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HP Pavilion 15 Notebook PC - Etilize

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W). 700628-001. Thermal Material Kit (includes thermal replacement ...

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Document DEVICE REPORTUser Manual 34-258-304
HP Pavilion 15 Notebook PC
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard Development Company, L.P.
AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: April 2013
Document Part Number: 718382-001

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi

Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 8 Finding your hardware and software information ......................................................................... 8 Locating hardware .................................................................................................... 8 Locating software ...................................................................................................... 8 Display ................................................................................................................................... 9 Buttons and speakers .............................................................................................................. 10 Keys ..................................................................................................................................... 11 Lights .................................................................................................................................... 12 TouchPad .............................................................................................................................. 13 Left side ................................................................................................................................ 14 Right side .............................................................................................................................. 16 Bottom .................................................................................................................................. 17
3 Illustrated parts catalog .................................................................................................. 18 Service tag ............................................................................................................................ 18 Computer major components ................................................................................................... 20 Display assembly subcomponents ............................................................................................. 28 Mass storage devices ............................................................................................................. 29 Miscellaneous parts ................................................................................................................ 30 Sequential part number listing .................................................................................................. 31
4 Removal and replacement procedures preliminary requirements .................................... 40 Tools required ........................................................................................................................ 40 Service considerations ............................................................................................................ 40 Plastic parts ............................................................................................................ 40 Cables and connectors ............................................................................................ 41 Drive handling ........................................................................................................ 41 Grounding guidelines ............................................................................................................. 42 Electrostatic discharge damage ................................................................................. 42
vii

Packaging and transporting guidelines ....................................................... 43 Workstation guidelines .............................................................. 43
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45 Component replacement procedures ........................................................................................ 45 Battery ................................................................................................................... 46 Optical drive .......................................................................................................... 47 Hard drive ............................................................................................................. 49 WLAN module ........................................................................................................ 51 Memory module ...................................................................................................... 53
6 Removal and replacement procedures for Authorized Service Provider parts .................. 55 Component replacement procedures ........................................................................................ 55 Keyboard ............................................................................................................... 56 Top cover ............................................................................................................... 60 Power button board ................................................................................................. 63 TouchPad button board ............................................................................................ 64 Display assembly subcomponents .............................................................................. 65 System board ......................................................................................................... 73 Fan ....................................................................................................................... 78 Heat sink ................................................................................................................ 79 Processor ............................................................................................................... 84 PCH heat sink ......................................................................................................... 86 RTC battery ............................................................................................................ 88 RJ-45/USB board .................................................................................................... 90 Power connector cable ............................................................................................ 91 Speakers ................................................................................................................ 93 Optical drive connector cable ................................................................................... 95
7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 97 Starting Setup Utility (BIOS) ..................................................................................................... 97 Updating the BIOS ................................................................................................................. 97 Determining the BIOS version ................................................................................... 97 Downloading a BIOS update .................................................................................... 98 Using System Diagnostics ........................................................................................................ 99
8 Specifications ............................................................................................................... 100 Computer specifications ........................................................................................................ 100 15.6-inch display specifications ............................................................................................. 101 Hard drive specifications ...................................................................................................... 102
viii

Hard drive specifications (continued) ...................................................................................... 103 9 Backing up, restoring, and recovering .......................................................................... 104
Creating recovery media and backups ................................................................................... 105 Creating HP Recovery media .................................................................................. 106
Restore and recovery ............................................................................................................ 107 Using Windows Refresh for quick and easy recovery ................................................. 108 Remove everything and reinstall Windows ............................................................... 108 Recovering using HP Recovery Manager .................................................................. 109 What you need to know .......................................................................... 109 Using the HP Recovery partition to recover a minimized image (select models only) ................................................................................ 110 Using HP Recovery media to recover ........................................................ 110 Changing the computer boot order ........................................................... 110 Removing the HP Recovery partition ........................................................................ 111
10 Power cord set requirements ...................................................................................... 112 Requirements for all countries ................................................................................................ 112 Requirements for specific countries and regions ....................................................................... 113
11 Recycling .................................................................................................................... 114 Index ............................................................................................................................... 115
ix

x

1 Product description

Category
Product Name Processors

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

HP Pavilion 15 Notebook PC





 AMD® A10-5750M 2.50-GHz



processor (turbo up to 3.50-GHz;

1600-MHz FSB, 4.0-MB L2 cache,

DDR3, quad core, 35 W)

 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W)

 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W)

 AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W)

 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W)

 AMD A4-5000 1.50-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 15 W)

1

Category Processors (continued)
Chipset

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

 Intel® Quad Core® i7-4702MQ



2.20-GHz processor (SC turbo up to

2.90-GHz; 1600-MHz FSB, 6.0-MB

L3 cache, 37 W)

 Intel Quad Core i7-3632QM 2.20GHz processor (SC turbo up to 3.2GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W)

 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W)

 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W)

 Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W)

AMD A76M fusion controller hub



Intel HM86 Express Chipset



Intel HM76 Express Chipset

2

Chapter 1 Product description

Category Graphics

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

Internal graphics:



 AMD RadeonTM HD 8650G graphics on computer models equipped with an AMD A10-5750M processor

 AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor

 AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor

 AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor

 AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6-5200 processor

 AMD Radeon HD 8330 graphics on computer models equipped with an AMD A4-5000 processor

Switchable graphics:



 AMD RadeonT HD 8650G + HD 8670M dual graphics on computer models equipped with an AMD A10-5750 processor

 AMD RadeonT HD 8550G + HD 8670M dual graphics on computer models equipped with an AMD A8-5550 processor

 AMD RadeonT HD 8450G + HD 8670M dual graphics on computer models equipped with an AMD A6-5350 processor

Support for HD decode, DX11, and HDMI

Support for PX5.5

AMD Start Now (AMD IOIC) 1.0 on computer models equipped with an AMD A10-5750, A8-5550, A6-5350, or A4-5150 processor

AMD Start Now (AMD IOIC) 2.0 on computer models equipped with an AMD A6-5200 or A4-5000 processor

3

Category Graphics (continued)
Panel Memory

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

Internal graphics:



 Intel HD Graphics 4000 on computer models equipped with an Intel dual core processor

 Intel HD Graphics 4600 on computer models equipped with an Intel Pentium processor

Switchable Discrete Graphics:
 Sun XT (64-bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (2-GB VRAM, 256-MB×16, DDR3, 1-GHz×4 pcs)
 Sun XT (64-bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (1-GB VRAM, 128-MB×16, DDR3, 1-GHz×4 pcs)

Support for HD decode, DX11, and HDMI

Support for PX5.5

15.6-in, high-definition (HD), white light-





emitting diode (WLED), BrightView

(1366×768), wedge (5.5-mm), SVA,

typical brightness 200 nits, 16:9 ultra

wide aspect ratio

15.6-in, HD, light-emitting diode (LED), BrightView (1366×768), wedge (5.5mm), SVA, typical brightness 200 nits, 16:9 ultra wide aspect ratio

Two customer-accessible/upgradable





memory module slots

Support for DDR3L (1600-MHz) dual channel

Support for 8192-MB of system RAM in the following configurations:
 8192-MB (8192-MB×1, 4096MB×2)
 6144-MB (4096-MB+2048-MB)
 4096-MB (4096-MB×1, 2048MB×2)
 2048-MB (2048-MB×1)

4

Chapter 1 Product description

Category Hard drive
Optical drive Audio and video Ethernet Wireless

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

Support for 6.35-cm (2.5-in) hard drives





in 7.0-mm (.28-in) and 9.5-mm (.37-in)

thickness

Support for Serial ATA

Support for Accelerometer hard drive protection

Support for the following hard drives:

 1-TB, 5400-rpm, 9.5-mm

 750-GB, 5400-rpm, 9.5-mm

 640-GB, 5400-rpm, 9.5-mm

 500-GB, 5400-rpm, 9.5- and 7.0mm

 320-GB, 5400-rpm, 9.5- and 7.0mm

9.5-mm tray load





SATA

Fixed (not modular)

DVD+/-RW Double Layer SuperMulti Drive

Dual speakers





Single digital microphone

HD Audio

DTS sound+

Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second)

Integrated 10/100 network interface card





(NIC)

Integrated wireless local area network



(WLAN) options by way of

wireless module

Two WLAN antennas built into display assembly

Support for the following WLAN formats:
 Mediatek MT7630E 802.11bgn WiFi Adapter and Mediatek Bluetooth 4.0 Adapter

5

Category Wireless (continued)
External media cards Ports
Keyboard/pointing devices

Description

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor

 Atheros AR9485 802.11b/g/n





WiFi Adapter

 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter

 Realtek RTL8188EE 802.11bgn WiFi Adapter

 Intel Centrino Wireless-N 2230



Combo Adapter

HP 2-in-1 multiformat Digital Media





Reader Slot with push-push technology.

Reads data from and writes data to

digital memory cards such as Secure

Digital (SD).

 AC adapter, HP Smart





 Audio-in (mono microphone)/audioout (stereo headphone) combo jack

 HDMI v1.4 supporting up to 1920×1080 @ 60Hz

 RJ-45 (Ethernet)

 USB: two USB 3.0 ports, one USB 2.0 port

 VGA (Dsub 15 pin) supporting:



1920×1600 external resolution @

60 Hz, hot plug and unplug and

autodetection for correct output to

wide-aspect vs. standard aspect

video

 VGA (Dsub 15 pin) supporting:



1920×2000 external resolution @

60 Hz, 2048×1536 external

resolution @ 75 Hz, hot plug and

unplug and autodetection for correct

output to wide-aspect vs. standard

aspect video

Full-size, island-style keyboard with





numeric keypad in black or white finish

Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default

Taps enabled by default

Support for Windows 8 modern trackpad

6

Chapter 1 Product description

Category Power requirements
Security Operating system Serviceability

Description
Support for the following AC adapters:  90-W HP Smart AC adapter (PFC,
EM, 4.5-mm)  90-W HP Smart AC adapter (PFC,
4.5-mm)  65-W HP Smart AC adapter (non-
PFC, EM, 4.5-mm)  65-W HP Smart AC adapter (non-
PFC, 4.5-mm)
Support for the following batteries  6-cell, 62-Wh, 2.80-Ah, Li-ion
battery  6-cell, 47-Wh, 2.20-Ah, Li-ion
battery
Security cable lock
Preinstalled:  Windows 8 Professional  Windows 8 Standard  FreeDOS  Ubuntu Linux
End user replaceable parts:  AC adapter  Battery (system)  Hard drive  Memory modules (expansion and
primary)  Optical drive  WLAN module

Computer models equipped with an
AMD processor

Computer models equipped with an
Intel processor





















7

2 External component identification
Finding your hardware and software information
Locating hardware
To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager.
A list reveals all the devices installed in your computer.
Locating software
 To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon.

8

Chapter 2 External component identification

Display

Item

Component

Description

(1)

Internal display switch

Turns off the display and initiates Sleep if the display is closed while the power is on.

NOTE: The internal display switch is not visible from the outside of the computer.

(2)

WLAN antennas (2)*

Send and receive wireless signals to communicate with WLANs.

(3)

Webcam light

On: The webcam is in use.

(4)

Webcam

Records video and captures still photographs.

To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications.

(5)

Internal microphone

Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.

Display

9

Buttons and speakers

Item (1)

Component Power button

(2)

Speakers (2)

10 Chapter 2 External component identification

Description
 When the computer is off, press the button to turn on the computer.
 When the computer is on, press the button briefly to initiate Sleep.
 When the computer is in the Sleep state, press the button briefly to exit Sleep.
 When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information.
If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.
To learn more about your power settings, see your power options. From the Start screen, type power, select Settings, and then select Power Options from the list of applications.
Produce sound.

Keys

Item (1) (2) (3)
(4) (5)

Component esc key fn key Windows key
Action keys num lk key

(6)

Integrated numeric keypad

Description
Reveals system information when pressed in combination with the fn key.
Reveals system information when pressed in combination with the esc key.
Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows logo key again will return you to the previous screen.
Execute frequently used system functions.
Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys).
NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on.
Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key.

Keys 11

Lights

Item (1)

Component Power light

(2)

Mute light

(3)

Wireless light

(4)

Caps lock light

12 Chapter 2 External component identification

Description
 White: The computer is on.
 Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
 Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.
 Amber: Computer sound is off.
 Off: Computer sound is on.
On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
NOTE: On some models, the wireless light is amber when all wireless devices are off.
On: Caps lock is on, which switches the keys to all capital letters.

TouchPad

Item (1)
(2) (3)

Component TouchPad zone
Left TouchPad button Right TouchPad button

Description
Moves the on-screen pointer and selects or activates items on the screen.
NOTE: The TouchPad also supports edge-swipe gestures.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.

TouchPad 13

Left side

Item (1) (2) (3) (4) (5)
(6)

Component External monitor port Vent
HDMI port USB 3.0 ports (2) Audio-out (headphone) jack/Audio-in (microphone) jack
Media Card Reader

Description
Connects an external VGA monitor or projector.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device.
Connect optional USB 3.0 devices and provide enhanced USB power performance.
Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone).
Reads data from and writes data to digital memory cards such as Secure Digital (SD).

14 Chapter 2 External component identification

Item (7)
(8)

Component Hard drive light
Power light

Description
 Blinking white: The hard drive is being accessed.
 Amber: HP 3D DriveGuard has temporarily parked the hard drive.
 White: The computer is on.
 Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components.
 Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power.
NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity.

Left side 15

Right side

Item (1) (2) (3)
(4) (5) (6)

Component Optical drive Optical drive eject button Security cable slot
USB 2.0 port RJ-45 (network) jack AC adapter light

(7)

Power connector

Description
Reads and writes to an optical disc.
Releases the disc tray.
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Connects an optional USB device.
Connects a network cable.  White: The AC adapter is connected and the battery
is charged.  Amber: The AC adapter is connected and the
battery is charging.  Off: The computer is using DC power.
Connects an AC adapter.

16 Chapter 2 External component identification

Bottom

Item (1) (2)

Component Battery bay Vents (5)

(3)

Battery release latch

(4)

Service cover

Description
Holds the battery.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Releases the battery from the battery bay.
Provides access to the hard drive bay, the WLAN module slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support.

Bottom 17

3 Illustrated parts catalog
Service tag
When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag.

Item (1)
(2)

Description Product name
Serial number (s/n)

18 Chapter 3 Illustrated parts catalog

Function
This is the product name affixed to the front of the computer.
This is an alphanumeric identifier that is unique to each product.

Item (3)

Description Part number/Product number (p/n)

(4)

Warranty period

(5)

Model description

Function
This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.
This number describes the duration of the warranty period for the computer.
This is the alphanumeric identifier used to locate documents, drivers, and support for the computer.

Service tag 19

Computer major components
20 Chapter 3 Illustrated parts catalog

Item (1)
(2)

Component

Spare part number

Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28.

Keyboard (includes keyboard cable):

In black finish for use on all computer models in Belgium

719853-A41

In black finish for use on all computer models in Bulgaria

719853-261

In black finish for use on all computer models in Canada

719853-DB1

In black finish for use on all computer models in the Czech Republic and Slovakia

719853-FL1

In black finish for use on all computer models in Denmark, Finland, and Norway

719853-DH1

In black finish for use on all computer models in France

719853-051

In black finish for use on all computer models in Germany

719853-041

In black finish for use on all computer models in Greece

719853-151

In black finish for use on all computer models in Hungary

719853-211

In black finish for use on all computer models in Israel

719853-BB1

In black finish for use on all computer models in Italy

719853-061

In black finish for use on all computer models in Japan

719853-291

In black finish for use on all computer models in the Netherlands

719853-B31

In black finish for use only on computer models equipped with an Intel processor in Northwest Africa

719853-FP1

In black finish for use on all computer models in Portugal

719853-131

In black finish for use on all computer models in Romania

719853-271

In black finish for use on all computer models in Russia

719853-251

In black finish for use only on computer models equipped with an Intel processor in Saudi Arabia

719853-171

In black finish for use on all computer models in Slovenia

719853-BA1

In black finish for use on all computer models in South Korea

719853-AD1

In black finish for use on all computer models in Spain

719853-071

In black finish for use on all computer models in Switzerland

719853-BG1

In black finish for use on all computer models in Taiwan

719853-AB1

In black finish for use on all computer models in Thailand

719853-281

In black finish for use on all computer models in Turkey

719853-141

In black finish for use on all computer models in the United Kingdom and Singapore 719853-031

In black finish for use on all computer models in the United States

719853-001

In white finish for use on all computer models in Belgium

720597-A41

Computer major components 21

Item (3)

Component In white finish for use on all computer models in Bulgaria In white finish for use on all computer models in Canada In white finish for use on all computer models in the Czech Republic and Slovakia In white finish for use on all computer models in Denmark, Finland, and Norway In white finish for use on all computer models in France In white finish for use on all computer models in Germany In white finish for use on all computer models in Greece In white finish for use on all computer models in Hungary In white finish for use on all computer models in Israel In white finish for use on all computer models in Italy In white finish for use on all computer models in Japan In white finish for use on all computer models in the Netherlands In white finish for use only on computer models equipped with an Intel processor in Northwest Africa In white finish for use on all computer models in Portugal In white finish for use on all computer models in Romania In white finish for use on all computer models in Russia In white finish for use only on computer models equipped with an Intel processor in Saudi Arabia In white finish for use on all computer models in Slovenia In white finish for use on all computer models in South Korea In white finish for use on all computer models in Spain In white finish for use on all computer models in Switzerland In white finish for use on all computer models in Taiwan In white finish for use on all computer models in Thailand In white finish for use on all computer models in Turkey In white finish for use on all computer models in the United Kingdom and Singapore In white finish for use on all computer models in the United States Top cover (includes TouchPad): In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish

Spare part number 720597-261 720597-DB1 720597-FL1 720597-DH1 720597-051 720597-041 720597-151 720597-211 720597-BB1 720597-061 720597-291 720597-B31 720597-FP1
720597-131 720597-271 720597-251 720597-171
720597-BA1 720597-AD1 720597-071 720597-BG1 720597-AB1 720597-281 720597-141 720597-031 720597-001
719868-001 719867-001 719870-001 719869-001

22 Chapter 3 Illustrated parts catalog

Item
(4) (5) (6)

Component

Spare part number

In sparkling black and silver finish

719871-001

Power button board (includes cable)

719843-001

TouchPad button board (includes TouchPad board cable and TouchPad button board cable)

720299-001

System board (includes replacement thermal material):

For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

720692-501

For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system

720692-001

Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

722205-501

Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

722205-001

For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

720691-501

For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system

720691-001

Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

722204-501

Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system

722204-001

Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

731534-501

Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Linux operating system

731534-001

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system

713256-601

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system

713256-501

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system

713256-001

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system

713255-001

Computer major components 23

Item

Component

Spare part number

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

713255-501

For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system

713255-001

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system

720459-601

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system

720459-501

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system

720459-001

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system

713258-601

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

713258-501

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system

713258-001

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system

713257-001

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

713257-501

For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system

713257-001

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system

729844-601

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

729844-501

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system

729844-001

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system

729843-601

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

729843-501

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Linux operating system

729843-001

24 Chapter 3 Illustrated parts catalog

Item (7) (8)
(9)

Component

Spare part number

Thermal Material Kit (includes thermal replacement material)

719864-001

Fan (includes cable)

719860-001

Processor (includes replacement thermal material):

AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- 713548-001 MB L2 cache, DDR3, quad core, 35 W)

AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0MB L2 cache, DDR3, quad core, 35 W)

713551-001

AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0MB L2 cache, DDR3, dual core, 35 W)

713550-001

AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0MB L2 cache, DDR3, dual core, 35 W)

713549-001

Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600MHz FSB, 6.0-MB L3 cache, 37 W)

723522-001

Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600MHz FSB, 6.0-MB L3 cache, 35 W)

701658-001

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W)

711903-001

Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

713163-001

Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W)

713164-001

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W)

700628-001

Thermal Material Kit (includes thermal replacement material)

719864-001

Heat sink (includes replacement thermal material):

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory

720690-001

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory

720689-001

For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with discrete memory

724885-001

For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with UMA memory

724884-001

For use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory

719862-001

For use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory

719861-001

PCH heat sink

719863-001

Thermal Material Kit (includes thermal replacement material)

719864-001

Computer major components 25

Item (10) (11) (12) (13) (14) (15) (16) (17) (18)
(19)
(20)

Component

Spare part number

RTC battery (includes cable and double-sided tape)

637193-001

Optical drive connector cable

719846-001

Speakers (include left and right speakers and cables)

719865-001

Power connector cable

719859-001

RJ-45/USB board (includes cable)

719844-001

Battery:

6-cell, 62-Wh, 2.80-Ah, Li-ion battery

710417-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

710416-001

Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover)

719866-001

Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers)

719858-001

DVD±RW Double Layer SuperMulti Drive

719874-001

Hard drive (does not include hard drive bracket or hard drive connector cable):

1-TB, 5400-rpm, 9.5-mm for use on all computer models

676521-001

750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor

634250-001

750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor

644351-001

640-GB, 5400-rpm, 9.5-mm for use on all computer models

669300-001

500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 644683-001 an AMD processor

500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 683802-001 an Intel processor

320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 622643-001 an AMD processor

320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 645193-001 an Intel processor

Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable)

716179-001

Memory module (PC3L, 12800, 1600-MHz):

8-GB

693374-001

4-GB

691740-001

2-GB

691739-001

WLAN module:

Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor

710418-001

26 Chapter 3 Illustrated parts catalog

Item (21)

Component

Spare part number

Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models

675794-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use 690020-001 on all computer models

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models

709848-001

Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor

670290-001

Service cover

719872-001

Computer major components 27

Display assembly subcomponents

Item (1) (2) (3) (4) (5) (6) (7)

Component Display bezel 15.6-in, BrightView, HD, LED, SVA display panel Display hinges (includes left and right hinges and hinge brackets) Webcam/microphone module (includes double-sided adhesive) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display panel cable (includes webcam/microphone module cable) Display enclosure: In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish In sparkling black and silver finish

Spare part number 719847-001 719873-001 719857-001 719845-001 719856-001 719854-001
719849-001 719848-001 719851-001 719850-001 719852-001

28 Chapter 3 Illustrated parts catalog

Mass storage devices

Item (1)

Component

Spare part number

Hard drive (does not include hard drive bracket or hard drive connector cable):

1-TB, 5400-rpm, 9.5-mm for use on all computer models

676521-001

750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor

634250-001

750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor

644351-001

640-GB, 5400-rpm, 9.5-mm for use on all computer models

669300-001

500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 644683-001 an AMD processor

500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 683802-001 an Intel processor

320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 622643-001 an AMD processor

320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 645193-001 an Intel processor

Hard Drive Hardware Kit, includes:

716179-001

Mass storage devices 29

Item (2a) (2b) (3)

Component Hard drive connector cable Hard drive bracket DVD±RW Double Layer SuperMulti Drive

Miscellaneous parts
Component AC adapter: 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 90-W HP Smart AC adapter (PFC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) Power cord (3-pin, black, 1.83-m): For use on all computer models in Australia For use on all computer models in Denmark For use on all computer models in Europe For use on all computer models in India For use on all computer models in Israel For use on all computer models in Italy For use only on computer models equipped with an Intel processor in Japan For use on all computer models in North America For use on all computer models in the People's Republic of China For use only on computer models equipped with an Intel processor in South Africa For use on all computer models in South Korea For use on all computer models in Switzerland For use on all computer models in Taiwan For use only on computer models equipped with an Intel processor in Thailand For use only on all computer models in the United Kingdom and Singapore Screw Kit

Spare part number
719874-001
Spare part number
710414-001 710413-001 714657-001 710412-001
490371-111 490371-081 490371-021 490371-D61 490371-BB1 490371-061 490371-291 490371-001 490371-AA1 490371-AR1 490371-AD1 490371-111 490371-AB1 490371-201 490371-031 719855-001

30 Chapter 3 Illustrated parts catalog

Sequential part number listing

Spare part number Description

490371-001

Power cord for use on all computer models in North America(3-pin, black, 1.83-m)

490371-011

Power cord for use on all computer models in Australia (3-pin, black, 1.83-m)

490371-021

Power cord for use on all computer models in Europe (3-pin, black, 1.83-m)

490371-031

Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black, 1.83-m)

490371-061

Power cord for use on all computer models in Italy (3-pin, black, 1.83-m)

490371-081

Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m)

490371-111

Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m)

490371-201

Power cord for use only on computer models equipped with an Intel processor in Thailand (3-pin, black, 1.83-m)

490371-291

Power cord for use only on computer models equipped with an Intel processor in Japan (3-pin, black, 1.83-m)

490371-AA1

Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83-m)

490371-AB1

Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m)

490371-AD1

Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m)

490371-AR1

Power cord for use only on computer models equipped with an Intel processor in South Africa (3pin, black, 1.83-m)

490371-BB1

Power cord for use on all computer models in Israel (3-pin, black, 1.83-m)

490371-D61

Power cord for use on all computer models in India (3-pin, black, 1.83-m)

622643-001

320-GB, 5400-rpm, SATA, 9.5-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

634250-001

750-GB, 5400-rpm, SATA, 9.5-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

637193-001

RTC battery (includes cable and double-sided tape)

644351-001

750-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

644683-001

500-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

Sequential part number listing 31

Spare part number Description

645193-001

320-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

669300-001

640-GB, 5400-rpm, SATA, 9.5-mm hard drive for use on all computer models (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

670290-001

Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor

675794-001

Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models

676521-001

1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

683802-001

500-GB, 5400-rpm, SATA, 9.5- and 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable)

NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001.

690020-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models

691739-001

2-GB memory module (PC3L, 12800, 1600-MHz)

691740-001

4-GB memory module (PC3L, 12800, 1600-MHz)

693374-001

8-GB memory module (PC3L, 12800, 1600-MHz)

700628-001

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W; includes replacement thermal material)

701658-001

Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600-MHz FSB, 6.0MB L3 cache, 35 W; includes replacement thermal material)

709848-001

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models

710412-001

65-W HP Smart AC adapter (non-PFC, 4.5-mm)

710413-001

90-W HP Smart AC adapter (PFC, 4.5-mm)

710414-001

90-W HP Smart AC adapter (PFC, EM, 4.5-mm)

710416-001

6-cell, 47-Wh, 2.20-Ah, Li-ion battery

710417-001

6-cell, 62-Wh, 2.80-Ah, Li-ion battery

710418-001

Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor

711903-001

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

32 Chapter 3 Illustrated parts catalog

Spare part number Description

713163-001

Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material)

713164-001

Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W; includes replacement thermal material)

713255-001

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material)

713255-501

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material)

713255-601

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material)

713256-001

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system (includes replacement thermal material)

713256-501

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows Standard operating system (includes replacement thermal material)

713256-601

System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows Professional operating system (includes replacement thermal material)

713257-001

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material)

713257-501

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material)

713256-601

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material)

713258-001

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes replacement thermal material)

713258-501

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows Standard operating system (includes replacement thermal material)

713258-601

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows Professional operating system (includes replacement thermal material)

713548-001

AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material)

713549-001

AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material)

Sequential part number listing 33

Spare part number Description

713550-001

AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material)

713551-001

AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material)

714657-001

65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm)

716179-001

Hard Drive Hardware Kit

719843-001

Power button board (includes cable)

719844-001

RJ-45/USB board (includes cable)

719845-001

Webcam/microphone module (includes double-sided adhesive)

719846-001

Optical drive connector cable

719847-001

Display bezel

719848-001

Display enclosure in pearl white finish

719849-001

Display enclosure in flyer red finish

719850-001

Display enclosure in revolutionary blue finish

719851-001

Display enclosure in regal purple finish

719852-001

Display enclosure in sparkling black and silver finish

719853-001

Keyboard with backlight in black finish for use on all computer models in the United States (includes backlight cable and keyboard cable)

719853-031

Keyboard with backlight in black finish for use on all computer models in the United Kingdom and Singapore (includes backlight cable and keyboard cable)

719853-041

Keyboard with backlight in black finish for use on all computer models in France (includes backlight cable and keyboard cable)

719853-051

Keyboard with backlight in black finish for use on all computer models in Germany (includes backlight cable and keyboard cable)

719853-061

Keyboard with backlight in black finish for use on all computer models in Italy (includes backlight cable and keyboard cable)

719853-071

Keyboard with backlight in black finish for use on all computer models in Spain (includes backlight cable and keyboard cable)

719853-131

Keyboard with backlight in black finish for use on all computer models in Portugal (includes backlight cable and keyboard cable)

719853-141

Keyboard with backlight in black finish for use on all computer models in Turkey (includes backlight cable and keyboard cable)

719853-151

Keyboard with backlight in black finish for use on all computer models in Greece (includes backlight cable and keyboard cable)

719853-171

Keyboard with backlight in black finish for use on all computer models in Saudi Arabia (includes backlight cable and keyboard cable)

719853-211

Keyboard with backlight in black finish for use on all computer models in Hungary (includes backlight cable and keyboard cable)

34 Chapter 3 Illustrated parts catalog

Spare part number Description

719853-251

Keyboard with backlight in black finish for use on all computer models in Russia (includes backlight cable and keyboard cable)

719853-261

Keyboard with backlight in black finish for use on all computer models in Bulgaria (includes backlight cable and keyboard cable)

719853-271

Keyboard with backlight in black finish for use on all computer models in Romania (includes backlight cable and keyboard cable)

719853-281

Keyboard with backlight in black finish for use on all computer models in Thailand (includes backlight cable and keyboard cable)

719853-291

Keyboard with backlight in black finish for use on all computer models in Japan (includes backlight cable and keyboard cable)

719853-A41

Keyboard with backlight in black finish for use on all computer models in Belgium (includes backlight cable and keyboard cable)

719853-AB1

Keyboard with backlight in black finish for use on all computer models in Taiwan (includes backlight cable and keyboard cable)

719853-AD1

Keyboard with backlight in black finish for use on all computer models in South Korea (includes backlight cable and keyboard cable)

719853-B31

Keyboard with backlight in black finish for use on all computer models in the Netherlands (includes backlight cable and keyboard cable)

719853-BA1

Keyboard with backlight in black finish for use on all computer models in Slovenia (includes backlight cable and keyboard cable)

719853-BB1

Keyboard with backlight in black finish for use on all computer models in Israel (includes backlight cable and keyboard cable)

719853-BG1

Keyboard with backlight in black finish for use on all computer models in Switzerland (includes backlight cable and keyboard cable)

719853-DB1

Keyboard with backlight in black finish for use on all computer models in Canada (includes backlight cable and keyboard cable)

719853-DH1

Keyboard with backlight in black finish for use on all computer models in Denmark, Finland, and Norway (includes backlight cable and keyboard cable)

719853-FL1

Keyboard with backlight in black finish for use on all computer models in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)

719853-FP1

Keyboard with backlight in black finish for use only on computer models equipped with an Intel processor in Northwest Africa (includes backlight cable and keyboard cable)

719854-001

Display panel cable (includes webcam/microphone module cable)

719855-001

Screw Kit

719856-001

Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers)

719857-001

Display hinges (includes left and right hinges and hinge brackets)

719858-001

Rubber Kit

719859-001

Power connector cable

719860-001

Fan (includes cable)

Sequential part number listing 35

Spare part number Description

719861-001

Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory (includes thermal replacement material)

719862-001

Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material)

719863-001

PCH heat sink (includes thermal replacement material)

719864-001

Thermal Material Kit (includes thermal replacement material)

719865-001

Speaker Kit (includes left and right speakers and cables)

719866-001

Base enclosure

719867-001

Top cover in pearl white finish (includes TouchPad)

719868-001

Top cover in flyer red finish (includes TouchPad)

719869-001

Top cover in revolutionary blue finish (includes TouchPad)

719870-001

Top cover in regal purple finish (includes TouchPad)

719871-001

Top cover in sparkling black and silver finish (includes TouchPad)

719872-001

Service cover

719873-001

15.6-in, BrightView, HD, LED, SVA display panel

719874-001

DVD±RW Double Layer SuperMulti Drive

720299-001

TouchPad button board (includes TouchPad board cable and TouchPad button board cable)

720459-001

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system (includes replacement thermal material)

720459-501

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system (includes replacement thermal material)

720459-601

System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material)

720597-001

Keyboard with backlight in white finish for use on all computer models in the United States (includes backlight cable and keyboard cable)

720597-031

Keyboard with backlight in white finish for use on all computer models in the United Kingdom and Singapore (includes backlight cable and keyboard cable)

720597-041

Keyboard with backlight in white finish for use on all computer models in France (includes backlight cable and keyboard cable)

720597-051

Keyboard with backlight in white finish for use on all computer models in Germany (includes backlight cable and keyboard cable)

720597-061

Keyboard with backlight in white finish for use on all computer models in Italy (includes backlight cable and keyboard cable)

720597-071

Keyboard with backlight in white finish for use on all computer models in Spain (includes backlight cable and keyboard cable)

36 Chapter 3 Illustrated parts catalog

Spare part number Description

720597-131

Keyboard with backlight in white finish for use on all computer models in Portugal (includes backlight cable and keyboard cable)

720597-141

Keyboard with backlight in white finish for use on all computer models in Turkey (includes backlight cable and keyboard cable)

720597-151

Keyboard with backlight in white finish for use on all computer models in Greece (includes backlight cable and keyboard cable)

720597-171

Keyboard with backlight in white finish for use on all computer models in Saudi Arabia (includes backlight cable and keyboard cable)

720597-211

Keyboard with backlight in white finish for use on all computer models in Hungary (includes backlight cable and keyboard cable)

720597-251

Keyboard with backlight in white finish for use on all computer models in Russia (includes backlight cable and keyboard cable)

720597-261

Keyboard with backlight in white finish for use on all computer models in Bulgaria (includes backlight cable and keyboard cable)

720597-271

Keyboard with backlight in white finish for use on all computer models in Romania (includes backlight cable and keyboard cable)

720597-281

Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Thailand (includes backlight cable and keyboard cable)

720597-A41

Keyboard with backlight in white finish for use on all computer models in Belgium (includes backlight cable and keyboard cable)

720597-AB1

Keyboard with backlight in white finish for use on all computer models in Taiwan (includes backlight cable and keyboard cable)

720597-AD1

Keyboard with backlight in white finish for use on all computer models in South Korea (includes backlight cable and keyboard cable)

720597-B31

Keyboard with backlight in white finish for use on all computer models in the Netherlands (includes backlight cable and keyboard cable)

720597-BA1

Keyboard with backlight in white finish for use on all computer models in Slovenia (includes backlight cable and keyboard cable)

720597-BB1

Keyboard with backlight in white finish for use on all computer models in Israel (includes backlight cable and keyboard cable)

720597-BG1

Keyboard with backlight in white finish for use on all computer models in Switzerland (includes backlight cable and keyboard cable)

720597-DB1

Keyboard with backlight in white finish for use on all computer models in Canada (includes backlight cable and keyboard cable)

720597-DH1

Keyboard with backlight in white finish for use on all computer models in Denmark, Finland, and Norway (includes backlight cable and keyboard cable)

720597-FL1

Keyboard with backlight in white finish for use on all computer models in the Czech Republic and Slovakia (includes backlight cable and keyboard cable)

720597-FP1

Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Northwest Africa (includes backlight cable and keyboard cable)

Sequential part number listing 37

Spare part number Description

720689-001

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory (includes thermal replacement material)

720690-001

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory (includes thermal replacement material)

720691-001

System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material)

720691-501

System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material)

720692-001

System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material)

720692-501

System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material)

722204-001

System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material)

722204-501

System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material)

722205-001

System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material)

722205-501

System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material)

723522-001

Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0MB L3 cache, 37 W; includes replacement thermal material)

724884-001

Heat sink for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W) and a graphics subsystem with UMA memory (includes thermal replacement material)

724885-001

Heat sink for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W) and a graphics subsystem with discrete memory (includes thermal replacement material)

729843-001

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material)

729843-501

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material)

729843-601

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes thermal replacement material)

38 Chapter 3 Illustrated parts catalog

Spare part number Description

729844-001

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material)

729844-501

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material)

729844-601

System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system (includes thermal replacement material)

726633-001

System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material)

726633-501

System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material)

726634-001

System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material)

726634-501

System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material)

731534-001

System board equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with a UMA memory, and the Linux operating system (includes thermal replacement material)

731534-501

System board equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with a UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material)

Sequential part number listing 39

4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:  Flat-bladed screw driver  Magnetic screw driver  Phillips P0 and P1 screw drivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
40 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."
Service considerations 41

Grounding guidelines

Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.

Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

Typical electrostatic voltage levels

Relative humidity

10%

40%

35,000 V

15,000 V

12,000 V

5,000 V

6,000 V

800 V

2,000 V

700 V

11,500 V

4,000 V

14,500 V

5,000 V

26,500 V

20,000 V

21,000 V

11,000 V

55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V

42 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:  To avoid hand contact, transport products in static-safe tubes, bags, or boxes.  Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.  Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.  Place items on a grounded surface before removing items from their containers.  Always be properly grounded when touching a component or assembly.  Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive
foam.  Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that
mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines Follow these grounding workstation guidelines:  Cover the workstation with approved static-shielding material.  Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.  Use conductive field service tools, such as cutters, screw drivers, and vacuums.  When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.  Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.  Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.  Avoid contact with pins, leads, or circuitry.  Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 43

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.  When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps
with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.  When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:  Antistatic tape  Antistatic smocks, aprons, and sleeve protectors  Conductive bins and other assembly or soldering aids  Nonconductive foam  Conductive tabletop workstations with ground cords of one megohm resistance  Static-dissipative tables or floor mats with hard ties to the ground  Field service kits  Static awareness labels  Material-handling packages  Nonconductive plastic bags, tubes, or boxes  Metal tote boxes  Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Antistatic plastics Carbon-loaded plastic Metallized laminate

Use Bags Floor mats Floor mats

Voltage protection level 1,500 V 7,500 V 5,000 V

44 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for Customer SelfRepair parts
NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 9 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 45

Battery
Description 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery

Spare part number 710417-001 710416-001

Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (2) upward. 4. Remove the battery (3) from the computer.

Reverse this procedure to install the battery. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive
NOTE: This section applies only to computer models equipped with an Intel processor.

Description DVD+/-RW Double Layer SuperMulti Drive

Spare part number 720671-001

Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). Remove the optical drive: 1. Loosen the Phillips PM3.0×10.0 captive screw (1) that secures the service cover to the computer. 2. Slide the service cover (2) forward until it disengages from the computer. 3. Remove the service cover (3).
The service cover is available using spare part number 719872-001.

4. Position the computer with the left side toward you. 5. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive to the computer. 6. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the
tab to the left to release the optical drive from the computer.
Component replacement procedures 47

7. Remove the optical drive (3). Reverse this procedure to install the optical drive. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001.

Description
1-TB, 5400-rpm, 9.5-mm for use on all computer models
750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor
750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor
640-GB, 5400-rpm, 9.5-mm for use on all computer models
500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an AMD processor
500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an Intel processor
320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an AMD processor
320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an Intel processor

Spare part number 676521-001 634250-001 644351-001 669300-001 644683-001
683802-001
622643-001
645193-001

Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). Remove the hard drive: 1. Remove the two Phillips PM2.5×5.75 screws (1) that secure the hard drive to the computer.

Component replacement procedures 49

2. Disconnect the hard drive connector cable (2) from the system board.
3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2).
5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM2.5×3.25 screws (2) that secure the hard drive bracket to the hard drive. d. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 716179-001.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Reverse this procedure to install the hard drive.
WLAN module

Description

Spare part number

Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only 710418-001 on computer models equipped with an AMD processor

Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models

675794-001

Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models

690020-001

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models

709848-001

Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor

670290-001

CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
4. Remove the battery (see Battery on page 46).
5. Remove the service cover (see Optical drive on page 47).

Component replacement procedures 51

Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 2. Remove the Phillips PM2.5×3.25 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module. 52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory module
Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz)

Spare part number 693374-001 691740-001 691739-001

Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then
click Search. 4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory
module. (The memory module tilts up.)

Component replacement procedures 53

2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 55

Keyboard
NOTE: The keyboard spare part kit includes a keyboard cable.

For use in country/region Keyboard in black finish:

For use on all computer models in Belgium 719853-A41

For use on all computer models in Bulgaria
For use on all computer models in Canada
For use on all computer models in the Czech Republic and Slovakia

719853-261 719853-DB1 719853-FL1

For use on all computer models in Denmark, Finland, and Norway

719853-DH1

For use on all computer models in France 719853-051

For use on all computer models in Germany

719853-041

For use on all computer models in Greece 719853-151

For use on all computer models in Hungary
For use on all computer models in Israel

719853-211 719853-BB1

For use on all computer models in Italy

719853-061

For use on all computer models in Japan 719853-291

For use on all computer models in the Netherlands
Keyboard in white finish:

719853-B31

For use on all computer models in Belgium 720597-A41

For use on all computer models in Bulgaria

720597-261

Spare part number

For use only on computer models 719853-FP1 equipped with an Intel processor in Northwest Africa

For use on all computer models 719853-131 in Portugal

For use on all computer models 719853-271 in Romania

For use on all computer models 719853-251 in Russia

For use only on computer models 719853-171 equipped with an Intel processor in Saudi Arabia

For use on all computer models 719853-BA1 in Slovenia

For use on all computer models 719853-AD1 in South Korea

For use on all computer models 719853-071 in Spain

For use on all computer models 719853-BG1 in Switzerland

For use on all computer models 719853-AB1 in Taiwan

For use on all computer models 719853-281 in Thailand

For use on all computer models 719853-141 in Turkey

For use on all computer models in the United Kingdom and Singapore

719853-031

For use on all computer models 719853-001 in the United States

For use only on computer models 720597-FP1 equipped with an Intel processor in Northwest Africa

For use on all computer models 720597-131 in Portugal

For use on all computer models 720597-271 in Romania

56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

For use in country/region
For use on all computer models in Canada
For use on all computer models in the Czech Republic and Slovakia

720597-DB1 720597-FL1

For use on all computer models in Denmark, Finland, and Norway

720597-DH1

For use on all computer models in France 720597-051

For use on all computer models in Germany

720597-041

For use on all computer models in Greece 720597-151

For use on all computer models in Hungary
For use on all computer models in Israel

720597-211 720597-BB1

For use on all computer models in Italy

720597-061

For use on all computer models in Japan 720597-291

For use on all computer models in the Netherlands

720597-B31

Spare part number

For use on all computer models 720597-251 in Russia

For use only on computer models 720597-171 equipped with an Intel processor in Saudi Arabia

For use on all computer models 720597-BA1 in Slovenia

For use on all computer models 720597-AD1 in South Korea

For use on all computer models 720597-071 in Spain

For use on all computer models 720597-BG1 in Switzerland

For use on all computer models 720597-AB1 in Taiwan

For use on all computer models 720597-281 in Thailand

For use on all computer models 720597-141 in Turkey

For use on all computer models in the United Kingdom and Singapore

720597-031

For use on all computer models 720597-001 in the United States

Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). 6. Remove the WLAN module (see WLAN module on page 51).

Component replacement procedures 57

Remove the keyboard: 1. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer.
2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until
the keyboard disengages from the computer.
5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Lift the rear edge of the keyboard until it rests at an angle.
8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest.
9. Release the zero insertion force (ZIF) connector (2) to which the keyboard ribbon cable is attached, and then disconnect the keyboard ribbon cable (3) from the system board.
10. Remove the keyboard (4).
Reverse this procedure to install the keyboard. Component replacement procedures 59

Top cover
NOTE: The top cover spare part kit includes a TouchPad.
Description In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish In sparkling black and silver finish

Spare part number 719868-001 719867-001 719870-001 719869-001 719871-001

Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover:  Power button board (see Power button board on page 63)  TouchPad button board (see TouchPad button board on page 64) Remove the top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you.

60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the ten Phillips PM2.5×7.0 screws that secure the top cover to the computer.
4. Remove the three Phillips PM2.0×2.5 screws (1) and the two Phillips PM2.5×3.5 screws (2) that secure the top cover to the computer.
5. Turn the computer right side up with the front toward you. 6. Open the computer.
Component replacement procedures 61

7. Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board.
8. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board.
9. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the computer.
10. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides detach from the computer.
11. Remove the top cover (2).
Reverse this procedure to install the top cover. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power button board
Description Power button board (includes cable)

Spare part number 719843-001

Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 60) Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.5×3.0 screw (1) that secures the power button board to the top cover. 3. Release the clips (2) that secure the power button board to the top cover. 4. Remove the power button board (3) and cable

Component replacement procedures 63

Reverse this procedure to install the power button board.
TouchPad button board
Description TouchPad button board (includes TouchPad button board cable and TouchPad cable)

Spare part number 720299-001

Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 60) Remove the TouchPad button board: 1. Turn the top cover upside down with the front toward you. 2. Release the ZIF connector (1) to which the TouchPad board ribbon cable is attached, and then disconnect the TouchPad board ribbon cable from the TouchPad board. 3. Release the two clips (2) that secure the TouchPad button board to the top cover. 4. Remove the TouchPad button board (3).

Reverse this procedure to install the TouchPad button board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Display assembly subcomponents
NOTE: The display assembly is spared only at the subcomponent level. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the display panel cable from the clips built into the base enclosure (2). 3. Release the wireless antenna cables from the clips built into the base enclosure (3).
Component replacement procedures 65

4. Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure.
5. Remove the display assembly (2) from the computer.
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6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 719858-001.
b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
Component replacement procedures 67

c. Remove the display bezel (4). The display bezel is available using spare part number 719847-001.
7. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.)
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

b. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module.
c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 719845-001.
Component replacement procedures 69

8. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure.
CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (2) that secures the display panel cable connector (3) to the display panel.
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d. Disconnect the display panel cable (4) from the display panel.
e. Remove the display panel. The display panel is available using spare part number 719873-001.
9. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges are available using spare part number 719857-001 and include the left and right hinges and hinge brackets.
Component replacement procedures 71

10. If it is necessary to replace the display panel cable: a. Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure. b. Release the display panel cable from the clips (2) and routing channel built into the display enclosure. c. Remove the display panel cable (3). The display panel cable is available using spare part number 719854-001 and includes the webcam/microphone module cable.
11. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the clips (2) and routing channel built into the left, right, and bottom edges of the display enclosure.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

c. Remove the wireless antenna (3). The wireless antenna are available using spare part number 719856-001.

Reverse this procedure to reassemble and install the display assembly.

System board
NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.

Description
For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system
Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system
Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system
For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system

Spare part number 720692-501
720692-001 722205-501
722205-001
720691-501 720691-001

Component replacement procedures 73

Description
Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system
Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system
Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system
Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Linux operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system
For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system
For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system

Spare part number 722204-501
722204-001
731534-501
731534-001
713256-601 713256-501 713256-001 713255-001 713255-501 713255-001 720459-601 720459-501 720459-001 713258-601 713258-501 713258-001 713257-001 713257-501 713257-001

74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Description

Spare part number

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system

729844-601

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system

729844-501

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz 729844-001 FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system

729843-601

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system

729843-501

Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Linux operating system

729843-001

Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board:  Memory module (see Memory module on page 53)  RTC battery (see RTC battery on page 88)  Fan (see Fan on page 78)  Heat sink (see Heat sink on page 79)  Processor (see Processor on page 84)

Component replacement procedures 75

Remove the system board: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Disconnect the optical drive connector cable from the system board.
4. Turn the computer right side up with the front toward you. 5. Open the computer. 6. Disconnect the following cables from the system board:
(1) Display panel cable (2) Speaker cable (3) RJ-45/USB board ribbon cable (4) Power connector cable
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7. Remove the two Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure.
8. Lift the right side of the system board (1) until it rests at an angle. 9. Remove the system board (2) by sliding it up and to the right an angle.
Reverse this procedure to install the system board.
Component replacement procedures 77

Fan
Description Fan (includes cable)

Spare part number 719860-001

Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the fan: 1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Remove the Phillips PM2.0×5.0 screw (2) that secures the fan to the system board.

78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

4. Remove the fan (3).

Reverse this procedure to install the fan.

Heat sink
NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.

Description

Spare part number

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory

720690-001

Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory

720689-001

For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with 724885-001 discrete memory

For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with 724884-001 UMA memory

For use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory

719862-001

For use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory

719861-001

Component replacement procedures 79

Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) g. Fan (see Fan on page 78) Remove the heat sink: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. 2. Following the 1 through 7 sequence stamped into the heat sink, loosen the seven captive Phillips screws (1) that secure the heat sink to the system board.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory. 4. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board.
Component replacement procedures 81

5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it.
NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits.  Thermal paste is used on the processor (1) and the heat sink section (2) that services it  Thermal paste is used on the VGA chip (3) and the heat sink section (4) that services it
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Reverse this procedure to install the heat sink. Component replacement procedures 83

Processor
NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.

Description

Spare part number

AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W)

713548-001

AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, 713551-001 DDR3, quad core, 35 W)

AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, 713550-001 DDR3, dual core, 35 W)

AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, 713549-001 DDR3, dual core, 35 W)

Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W)

723522-001

Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600-MHz FSB, 6.0- 701658-001 MB L3 cache, 35 W)

Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W)

711903-001

Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W)

713163-001

Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 713164-001

Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 700628-001

Before removing the processor, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73)

84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

g. Fan (see Fan on page 78) h. Heat sink (see Heat sink on page 79) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor.
Reverse this procedure to install the processor.
Component replacement procedures 85

PCH heat sink
NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001.

Description PCH heat sink

Spare part number 719863-001

Before removing the PCH heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the PCH heat sink: 1. Following the 1 through 2 sequence stamped into the PCH heat sink, loosen the two captive Phillips screws (1) that secure the PCH heat sink to the system board.

86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

2. Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it.
The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits. NOTE: The following illustration shows the PCH heat sink replacement thermal material locations. A thermal pad is used on the PCA (1) and the PCH heat sink (2).
Reverse this procedure to install the optical drive connector cable. Component replacement procedures 87

RTC battery
Description RTC battery (includes double-sided tape)

Spare part number 637193-001

Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the RTC battery: 1. Turn the system board upside down with the front toward you. 2. Disconnect the RTC battery cable (1) from the system board.

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3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.)
4. Remove the RTC battery. Reverse this procedure to install the RTC battery.
Component replacement procedures 89

RJ-45/USB board
Description RJ-45/USB board (includes cable)

Spare part number 719844-001

Before removing the RJ-45/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) Remove the RJ-45/USB board: 1. Release the ZIF connector (1) to which the RJ-45/USB board ribbon cable is attached, and then disconnect the RJ-45/USB board ribbon cable from the system board. 2. Remove the Phillips PM2.5×7.0 screw (2) that secures the RJ-45/USB board to the base enclosure. 3. Remove the RJ-45/USB board (3).

Reverse this procedure to install the RJ-45/USB board. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Power connector cable
Description Power connector cable

Spare part number 719859-001

Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. RJ-45/USB board (see RJ-45/USB board on page 90) Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2. Release the power connector cable from the clips (2) built into the base enclosure.

Component replacement procedures 91

3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable.
92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Speakers
Description Speakers (include left and right speakers and cables)

Spare part number 719865-001

Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the speakers: 1. Release the speaker cables from the clips (1) and routing channel built into the base enclosure. 2. Release the clips (2) that secure the speakers to the base enclosure.

Component replacement procedures 93

3. Remove the speakers (3). Reverse this procedure to install the speakers.
94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Optical drive connector cable
Description Optical drive connector cable

Spare part number 719846-001

Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components:
a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the optical drive connector cable: 1. Release the optical drive connector cable from the clips (1) and routing channel built into the base enclosure.

Component replacement procedures 95

2. Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable. 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

7 Using Setup Utility (BIOS) and System Diagnostics
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
Starting Setup Utility (BIOS)
To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen. NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main and make note of your current BIOS version.
Starting Setup Utility (BIOS) 97

3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter.
4. Select Yes.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type e, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
98 Chapter 7 Using Setup Utility (BIOS) and System Diagnostics

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc.
Using System Diagnostics 99

8 Specifications

Computer specifications

Metric

U.S.

Dimensions

Width

38.0 cm

16.5 in

Depth

24.6 cm

10.5 in

Height (front to rear)

2.7 to 3.2 cm

1.2 to 1.3 in

Weight

2.4 kg

6.4 lbs

Input power

Operating voltage and current

19.5 V dc @ 3.33 A ­ 65 W

19.5 V dc @ 4.62 A ­ 90 W

Temperature

Operating

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Relative humidity (noncondensing)

Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)

Operating

-15 m to 3,048 m

-50 ft to 10,000 ft

Nonoperating

-15 m to 12,192 m

-50 ft to 40,000 ft

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.

100 Chapter 8 Specifications

15.6-inch display specifications

Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle

Metric

U.S.

19.6 cm 34.7 cm 39.8 cm Up to 16.8 million 200:1 (typical) 200 nits (typical)

7.72 in 13.66 in 15.67 in

0.197 × 0.197 mm 1600 × 900 RGB vertical stripe LED 80 × 25 2.00 W ±65° horizontal, ±50° vertical (typical)

15.6-inch display specifications 101

Hard drive specifications

1-TB, 5400-rpm*

750-GB, 5400rpm**

640-GB, 5400rpm**

Dimensions

Height

9.5 mm

9.5 mm

9.5 mm

Length

100.4 mm

100.4 mm

100.4 mm

Width

69.9 mm

69.9 mm

69.9 mm

Weight

110 g

110 g

110 g

Interface type

SATA

SATA

SATA

Transfer rate

Synchronous (maximum)

1.1 GB/sec

1.1 GB/sec

1.1 GB/sec

Security

ATA security

ATA security

ATA security

Seek times (typical read, including setting)

Single track

1.5 ms

1.5 ms

1.5 ms

Average (read/write)

11/13 ms

11/13 ms

11/13 ms

Maximum

22 ms

22 ms

22 ms

Logical blocks

1,953,525,168

1,465,149,168

1,250,263,728

Disk rotational speed

5400 rpm

Operating temperature

0°C to 60°C (32°F to 140°F)

*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

102 Chapter 8 Specifications

Hard drive specifications (continued)

500-GB, 5400rpm**

320-GB, 5400rpm**

Dimensions

Height

9.5 mm

9.5 mm

Length

100.4 mm

100.4 mm

Width

69.9 mm

69.9 mm

Weight

110 g

110 g

Interface type

SATA

SATA

Transfer rate

Synchronous (maximum)

1.1 GB/sec

1.1 GB/sec

Security

ATA security

ATA security

Seek times (typical read, including setting)

1.5 ms

1.5 ms

1.5 ms

11/13 ms

11/13 ms

11/13 ms

22 ms

22 ms

22 ms

Single track

1.5 ms

1.5 ms

Average (read/write)

11/13 ms

11/13 ms

Maximum

22 ms

22 ms

Logical blocks

976,773,168

628,142,448

Disk rotational speed

5400 rpm

Operating temperature

0°C to 60°C (32°F to 140°F)

*1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

**1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

Hard drive specifications (continued) 103

9 Backing up, restoring, and recovering
Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This chapter provides information about the following processes:  Creating recovery media and backups  Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support.
104 Chapter 9 Backing up, restoring, and recovering

Creating recovery media and backups
Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup
of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options:  System Recovery--Reinstalls the original operating system and the programs that were
installed at the factory.  Minimized Image Recovery--Reinstalls the operating system and all hardware-related drivers
and software, but not other software applications.  Factory Reset--Restores the computer to its original factory state by deleting all information
from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on.
For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
Creating recovery media and backups 105

Creating HP Recovery media
HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive.  Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and
keep them in a safe place.  HP Recovery Manager examines the computer and determines the required storage capacity for
the blank USB flash drive or the number of blank DVD discs that will be required.  To create recovery discs, your computer must have an optical drive with DVD writer capability,
and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive.  If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub.  Be sure that the computer is connected to AC power before you begin creating the recovery media.  The creation process can take up to an hour or more. Do not interrupt the creation process.  If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 109.
106 Chapter 9 Backing up, restoring, and recovering

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation and level of expertise:
 If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support.
 If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver.
From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions.
 If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type h, and then select Help and Support.
 If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See Using Windows Refresh for quick and easy recovery on page 108.
 If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows.
For more information, see Remove everything and reinstall Windows on page 108.
 If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager.
For more information, see Recovering using HP Recovery Manager on page 109.
 If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 109.
 If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 109.
 If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option.
Restore and recovery 107

For more information, see Removing the HP Recovery partition on page 111.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal
the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen. 4. Scroll the right-side choices down to display Refresh your PC without affecting your files. 5. Under Refresh your PC without affecting your files, select Get started, and then follow
the on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key or from the Start screen. To use the f11 key: 1. Press f11 while the computer boots.
­ or ­ Press and hold f11 as you press the power button. 2. Choose your keyboard layout.
108 Chapter 9 Backing up, restoring, and recovering

3. Select Troubleshoot from the boot options menu.
4. Select Reset your PC, and then follow the on-screen instructions.
To use the Start screen:
1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms.
2. Click Settings.
3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
4. Scroll the right-side choices down to display Remove everything and reinstall Windows.
5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions.
Recovering using HP Recovery Manager
HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options:  System Recovery--Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.  Minimized Image Recovery--Reinstalls the operating system and all hardware-related drivers and
software, but not other software applications.  Factory Reset--Restores the computer to its original factory state by deleting all information from
the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory.
The HP Recovery partition (select models only) allows Minimized Image Recovery.
What you need to know
 HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer.
 Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues.
 HP Recovery media must be used if the computer hard drive fails.  To use the Factory Reset or System Recovery options, you must use HP Recovery media.  If the HP Recovery media do not work, you can obtain recovery media for your system from the HP
website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain.
Restore and recovery 109

Using the HP Recovery partition to recover a minimized image (select models only)
The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots.
­ or ­ Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select HP Recovery Manager, and follow the on-screen instructions.
Using HP Recovery media to recover
You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an
optional external optical drive, and then restart the computer. ­ or ­ Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 110. 3. Follow the on-screen instructions.
Changing the computer boot order
If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media you created. 2. Restart the computer, quickly press esc, and then press f9 for boot options.
110 Chapter 9 Backing up, restoring, and recovering

3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions.
Removing the HP Recovery partition
HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 106. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Restore and recovery 111

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions:  The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).  All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.  The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage
rating of 125 or 250 V AC, as required by the power system of each country or region.  The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
112 Chapter 10 Power cord set requirements

Requirements for specific countries and regions

Country/region

Accredited agency

Applicable note number

Australia

EANSW

1

Austria

OVE

1

Belgium

CEBC

1

Canada

CSA

2

Denmark

DEMKO

1

Finland

FIMKO

1

France

UTE

1

Germany

VDE

1

Italy

IMQ

1

Japan

METI

3

The Netherlands

KEMA

1

Norway

NEMKO

1

The People's Republic of China

COC

5

South Korea

EK

4

Sweden

SEMKO

1

Switzerland

SEV

1

Taiwan

BSMI

4

The United Kingdom

BSI

1

The United States

UL

2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration.

3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

Requirements for specific countries and regions 113

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
114 Chapter 11 Recycling

Index

A AC adapter light 16 AC adapter, spare part numbers
30, 32, 34 action keys 11 antenna
locations 9 removal 72 spare part number 28, 35, 73 Antenna Kit, spare part number 28 audio, product description 5 audio-in jack 14 audio-out jack 14
B base enclosure, spare part
number 26, 36 battery
removal 46 spare part number 46 spare part numbers 26, 32 battery bay 17 battery release latch 17 bottom components 17 button components 10 buttons optical drive eject 16 power 10 TouchPad 13
C cables, service considerations 41 caps lock light 12 chipset, product description 2 components
bottom 17 buttons 10 display 9

keys 11 left-side 14 lights 12 right-side 16 speakers 10 TouchPad 13 computer major components 20 specifications 100 connectors, service considerations 41
D display
components 9 specifications 101 display assembly, removal 65 display bezel removal 67 spare part number 28, 34, 68 display enclosure, spare part numbers 28, 34 display panel product description 4 removal 70 spare part number 28, 36, 71 display panel cable removal 72 spare part number 28, 35, 72 drives, preventing damage 41 DVD+/-RW Double Layer SuperMulti Drive removal 47 spare part number 47 DVD±RW Double Layer SuperMulti Drive spare part number 26, 30, 36

DVD±RW Double-Layer with SuperMulti Drive precautions 41

E electrostatic discharge 42 equipment guidelines 44 esc key 11 Ethernet, product description 5 external monitor port, location 14

F fan
removal 78 spare part number fn key 11

25, 35, 78

G graphics, product description 3 grounding guidelines 42 guidelines
equipment 44 grounding 42 packaging 43 transporting 43 workstation 43

H hard drive
precautions 41 product description 5 removal 49 spare part numbers 26, 29,
31, 32, 49 specifications 102 hard drive bracket illustrated 30 removal 50

Index 115

hard drive connector cable illustrated 30 removal 50
Hard Drive Hardware Kit contents 29 spare part number 26, 29, 34
hard drive light 15 HDMI port 14 headphone jack 14 heat sink
removal 79 spare part number 79 spare part numbers 25, 36,
38 hinge
removal 71 spare part number 28, 35, 71
I integrated numeric keypad 11
J jacks
audio-in 14 audio-out 14 headphone 14 microphone 14 network 16 RJ-45 (network) 16
K key components 11 keyboard
product description 6 removal 56 spare part numbers 21, 34,
35, 36, 37, 56 keys
action 11 esc 11 fn 11 integrated numeric keypad 11 num lk 11 Windows key 11
L left-side components 14 light components 12 lights
AC adapter 16 caps lock 12

hard drive 15 mute 12 power 12, 15 webcam 9 wireless 12

M mass storage device
illustrated 29 precautions 41 spare part numbers 29 Media Card Reader 14 memory module product description 4 removal 53 spare part numbers 26, 32,
53 microphone
location 9 product description 5 microphone jack 14 model name 1 monitor port 14 mute light 12

N network jack 16 num lk key 11

O operating system, product
description 7 optical drive
location 16 precautions 41 product description 5 removal 47 spare part number 26, 30,
36, 47 optical drive connector cable
removal 95 spare part number 26, 34, 95 optical drive eject button 16

P packaging guidelines PCH heat sink
removal 86 spare part number plastic parts, service considerations 40

43 25, 36, 86

pointing device, product description 6
ports external monitor 14 HDMI 14 monitor 14 product description 6 USB 2.0 16 USB 3.0 14
power button 10 power button board
removal 63 spare part number 23, 34, 63 power connector 16 power connector cable removal 91 spare part number 26, 35 spare part numbers 91 power cord set requirements 112 spare part numbers 30, 31 power light 12, 15 power requirements, product description 7 processor removal 84 spare part numbers 25, 32,
33, 34, 38, 84 processor, product description 1 product description
audio 5 chipset 2 display panel 4 Ethernet 5 external media cards 6 graphics 3 hard drive 5 keyboard 6 memory module 4 microphone 5 operating system 7 optical drive 5 pointing device 6 ports 6 power requirements 7 processors 1 product name 1 security 7 serviceability 7

116 Index

video 5 wireless 5 product name 1
R removal/replacement
procedures 45, 55 right-side components 16 RJ-45 (network) jack 16 RJ-45/USB board
removal 90 spare part number 26, 34, 90 RTC battery removal 88 spare part number 26, 31 spare part numbers 88 Rubber Kit, spare part number 26, 35
S Screw Kit, spare part number 30,
35 security cable slot, location 16 security, product description 7 service considerations
cables 41 connectors 41 plastic parts 40 service cover location 17 removal 47 spare part number 27, 36, 47 service tag 18 serviceability, product description 7 speaker components 10 Speaker Kit, spare part number 26, 36 speakers location 10 removal 93 spare part number 26, 36, 93 specifications computer 100 display 101 hard drive 102 system board removal 73 spare part numbers 23, 33,
36, 38, 39, 73

T Thermal Material Kit, spare part
number 25, 36 tools required 40 top cover
removal 60 spare part numbers 22, 36,
60 TouchPad button 13 TouchPad button board
removal 64 spare part number 23, 36, 64 TouchPad components 13 TouchPad zone 13 transporting guidelines 43
U USB 2.0 port 16 USB 3.0 port 14
V vent 14, 17 video, product description 5
W webcam 9 webcam light 9 webcam/microphone module
removal 68 spare part number 28, 34, 69 Windows key 11 wireless antenna locations 9 removal 72 spare part number 28, 35, 73 Wireless Antenna Kit, spare part number 35 wireless light 12 wireless, product description 5 WLAN module removal 51 spare part numbers 26, 32,
51 workstation guidelines 43

Index 117


Acrobat Distiller 6.0 (Windows)

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