Daniel de Valk

MANUAL UPDATE TEAMVIEWER GEOSTAR/VIPER 4

2022-01-22 — The version of the 'UPDATE MANAGER' must be 4.3.7 or higher. If not, update the 'UPDATE MANAGER' by pressing on the red numbers in the third column and ...

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Document DEVICE REPORTEN - Update TeamViewer 290721
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MANUAL UPDATE TEAMVIEWER GEOSTAR/VIPER 4

What you need:

· Internet connection (for example by use of a Wifi-dongle in case of a GeoStar)

· Create a hotspot on your smartphone with the name and password:

Hotspot name:

raven

Password:

ravensupport

1. If you are on the main screen, go to `UPDATE MANAGER'.

2. The version of the `UPDATE MANAGER' must be 4.3.7 or higher. If not, update the `UPDATE MANAGER' by pressing on the red numbers in the third column and press the button `Update'. Make sure the other software is up to date.

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3. Press twice on the SBG-logo.
4. Press the green check mark. An On-screen keyboard will appear. Drag this window as far down as possible. You will return to the main screen, but do not close the On-screen Keyboard!
5. Press Uninstall to delete TeamViewer 9 host.

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6. Close Internet Explorer at the top right with the cross. 7. TeamViewer 9 has been successfully uninstalled. Press close to continue. 8. Press the green check mark to start installation of TeamViewer 12 Host.

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9. Press next to continue. 10. Choose Company/Commercial use and press next. 11. Accept the term of use and press next.

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12. Installation is complete and TeamViewer is ready to be used. Check if TeamViewer is working before pressing ok, by log into the terminal remotely
A. Log in with the Raven-Service password. B. Unable to use the Raven-Service password? Then press the gear just above the ID number in the
TeamViewer screen (see left image below). Go to the `Security' tab (see right image below) and change the password to: raven or the Raven-Service password.
13. On-screen keyboard can be closed with the cross.


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