INDUSTRIAL SUPPORT SPECIALISTS & SUPPORT: 330.968.2420 Dave Hepner Director of Engineered Products & Tech Support d 330.968.0787 [email protected] Our Industiral Team is focused on supporting your production needs, preventing downtime, and enhancing our customer's profitability. We provide resources in engineered products, valve actuation, control valves, regulators, gas regulators, and meters. Our world class state-of-the-art valve automation facility is staffed by factory authorized and experienced valve technicians. OUTSIDE SALES Dave Ross Outside Sales c 216-469-9650 [email protected] INSIDE SALES Marty Hyatt Outside Sales c 330-603-8351 [email protected] Missy Lebold Outside Sales c 330-203-7147 mlebold@famous-supply. Diana St Clair Inside Sales d 330-968-2358 [email protected] Dani Cope Inside Sales p 330-434-5194 x 84519 [email protected] Sean Hrabusa Inside Sales d 330-968-0526 [email protected] Tony Zima Actuation & Instrumentation d 330.968.2354 [email protected] Janet Shahan Inside Sales d 330-968-0852 [email protected] 22 Stacy Huwig Commodity Quotations Coord. d 330-968-2292 [email protected] Gary Boyes Senior Actuation Specialist p 330-938-6350 x 26300 [email protected] FAMOUS CUSTOMER SERVICE GUIDE Gary Moore Actuation Specialist p 330-938-6350 x 26300 [email protected] PA INDUSTRIAL SUPPORT SPECIALISTS & SUPPORT: 330.968.2420 (cont...) Speciality services include: pipe fabrication, on-site field expertise, and commodity management. Famous stocks expansive PVF product offerings. We are ready to provide you with technical assistance as well as product application recommendations and solutions. Rick Wank Director of Industrial Sales - PA c 412.389.9913 [email protected] OUTSIDE SALES Tony Persuitte Product Specialist - Automation c 412-445-1008 [email protected] INSIDE SALES Rene Rhoades Outside Sales c 412-862-5101 [email protected] John Adams Comm. Plumbing - Melwood d 412-515-8846 [email protected] Chuck Bauer Inside Sales - Melwood d 412-515-8826 [email protected] Gary Bevan Inside Sales - Melwood d 412-515-8833 [email protected] Jim Billeter Inside Sales - Melwood d 412-515-8847 [email protected] Ryan McGee Comm. Plumbing - Melwood d 412-902-4057 [email protected] Dan McNally Inside Sales - Melwood d 412-515-8827 [email protected] Rick Davis Jr. Inside Sales - Youngwood d 724-404-4029 [email protected] famous-supply.com John Molanick Valve Automation - Youngwood d 724-404-4022 [email protected] 23 ACCESSORIES, PARTS, & SUPPLIES American Metal Products B-Vent, All Fuel Appion Reft Recovery Machines Bacharach Test & Measurement Instruments Baron Wire & Cable Thermostat, Control Wire Basco Gas Controls Beckett Oil Gas, Oil Controls Big Blue Leak Spray Breeze33 Registers Butler Ventamatic Attic, Gable Fans Cliplight Refrigeration Cleaners Continental Fittings Geothermal Connections Crystal Distribution/ CDI Curb Adapters, Pitched Curbs Delavan Oil Nozzles Diversitech AC Installation, Accessories Duro Dyne Duct Fabrication Fantech Ventilation General Filter Oil Accessories Hardcast Duct Sealants, Adhesives Heating & Cooling Products/HCP Sheet Metal Fittings, Ductwork, Accessories, TotalSeal Hercules Chemicals JB Industries Vacuum Pumps 24 HVAC LINE CARD Johns Manville Duct Liner, Insulation, Duct Board Krueger Air Distribution Linesets Cerro, Halstead, Mueller Little Giant Condensate Pumps, Accessories Malco Sheet Metal Tools & Accessories Markel Electric Heaters Mars/Motors & Armatures Midwest Tool Sheet Metal Tools & Accessories, AC Installation Specialties Nucalgon Chemicals, Cleaners Parker Chemicals, Dryers, Controls PennBarry Ventilation Polyken Duct Tapes, Sealants Qmark Electric Heaters Shook Sheet Metal Accessories Spectronics UV Refrigeration Accessories Therm-O-Mfg/ThermoPan Brackets, Headers, Grills Testo Measurement Instruments Thermaflex Flexible Ductwork, Insulated & NonInsulated Tin Knocker Sheet Metal Working Equipment Tjernlund Draft Inducers UEi Test & Measurement Instruments US Motors/Nidec Motors Z-Flex Chimney Liners CONTROLS Danfoss Hydronic Valves & Controls ESP Universal Limit Controls Functional Devices/RIB Relays Honeywell Gas & Temp. Controls Hyper Engineering Sure Start (Soft Start Kits) ICM Universal Controls Maxitrol Gas Regulators System Sensor Duct Smoke Detectors Verasys HVAC Temp. Controls White Rodgers Gas & Temp. Controls HVAC EQUIPMENT Airease Gas, Electric, Residential Armstrong Air Gas, Oil, Electric, Residential, Commercial Aspen Mfg. 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