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HP Pavilion 15 Notebook PC - Etilize
Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W). 700628-001. Thermal Material Kit (includes thermal replacement ...
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Document DEVICE REPORTUser Manual 34-258-304HP Pavilion 15 Notebook PC Maintenance and Service Guide © Copyright 2013 Hewlett-Packard Development Company, L.P. AMD, the AMD Arrow logo, and combinations thereof, are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are U.S. registered trademarks of Microsoft Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: April 2013 Document Part Number: 718382-001 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty. iii iv Important Notice about Customer Self-Repair Parts Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950). v vi Safety warning notice Table of contents 1 Product description ........................................................................................................... 1 2 External component identification ..................................................................................... 8 Finding your hardware and software information ......................................................................... 8 Locating hardware .................................................................................................... 8 Locating software ...................................................................................................... 8 Display ................................................................................................................................... 9 Buttons and speakers .............................................................................................................. 10 Keys ..................................................................................................................................... 11 Lights .................................................................................................................................... 12 TouchPad .............................................................................................................................. 13 Left side ................................................................................................................................ 14 Right side .............................................................................................................................. 16 Bottom .................................................................................................................................. 17 3 Illustrated parts catalog .................................................................................................. 18 Service tag ............................................................................................................................ 18 Computer major components ................................................................................................... 20 Display assembly subcomponents ............................................................................................. 28 Mass storage devices ............................................................................................................. 29 Miscellaneous parts ................................................................................................................ 30 Sequential part number listing .................................................................................................. 31 4 Removal and replacement procedures preliminary requirements .................................... 40 Tools required ........................................................................................................................ 40 Service considerations ............................................................................................................ 40 Plastic parts ............................................................................................................ 40 Cables and connectors ............................................................................................ 41 Drive handling ........................................................................................................ 41 Grounding guidelines ............................................................................................................. 42 Electrostatic discharge damage ................................................................................. 42 vii Packaging and transporting guidelines ....................................................... 43 Workstation guidelines .............................................................. 43 5 Removal and replacement procedures for Customer Self-Repair parts ............................. 45 Component replacement procedures ........................................................................................ 45 Battery ................................................................................................................... 46 Optical drive .......................................................................................................... 47 Hard drive ............................................................................................................. 49 WLAN module ........................................................................................................ 51 Memory module ...................................................................................................... 53 6 Removal and replacement procedures for Authorized Service Provider parts .................. 55 Component replacement procedures ........................................................................................ 55 Keyboard ............................................................................................................... 56 Top cover ............................................................................................................... 60 Power button board ................................................................................................. 63 TouchPad button board ............................................................................................ 64 Display assembly subcomponents .............................................................................. 65 System board ......................................................................................................... 73 Fan ....................................................................................................................... 78 Heat sink ................................................................................................................ 79 Processor ............................................................................................................... 84 PCH heat sink ......................................................................................................... 86 RTC battery ............................................................................................................ 88 RJ-45/USB board .................................................................................................... 90 Power connector cable ............................................................................................ 91 Speakers ................................................................................................................ 93 Optical drive connector cable ................................................................................... 95 7 Using Setup Utility (BIOS) and System Diagnostics ........................................................... 97 Starting Setup Utility (BIOS) ..................................................................................................... 97 Updating the BIOS ................................................................................................................. 97 Determining the BIOS version ................................................................................... 97 Downloading a BIOS update .................................................................................... 98 Using System Diagnostics ........................................................................................................ 99 8 Specifications ............................................................................................................... 100 Computer specifications ........................................................................................................ 100 15.6-inch display specifications ............................................................................................. 101 Hard drive specifications ...................................................................................................... 102 viii Hard drive specifications (continued) ...................................................................................... 103 9 Backing up, restoring, and recovering .......................................................................... 104 Creating recovery media and backups ................................................................................... 105 Creating HP Recovery media .................................................................................. 106 Restore and recovery ............................................................................................................ 107 Using Windows Refresh for quick and easy recovery ................................................. 108 Remove everything and reinstall Windows ............................................................... 108 Recovering using HP Recovery Manager .................................................................. 109 What you need to know .......................................................................... 109 Using the HP Recovery partition to recover a minimized image (select models only) ................................................................................ 110 Using HP Recovery media to recover ........................................................ 110 Changing the computer boot order ........................................................... 110 Removing the HP Recovery partition ........................................................................ 111 10 Power cord set requirements ...................................................................................... 112 Requirements for all countries ................................................................................................ 112 Requirements for specific countries and regions ....................................................................... 113 11 Recycling .................................................................................................................... 114 Index ............................................................................................................................... 115 ix x 1 Product description Category Product Name Processors Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor HP Pavilion 15 Notebook PC AMD® A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W) AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W) AMD A4-5000 1.50-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 15 W) 1 Category Processors (continued) Chipset Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Intel® Quad Core® i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) Intel Quad Core i7-3632QM 2.20GHz processor (SC turbo up to 3.2GHz; 1600-MHz FSB, 6.0-MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) AMD A76M fusion controller hub Intel HM86 Express Chipset Intel HM76 Express Chipset 2 Chapter 1 Product description Category Graphics Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Internal graphics: AMD RadeonTM HD 8650G graphics on computer models equipped with an AMD A10-5750M processor AMD Radeon HD 8550G graphics on computer models equipped with an AMD A8-5550M processor AMD Radeon HD 8450G graphics on computer models equipped with an AMD A6-5350M processor AMD Radeon HD 8350G graphics on computer models equipped with an AMD A4-5150M processor AMD Radeon HD 8400 graphics on computer models equipped with an AMD A6-5200 processor AMD Radeon HD 8330 graphics on computer models equipped with an AMD A4-5000 processor Switchable graphics: AMD RadeonT HD 8650G + HD 8670M dual graphics on computer models equipped with an AMD A10-5750 processor AMD RadeonT HD 8550G + HD 8670M dual graphics on computer models equipped with an AMD A8-5550 processor AMD RadeonT HD 8450G + HD 8670M dual graphics on computer models equipped with an AMD A6-5350 processor Support for HD decode, DX11, and HDMI Support for PX5.5 AMD Start Now (AMD IOIC) 1.0 on computer models equipped with an AMD A10-5750, A8-5550, A6-5350, or A4-5150 processor AMD Start Now (AMD IOIC) 2.0 on computer models equipped with an AMD A6-5200 or A4-5000 processor 3 Category Graphics (continued) Panel Memory Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Internal graphics: Intel HD Graphics 4000 on computer models equipped with an Intel dual core processor Intel HD Graphics 4600 on computer models equipped with an Intel Pentium processor Switchable Discrete Graphics: Sun XT (64-bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (2-GB VRAM, 256-MB×16, DDR3, 1-GHz×4 pcs) Sun XT (64-bit), M2 package, 28 nm, 25 W, 4 pcs of dedicated video memory (1-GB VRAM, 128-MB×16, DDR3, 1-GHz×4 pcs) Support for HD decode, DX11, and HDMI Support for PX5.5 15.6-in, high-definition (HD), white light- emitting diode (WLED), BrightView (1366×768), wedge (5.5-mm), SVA, typical brightness 200 nits, 16:9 ultra wide aspect ratio 15.6-in, HD, light-emitting diode (LED), BrightView (1366×768), wedge (5.5mm), SVA, typical brightness 200 nits, 16:9 ultra wide aspect ratio Two customer-accessible/upgradable memory module slots Support for DDR3L (1600-MHz) dual channel Support for 8192-MB of system RAM in the following configurations: 8192-MB (8192-MB×1, 4096MB×2) 6144-MB (4096-MB+2048-MB) 4096-MB (4096-MB×1, 2048MB×2) 2048-MB (2048-MB×1) 4 Chapter 1 Product description Category Hard drive Optical drive Audio and video Ethernet Wireless Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Support for 6.35-cm (2.5-in) hard drives in 7.0-mm (.28-in) and 9.5-mm (.37-in) thickness Support for Serial ATA Support for Accelerometer hard drive protection Support for the following hard drives: 1-TB, 5400-rpm, 9.5-mm 750-GB, 5400-rpm, 9.5-mm 640-GB, 5400-rpm, 9.5-mm 500-GB, 5400-rpm, 9.5- and 7.0mm 320-GB, 5400-rpm, 9.5- and 7.0mm 9.5-mm tray load SATA Fixed (not modular) DVD+/-RW Double Layer SuperMulti Drive Dual speakers Single digital microphone HD Audio DTS sound+ Integrated HP TrueVision HD webcam (fixed [no tilt], activity LED, 1280×720 by 30 frames per second) Integrated 10/100 network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module Two WLAN antennas built into display assembly Support for the following WLAN formats: Mediatek MT7630E 802.11bgn WiFi Adapter and Mediatek Bluetooth 4.0 Adapter 5 Category Wireless (continued) External media cards Ports Keyboard/pointing devices Description Computer models equipped with an AMD processor Computer models equipped with an Intel processor Atheros AR9485 802.11b/g/n WiFi Adapter Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter Realtek RTL8188EE 802.11bgn WiFi Adapter Intel Centrino Wireless-N 2230 Combo Adapter HP 2-in-1 multiformat Digital Media Reader Slot with push-push technology. Reads data from and writes data to digital memory cards such as Secure Digital (SD). AC adapter, HP Smart Audio-in (mono microphone)/audioout (stereo headphone) combo jack HDMI v1.4 supporting up to 1920×1080 @ 60Hz RJ-45 (Ethernet) USB: two USB 3.0 ports, one USB 2.0 port VGA (Dsub 15 pin) supporting: 1920×1600 external resolution @ 60 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video VGA (Dsub 15 pin) supporting: 1920×2000 external resolution @ 60 Hz, 2048×1536 external resolution @ 75 Hz, hot plug and unplug and autodetection for correct output to wide-aspect vs. standard aspect video Full-size, island-style keyboard with numeric keypad in black or white finish Gesture support: MultiTouch gestures enabled, two-finger scrolling, and pinchzoom as default Taps enabled by default Support for Windows 8 modern trackpad 6 Chapter 1 Product description Category Power requirements Security Operating system Serviceability Description Support for the following AC adapters: 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 90-W HP Smart AC adapter (PFC, 4.5-mm) 65-W HP Smart AC adapter (non- PFC, EM, 4.5-mm) 65-W HP Smart AC adapter (non- PFC, 4.5-mm) Support for the following batteries 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Security cable lock Preinstalled: Windows 8 Professional Windows 8 Standard FreeDOS Ubuntu Linux End user replaceable parts: AC adapter Battery (system) Hard drive Memory modules (expansion and primary) Optical drive WLAN module Computer models equipped with an AMD processor Computer models equipped with an Intel processor 7 2 External component identification Finding your hardware and software information Locating hardware To find out what hardware is installed on your computer: 1. From the Start screen, type c, and then select Control Panel. 2. Select System and Security, and then in the System area, click Device Manager. A list reveals all the devices installed in your computer. Locating software To find out what software is installed on your computer, from the Start screen, right-click using the mouse or swipe from the top of the TouchPad to reveal the apps and then select the All apps icon. 8 Chapter 2 External component identification Display Item Component Description (1) Internal display switch Turns off the display and initiates Sleep if the display is closed while the power is on. NOTE: The internal display switch is not visible from the outside of the computer. (2) WLAN antennas (2)* Send and receive wireless signals to communicate with WLANs. (3) Webcam light On: The webcam is in use. (4) Webcam Records video and captures still photographs. To use the webcam, from the Start screen, type c, and then select CyberLink YouCam from the list of applications. (5) Internal microphone Records sound. *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. Display 9 Buttons and speakers Item (1) Component Power button (2) Speakers (2) 10 Chapter 2 External component identification Description When the computer is off, press the button to turn on the computer. When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press the button briefly to exit Sleep. When the computer is in Hibernation, press the button briefly to exit Hibernation. CAUTION: Pressing and holding down the power button will result in the loss of unsaved information. If the computer has stopped responding and Microsoft Windows shutdown procedures are ineffective, press and hold the power button down for at least 5 seconds to turn off the computer. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. To learn more about your power settings, see your power options. From the Start screen, type power, select Settings, and then select Power Options from the list of applications. Produce sound. Keys Item (1) (2) (3) (4) (5) Component esc key fn key Windows key Action keys num lk key (6) Integrated numeric keypad Description Reveals system information when pressed in combination with the fn key. Reveals system information when pressed in combination with the esc key. Returns you to the Start screen from an open app or the Windows desktop. NOTE: Pressing the Windows logo key again will return you to the previous screen. Execute frequently used system functions. Controls the function of the integrated numeric keypad. Press the key to alternate between the standard numeric function found on an external keypad (this function is turned on at the factory) and the navigational function (indicated by the directional arrows on the keys). NOTE: The keypad function that is active when the computer is turned off is reinstated when the computer is turned back on. Set at the factory to function like an external numeric keypad. To alternate between this numeric function and the navigational function (indicated by the directional arrows on the keys), press the num lock key. Keys 11 Lights Item (1) Component Power light (2) Mute light (3) Wireless light (4) Caps lock light 12 Chapter 2 External component identification Description White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Amber: Computer sound is off. Off: Computer sound is on. On: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on. NOTE: On some models, the wireless light is amber when all wireless devices are off. On: Caps lock is on, which switches the keys to all capital letters. TouchPad Item (1) (2) (3) Component TouchPad zone Left TouchPad button Right TouchPad button Description Moves the on-screen pointer and selects or activates items on the screen. NOTE: The TouchPad also supports edge-swipe gestures. Functions like the left button on an external mouse. Functions like the right button on an external mouse. TouchPad 13 Left side Item (1) (2) (3) (4) (5) (6) Component External monitor port Vent HDMI port USB 3.0 ports (2) Audio-out (headphone) jack/Audio-in (microphone) jack Media Card Reader Description Connects an external VGA monitor or projector. Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed HDMI device. Connect optional USB 3.0 devices and provide enhanced USB power performance. Connects optional powered stereo speakers, headphones, earbuds, a headset, or a television audio cable. Also connects an optional headset microphone. This jack does not support optional microphone-only devices. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide, from the Start screen, type support, select the HP Support Assistant app, select My computer, and then select User guides. NOTE: When a device is connected to the jack, the computer speakers are disabled. NOTE: Be sure that the device cable has a 4-conductor connector that supports both audio-out (headphone) and audio-in (microphone). Reads data from and writes data to digital memory cards such as Secure Digital (SD). 14 Chapter 2 External component identification Item (7) (8) Component Hard drive light Power light Description Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard drive. White: The computer is on. Blinking white: The computer is in the Sleep state, which is an energy-saving mode. The computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation. Hibernation is an energy-saving mode that uses the least amount of power. NOTE: For select models, the Intel Rapid Start Technology feature is enabled at the factory. Rapid Start Technology allows your computer to resume quickly from inactivity. Left side 15 Right side Item (1) (2) (3) (4) (5) (6) Component Optical drive Optical drive eject button Security cable slot USB 2.0 port RJ-45 (network) jack AC adapter light (7) Power connector Description Reads and writes to an optical disc. Releases the disc tray. Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. Connects an optional USB device. Connects a network cable. White: The AC adapter is connected and the battery is charged. Amber: The AC adapter is connected and the battery is charging. Off: The computer is using DC power. Connects an AC adapter. 16 Chapter 2 External component identification Bottom Item (1) (2) Component Battery bay Vents (5) (3) Battery release latch (4) Service cover Description Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Releases the battery from the battery bay. Provides access to the hard drive bay, the WLAN module slot, and the memory module slots. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through Help and Support. From the Start screen, type h, and then select Help and Support. Bottom 17 3 Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item (1) (2) Description Product name Serial number (s/n) 18 Chapter 3 Illustrated parts catalog Function This is the product name affixed to the front of the computer. This is an alphanumeric identifier that is unique to each product. Item (3) Description Part number/Product number (p/n) (4) Warranty period (5) Model description Function This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. This number describes the duration of the warranty period for the computer. This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Service tag 19 Computer major components 20 Chapter 3 Illustrated parts catalog Item (1) (2) Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page 28. Keyboard (includes keyboard cable): In black finish for use on all computer models in Belgium 719853-A41 In black finish for use on all computer models in Bulgaria 719853-261 In black finish for use on all computer models in Canada 719853-DB1 In black finish for use on all computer models in the Czech Republic and Slovakia 719853-FL1 In black finish for use on all computer models in Denmark, Finland, and Norway 719853-DH1 In black finish for use on all computer models in France 719853-051 In black finish for use on all computer models in Germany 719853-041 In black finish for use on all computer models in Greece 719853-151 In black finish for use on all computer models in Hungary 719853-211 In black finish for use on all computer models in Israel 719853-BB1 In black finish for use on all computer models in Italy 719853-061 In black finish for use on all computer models in Japan 719853-291 In black finish for use on all computer models in the Netherlands 719853-B31 In black finish for use only on computer models equipped with an Intel processor in Northwest Africa 719853-FP1 In black finish for use on all computer models in Portugal 719853-131 In black finish for use on all computer models in Romania 719853-271 In black finish for use on all computer models in Russia 719853-251 In black finish for use only on computer models equipped with an Intel processor in Saudi Arabia 719853-171 In black finish for use on all computer models in Slovenia 719853-BA1 In black finish for use on all computer models in South Korea 719853-AD1 In black finish for use on all computer models in Spain 719853-071 In black finish for use on all computer models in Switzerland 719853-BG1 In black finish for use on all computer models in Taiwan 719853-AB1 In black finish for use on all computer models in Thailand 719853-281 In black finish for use on all computer models in Turkey 719853-141 In black finish for use on all computer models in the United Kingdom and Singapore 719853-031 In black finish for use on all computer models in the United States 719853-001 In white finish for use on all computer models in Belgium 720597-A41 Computer major components 21 Item (3) Component In white finish for use on all computer models in Bulgaria In white finish for use on all computer models in Canada In white finish for use on all computer models in the Czech Republic and Slovakia In white finish for use on all computer models in Denmark, Finland, and Norway In white finish for use on all computer models in France In white finish for use on all computer models in Germany In white finish for use on all computer models in Greece In white finish for use on all computer models in Hungary In white finish for use on all computer models in Israel In white finish for use on all computer models in Italy In white finish for use on all computer models in Japan In white finish for use on all computer models in the Netherlands In white finish for use only on computer models equipped with an Intel processor in Northwest Africa In white finish for use on all computer models in Portugal In white finish for use on all computer models in Romania In white finish for use on all computer models in Russia In white finish for use only on computer models equipped with an Intel processor in Saudi Arabia In white finish for use on all computer models in Slovenia In white finish for use on all computer models in South Korea In white finish for use on all computer models in Spain In white finish for use on all computer models in Switzerland In white finish for use on all computer models in Taiwan In white finish for use on all computer models in Thailand In white finish for use on all computer models in Turkey In white finish for use on all computer models in the United Kingdom and Singapore In white finish for use on all computer models in the United States Top cover (includes TouchPad): In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish Spare part number 720597-261 720597-DB1 720597-FL1 720597-DH1 720597-051 720597-041 720597-151 720597-211 720597-BB1 720597-061 720597-291 720597-B31 720597-FP1 720597-131 720597-271 720597-251 720597-171 720597-BA1 720597-AD1 720597-071 720597-BG1 720597-AB1 720597-281 720597-141 720597-031 720597-001 719868-001 719867-001 719870-001 719869-001 22 Chapter 3 Illustrated parts catalog Item (4) (5) (6) Component Spare part number In sparkling black and silver finish 719871-001 Power button board (includes cable) 719843-001 TouchPad button board (includes TouchPad board cable and TouchPad button board cable) 720299-001 System board (includes replacement thermal material): For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 720692-501 For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system 720692-001 Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 722205-501 Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 722205-001 For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 720691-501 For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system 720691-001 Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 722204-501 Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system 722204-001 Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 731534-501 Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Linux operating system 731534-001 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system 713256-601 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system 713256-501 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system 713256-001 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 713255-001 Computer major components 23 Item Component Spare part number For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 713255-501 For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system 713255-001 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system 720459-601 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system 720459-501 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system 720459-001 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system 713258-601 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 713258-501 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system 713258-001 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 713257-001 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 713257-501 For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system 713257-001 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system 729844-601 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 729844-501 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system 729844-001 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 729843-601 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 729843-501 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Linux operating system 729843-001 24 Chapter 3 Illustrated parts catalog Item (7) (8) (9) Component Spare part number Thermal Material Kit (includes thermal replacement material) 719864-001 Fan (includes cable) 719860-001 Processor (includes replacement thermal material): AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0- 713548-001 MB L2 cache, DDR3, quad core, 35 W) AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0MB L2 cache, DDR3, quad core, 35 W) 713551-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0MB L2 cache, DDR3, dual core, 35 W) 713550-001 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0MB L2 cache, DDR3, dual core, 35 W) 713549-001 Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600MHz FSB, 6.0-MB L3 cache, 37 W) 723522-001 Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600MHz FSB, 6.0-MB L3 cache, 35 W) 701658-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600MHz FSB, 3.0-MB L3 cache, 35 W) 711903-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 713164-001 Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 700628-001 Thermal Material Kit (includes thermal replacement material) 719864-001 Heat sink (includes replacement thermal material): Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory 720690-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory 720689-001 For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with discrete memory 724885-001 For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with UMA memory 724884-001 For use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory 719862-001 For use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory 719861-001 PCH heat sink 719863-001 Thermal Material Kit (includes thermal replacement material) 719864-001 Computer major components 25 Item (10) (11) (12) (13) (14) (15) (16) (17) (18) (19) (20) Component Spare part number RTC battery (includes cable and double-sided tape) 637193-001 Optical drive connector cable 719846-001 Speakers (include left and right speakers and cables) 719865-001 Power connector cable 719859-001 RJ-45/USB board (includes cable) 719844-001 Battery: 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710417-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710416-001 Base enclosure (includes 4 rubber feet, battery lock latch, battery release latch, and RJ-45 cover) 719866-001 Rubber Kit (not illustrated, includes front and rear rubber feet and display bezel rubber screw covers) 719858-001 DVD±RW Double Layer SuperMulti Drive 719874-001 Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm for use on all computer models 676521-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor 634250-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor 644351-001 640-GB, 5400-rpm, 9.5-mm for use on all computer models 669300-001 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 644683-001 an AMD processor 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 683802-001 an Intel processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 622643-001 an AMD processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 645193-001 an Intel processor Hard Drive Hardware Kit (not illustrated, includes hard drive bracket and hard drive connector cable) 716179-001 Memory module (PC3L, 12800, 1600-MHz): 8-GB 693374-001 4-GB 691740-001 2-GB 691739-001 WLAN module: Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 710418-001 26 Chapter 3 Illustrated parts catalog Item (21) Component Spare part number Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use 690020-001 on all computer models Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 670290-001 Service cover 719872-001 Computer major components 27 Display assembly subcomponents Item (1) (2) (3) (4) (5) (6) (7) Component Display bezel 15.6-in, BrightView, HD, LED, SVA display panel Display hinges (includes left and right hinges and hinge brackets) Webcam/microphone module (includes double-sided adhesive) Antenna Kit (includes left and right wireless antenna cables and transceivers) Display panel cable (includes webcam/microphone module cable) Display enclosure: In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish In sparkling black and silver finish Spare part number 719847-001 719873-001 719857-001 719845-001 719856-001 719854-001 719849-001 719848-001 719851-001 719850-001 719852-001 28 Chapter 3 Illustrated parts catalog Mass storage devices Item (1) Component Spare part number Hard drive (does not include hard drive bracket or hard drive connector cable): 1-TB, 5400-rpm, 9.5-mm for use on all computer models 676521-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor 634250-001 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor 644351-001 640-GB, 5400-rpm, 9.5-mm for use on all computer models 669300-001 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 644683-001 an AMD processor 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 683802-001 an Intel processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 622643-001 an AMD processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with 645193-001 an Intel processor Hard Drive Hardware Kit, includes: 716179-001 Mass storage devices 29 Item (2a) (2b) (3) Component Hard drive connector cable Hard drive bracket DVD±RW Double Layer SuperMulti Drive Miscellaneous parts Component AC adapter: 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 90-W HP Smart AC adapter (PFC, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 65-W HP Smart AC adapter (non-PFC, 4.5-mm) Power cord (3-pin, black, 1.83-m): For use on all computer models in Australia For use on all computer models in Denmark For use on all computer models in Europe For use on all computer models in India For use on all computer models in Israel For use on all computer models in Italy For use only on computer models equipped with an Intel processor in Japan For use on all computer models in North America For use on all computer models in the People's Republic of China For use only on computer models equipped with an Intel processor in South Africa For use on all computer models in South Korea For use on all computer models in Switzerland For use on all computer models in Taiwan For use only on computer models equipped with an Intel processor in Thailand For use only on all computer models in the United Kingdom and Singapore Screw Kit Spare part number 719874-001 Spare part number 710414-001 710413-001 714657-001 710412-001 490371-111 490371-081 490371-021 490371-D61 490371-BB1 490371-061 490371-291 490371-001 490371-AA1 490371-AR1 490371-AD1 490371-111 490371-AB1 490371-201 490371-031 719855-001 30 Chapter 3 Illustrated parts catalog Sequential part number listing Spare part number Description 490371-001 Power cord for use on all computer models in North America(3-pin, black, 1.83-m) 490371-011 Power cord for use on all computer models in Australia (3-pin, black, 1.83-m) 490371-021 Power cord for use on all computer models in Europe (3-pin, black, 1.83-m) 490371-031 Power cord for use on all computer models in the United Kingdom and Singapore (3-pin, black, 1.83-m) 490371-061 Power cord for use on all computer models in Italy (3-pin, black, 1.83-m) 490371-081 Power cord for use on all computer models in Denmark (3-pin, black, 1.83-m) 490371-111 Power cord for use on all computer models in Switzerland (3-pin, black, 1.83-m) 490371-201 Power cord for use only on computer models equipped with an Intel processor in Thailand (3-pin, black, 1.83-m) 490371-291 Power cord for use only on computer models equipped with an Intel processor in Japan (3-pin, black, 1.83-m) 490371-AA1 Power cord for use on all computer models in the People's Republic of China (3-pin, black, 1.83-m) 490371-AB1 Power cord for use on all computer models in Taiwan (3-pin, black, 1.83-m) 490371-AD1 Power cord for use on all computer models in South Korea (3-pin, black, 1.83-m) 490371-AR1 Power cord for use only on computer models equipped with an Intel processor in South Africa (3pin, black, 1.83-m) 490371-BB1 Power cord for use on all computer models in Israel (3-pin, black, 1.83-m) 490371-D61 Power cord for use on all computer models in India (3-pin, black, 1.83-m) 622643-001 320-GB, 5400-rpm, SATA, 9.5-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 634250-001 750-GB, 5400-rpm, SATA, 9.5-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 637193-001 RTC battery (includes cable and double-sided tape) 644351-001 750-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 644683-001 500-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an AMD processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. Sequential part number listing 31 Spare part number Description 645193-001 320-GB, 5400-rpm, SATA, 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 669300-001 640-GB, 5400-rpm, SATA, 9.5-mm hard drive for use on all computer models (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 670290-001 Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 675794-001 Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 676521-001 1-TB, 5400-rpm, SATA, 9.5-mm hard drive (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 683802-001 500-GB, 5400-rpm, SATA, 9.5- and 7.0-mm hard drive for use only on computer models equipped with an Intel processor (does not include hard drive bracket or hard drive connector cable) NOTE: The hard drive bracket and screws are included in the Hard Drive Hardware Kit, spare part number 716179-001. 690020-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 691739-001 2-GB memory module (PC3L, 12800, 1600-MHz) 691740-001 4-GB memory module (PC3L, 12800, 1600-MHz) 693374-001 8-GB memory module (PC3L, 12800, 1600-MHz) 700628-001 Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W; includes replacement thermal material) 701658-001 Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600-MHz FSB, 6.0MB L3 cache, 35 W; includes replacement thermal material) 709848-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 710412-001 65-W HP Smart AC adapter (non-PFC, 4.5-mm) 710413-001 90-W HP Smart AC adapter (PFC, 4.5-mm) 710414-001 90-W HP Smart AC adapter (PFC, EM, 4.5-mm) 710416-001 6-cell, 47-Wh, 2.20-Ah, Li-ion battery 710417-001 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 710418-001 Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only on computer models equipped with an AMD processor 711903-001 Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 32 Chapter 3 Illustrated parts catalog Spare part number Description 713163-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W; includes replacement thermal material) 713164-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W; includes replacement thermal material) 713255-001 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material) 713255-501 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material) 713255-601 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material) 713256-001 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system (includes replacement thermal material) 713256-501 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows Standard operating system (includes replacement thermal material) 713256-601 System board for use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows Professional operating system (includes replacement thermal material) 713257-001 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system (includes replacement thermal material) 713257-501 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows Standard operating system (includes replacement thermal material) 713256-601 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows Professional operating system (includes replacement thermal material) 713258-001 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes replacement thermal material) 713258-501 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows Standard operating system (includes replacement thermal material) 713258-601 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows Professional operating system (includes replacement thermal material) 713548-001 AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material) 713549-001 AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) Sequential part number listing 33 Spare part number Description 713550-001 AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, DDR3, dual core, 35 W; includes replacement thermal material) 713551-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W; includes replacement thermal material) 714657-001 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 716179-001 Hard Drive Hardware Kit 719843-001 Power button board (includes cable) 719844-001 RJ-45/USB board (includes cable) 719845-001 Webcam/microphone module (includes double-sided adhesive) 719846-001 Optical drive connector cable 719847-001 Display bezel 719848-001 Display enclosure in pearl white finish 719849-001 Display enclosure in flyer red finish 719850-001 Display enclosure in revolutionary blue finish 719851-001 Display enclosure in regal purple finish 719852-001 Display enclosure in sparkling black and silver finish 719853-001 Keyboard with backlight in black finish for use on all computer models in the United States (includes backlight cable and keyboard cable) 719853-031 Keyboard with backlight in black finish for use on all computer models in the United Kingdom and Singapore (includes backlight cable and keyboard cable) 719853-041 Keyboard with backlight in black finish for use on all computer models in France (includes backlight cable and keyboard cable) 719853-051 Keyboard with backlight in black finish for use on all computer models in Germany (includes backlight cable and keyboard cable) 719853-061 Keyboard with backlight in black finish for use on all computer models in Italy (includes backlight cable and keyboard cable) 719853-071 Keyboard with backlight in black finish for use on all computer models in Spain (includes backlight cable and keyboard cable) 719853-131 Keyboard with backlight in black finish for use on all computer models in Portugal (includes backlight cable and keyboard cable) 719853-141 Keyboard with backlight in black finish for use on all computer models in Turkey (includes backlight cable and keyboard cable) 719853-151 Keyboard with backlight in black finish for use on all computer models in Greece (includes backlight cable and keyboard cable) 719853-171 Keyboard with backlight in black finish for use on all computer models in Saudi Arabia (includes backlight cable and keyboard cable) 719853-211 Keyboard with backlight in black finish for use on all computer models in Hungary (includes backlight cable and keyboard cable) 34 Chapter 3 Illustrated parts catalog Spare part number Description 719853-251 Keyboard with backlight in black finish for use on all computer models in Russia (includes backlight cable and keyboard cable) 719853-261 Keyboard with backlight in black finish for use on all computer models in Bulgaria (includes backlight cable and keyboard cable) 719853-271 Keyboard with backlight in black finish for use on all computer models in Romania (includes backlight cable and keyboard cable) 719853-281 Keyboard with backlight in black finish for use on all computer models in Thailand (includes backlight cable and keyboard cable) 719853-291 Keyboard with backlight in black finish for use on all computer models in Japan (includes backlight cable and keyboard cable) 719853-A41 Keyboard with backlight in black finish for use on all computer models in Belgium (includes backlight cable and keyboard cable) 719853-AB1 Keyboard with backlight in black finish for use on all computer models in Taiwan (includes backlight cable and keyboard cable) 719853-AD1 Keyboard with backlight in black finish for use on all computer models in South Korea (includes backlight cable and keyboard cable) 719853-B31 Keyboard with backlight in black finish for use on all computer models in the Netherlands (includes backlight cable and keyboard cable) 719853-BA1 Keyboard with backlight in black finish for use on all computer models in Slovenia (includes backlight cable and keyboard cable) 719853-BB1 Keyboard with backlight in black finish for use on all computer models in Israel (includes backlight cable and keyboard cable) 719853-BG1 Keyboard with backlight in black finish for use on all computer models in Switzerland (includes backlight cable and keyboard cable) 719853-DB1 Keyboard with backlight in black finish for use on all computer models in Canada (includes backlight cable and keyboard cable) 719853-DH1 Keyboard with backlight in black finish for use on all computer models in Denmark, Finland, and Norway (includes backlight cable and keyboard cable) 719853-FL1 Keyboard with backlight in black finish for use on all computer models in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 719853-FP1 Keyboard with backlight in black finish for use only on computer models equipped with an Intel processor in Northwest Africa (includes backlight cable and keyboard cable) 719854-001 Display panel cable (includes webcam/microphone module cable) 719855-001 Screw Kit 719856-001 Wireless Antenna Kit (includes left and right wireless antenna cables and transceivers) 719857-001 Display hinges (includes left and right hinges and hinge brackets) 719858-001 Rubber Kit 719859-001 Power connector cable 719860-001 Fan (includes cable) Sequential part number listing 35 Spare part number Description 719861-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory (includes thermal replacement material) 719862-001 Heat sink for use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory (includes thermal replacement material) 719863-001 PCH heat sink (includes thermal replacement material) 719864-001 Thermal Material Kit (includes thermal replacement material) 719865-001 Speaker Kit (includes left and right speakers and cables) 719866-001 Base enclosure 719867-001 Top cover in pearl white finish (includes TouchPad) 719868-001 Top cover in flyer red finish (includes TouchPad) 719869-001 Top cover in revolutionary blue finish (includes TouchPad) 719870-001 Top cover in regal purple finish (includes TouchPad) 719871-001 Top cover in sparkling black and silver finish (includes TouchPad) 719872-001 Service cover 719873-001 15.6-in, BrightView, HD, LED, SVA display panel 719874-001 DVD±RW Double Layer SuperMulti Drive 720299-001 TouchPad button board (includes TouchPad board cable and TouchPad button board cable) 720459-001 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system (includes replacement thermal material) 720459-501 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system (includes replacement thermal material) 720459-601 System board for use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system (includes replacement thermal material) 720597-001 Keyboard with backlight in white finish for use on all computer models in the United States (includes backlight cable and keyboard cable) 720597-031 Keyboard with backlight in white finish for use on all computer models in the United Kingdom and Singapore (includes backlight cable and keyboard cable) 720597-041 Keyboard with backlight in white finish for use on all computer models in France (includes backlight cable and keyboard cable) 720597-051 Keyboard with backlight in white finish for use on all computer models in Germany (includes backlight cable and keyboard cable) 720597-061 Keyboard with backlight in white finish for use on all computer models in Italy (includes backlight cable and keyboard cable) 720597-071 Keyboard with backlight in white finish for use on all computer models in Spain (includes backlight cable and keyboard cable) 36 Chapter 3 Illustrated parts catalog Spare part number Description 720597-131 Keyboard with backlight in white finish for use on all computer models in Portugal (includes backlight cable and keyboard cable) 720597-141 Keyboard with backlight in white finish for use on all computer models in Turkey (includes backlight cable and keyboard cable) 720597-151 Keyboard with backlight in white finish for use on all computer models in Greece (includes backlight cable and keyboard cable) 720597-171 Keyboard with backlight in white finish for use on all computer models in Saudi Arabia (includes backlight cable and keyboard cable) 720597-211 Keyboard with backlight in white finish for use on all computer models in Hungary (includes backlight cable and keyboard cable) 720597-251 Keyboard with backlight in white finish for use on all computer models in Russia (includes backlight cable and keyboard cable) 720597-261 Keyboard with backlight in white finish for use on all computer models in Bulgaria (includes backlight cable and keyboard cable) 720597-271 Keyboard with backlight in white finish for use on all computer models in Romania (includes backlight cable and keyboard cable) 720597-281 Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Thailand (includes backlight cable and keyboard cable) 720597-A41 Keyboard with backlight in white finish for use on all computer models in Belgium (includes backlight cable and keyboard cable) 720597-AB1 Keyboard with backlight in white finish for use on all computer models in Taiwan (includes backlight cable and keyboard cable) 720597-AD1 Keyboard with backlight in white finish for use on all computer models in South Korea (includes backlight cable and keyboard cable) 720597-B31 Keyboard with backlight in white finish for use on all computer models in the Netherlands (includes backlight cable and keyboard cable) 720597-BA1 Keyboard with backlight in white finish for use on all computer models in Slovenia (includes backlight cable and keyboard cable) 720597-BB1 Keyboard with backlight in white finish for use on all computer models in Israel (includes backlight cable and keyboard cable) 720597-BG1 Keyboard with backlight in white finish for use on all computer models in Switzerland (includes backlight cable and keyboard cable) 720597-DB1 Keyboard with backlight in white finish for use on all computer models in Canada (includes backlight cable and keyboard cable) 720597-DH1 Keyboard with backlight in white finish for use on all computer models in Denmark, Finland, and Norway (includes backlight cable and keyboard cable) 720597-FL1 Keyboard with backlight in white finish for use on all computer models in the Czech Republic and Slovakia (includes backlight cable and keyboard cable) 720597-FP1 Keyboard with backlight in white finish for use only on computer models equipped with an Intel processor in Northwest Africa (includes backlight cable and keyboard cable) Sequential part number listing 37 Spare part number Description 720689-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory (includes thermal replacement material) 720690-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory (includes thermal replacement material) 720691-001 System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material) 720691-501 System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) 720692-001 System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 720692-501 System board for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 722204-001 System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 722204-501 System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 722205-001 System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 722205-501 System board equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 723522-001 Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0MB L3 cache, 37 W; includes replacement thermal material) 724884-001 Heat sink for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W) and a graphics subsystem with UMA memory (includes thermal replacement material) 724885-001 Heat sink for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W) and a graphics subsystem with discrete memory (includes thermal replacement material) 729843-001 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material) 729843-501 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) 729843-601 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system (includes thermal replacement material) 38 Chapter 3 Illustrated parts catalog Spare part number Description 729844-001 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 729844-501 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 729844-601 System board equipped with an Intel Dual Core i3-3110M 2.30-GHz processor (1333-MHz FSB, 3.0-MB L3 cache, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system (includes thermal replacement material) 726633-001 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with UMA memory, and the Linux operating system (includes thermal replacement material) 726633-501 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) 726634-001 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system (includes thermal replacement material) 726634-501 System board for use only on computer models equipped with an AMD A6-5200 2.00-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system (includes thermal replacement material) 731534-001 System board equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with a UMA memory, and the Linux operating system (includes thermal replacement material) 731534-501 System board equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with a UMA memory, and the Windows 8 Standard operating system (includes thermal replacement material) Sequential part number listing 39 4 Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screw driver Magnetic screw driver Phillips P0 and P1 screw drivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions. 40 Chapter 4 Removal and replacement procedures preliminary requirements Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily. Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least one inch of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE." Service considerations 41 Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred. An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life expectancy. CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section. Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible. If you remove a component, place it in an electrostatic-safe container. The following table shows how humidity affects the electrostatic voltage levels generated by different activities. CAUTION: A product can be degraded by as little as 700 V. Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box Typical electrostatic voltage levels Relative humidity 10% 40% 35,000 V 15,000 V 12,000 V 5,000 V 6,000 V 800 V 2,000 V 700 V 11,500 V 4,000 V 14,500 V 5,000 V 26,500 V 20,000 V 21,000 V 11,000 V 55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V 42 Chapter 4 Removal and replacement procedures preliminary requirements Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges. Workstation guidelines Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment. Grounding guidelines 43 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap. When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive must be worn in contact with the skin. The following grounding equipment is recommended to prevent electrostatic damage: Antistatic tape Antistatic smocks, aprons, and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance Static-dissipative tables or floor mats with hard ties to the ground Field service kits Static awareness labels Material-handling packages Nonconductive plastic bags, tubes, or boxes Metal tote boxes Electrostatic voltage levels and protective materials The following table lists the shielding protection provided by antistatic bags and floor mats. Material Antistatic plastics Carbon-loaded plastic Metallized laminate Use Bags Floor mats Floor mats Voltage protection level 1,500 V 7,500 V 5,000 V 44 Chapter 4 Removal and replacement procedures preliminary requirements 5 Removal and replacement procedures for Customer SelfRepair parts NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location. Component replacement procedures NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag on page 16 for details. This chapter provides removal and replacement procedures for Customer Self-Repair parts. There are as many as 9 screws that must be removed, replaced, and/or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement. Component replacement procedures 45 Battery Description 6-cell, 62-Wh, 2.80-Ah, Li-ion battery 6-cell, 47-Wh, 2.20-Ah, Li-ion battery Spare part number 710417-001 710416-001 Before removing the battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. Remove the battery: WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a user-replaceable battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before removing the battery. 1. Turn the computer upside down on a flat surface. 2. Slide the battery release latch (1) to release the battery. NOTE: The battery release latch automatically returns to its original position. 3. Pivot the battery (2) upward. 4. Remove the battery (3) from the computer. Reverse this procedure to install the battery. 46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Optical drive NOTE: This section applies only to computer models equipped with an Intel processor. Description DVD+/-RW Double Layer SuperMulti Drive Spare part number 720671-001 Before removing the optical drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). Remove the optical drive: 1. Loosen the Phillips PM3.0×10.0 captive screw (1) that secures the service cover to the computer. 2. Slide the service cover (2) forward until it disengages from the computer. 3. Remove the service cover (3). The service cover is available using spare part number 719872-001. 4. Position the computer with the left side toward you. 5. Remove the Phillips PM2.5×3.5 screw (1) that secures the optical drive to the computer. 6. Insert a flat-bladed screwdriver or similar tool into the optical drive tab access (2) and press the tab to the left to release the optical drive from the computer. Component replacement procedures 47 7. Remove the optical drive (3). Reverse this procedure to install the optical drive. 48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket, hard drive connector cable, and screws. These components are included in the Hard Drive Hardware Kit, spare part number 716179-001. Description 1-TB, 5400-rpm, 9.5-mm for use on all computer models 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an AMD processor 750-GB, 5400-rpm, 9.5-mm for use only on computer models equipped with an Intel processor 640-GB, 5400-rpm, 9.5-mm for use on all computer models 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an AMD processor 500-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an Intel processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an AMD processor 320-GB, 5400-rpm, 9.5- and 7.0-mm for use only on computer models equipped with an Intel processor Spare part number 676521-001 634250-001 644351-001 669300-001 644683-001 683802-001 622643-001 645193-001 Before removing the hard drive, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). Remove the hard drive: 1. Remove the two Phillips PM2.5×5.75 screws (1) that secure the hard drive to the computer. Component replacement procedures 49 2. Disconnect the hard drive connector cable (2) from the system board. 3. Lift up on the hard drive tab (1) to release the hard drive from the hard drive bay. 4. Remove the hard drive (2). 5. If it is necessary to disassemble the hard drive, perform the following steps: a. Position the hard drive with the connector toward you. b. Disconnect the hard drive connector cable (1) from the hard drive. c. Remove the four Phillips PM2.5×3.25 screws (2) that secure the hard drive bracket to the hard drive. d. Remove the hard drive bracket (3) from the hard drive. The hard drive bracket, hard drive connector cable, and screws are available in the Hard Drive Hardware Kit, spare part number 716179-001. 50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Reverse this procedure to install the hard drive. WLAN module Description Spare part number Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter for use only 710418-001 on computer models equipped with an AMD processor Atheros AR9485 802.11b/g/n WiFi Adapter for use on all computer models 675794-001 Ralink RT3290LE 802.11b/g/n 1×1 WiFi and Bluetooth 4.0 Combo Adapter for use on all computer models 690020-001 Realtek RTL8188EE 802.11bgn Wi-Fi Adapter for use on all computer models 709848-001 Intel Centrino Wireless-N 2230 Combo Adapter for use only on computer models equipped with an Intel processor 670290-001 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore device functionality, and then contact technical support. Before removing the WLAN module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). Component replacement procedures 51 Remove the WLAN module: 1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". 2. Remove the Phillips PM2.5×3.25 screw (2) that secures the WLAN module to the system board. (The WLAN module tilts up.) 3. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. 52 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts Memory module Description 8-GB (PC3L, 12800, 1600-MHz) 4-GB (PC3L, 12800, 1600-MHz) 2-GB (PC3L, 12800, 1600-MHz) Spare part number 693374-001 691740-001 691739-001 Update BIOS before adding memory modules Before adding new memory, make sure you update the computer to the latest BIOS. CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. To update BIOS: 1. Navigate to www.hp.com. 2. Click Support & Drivers > click Drivers & Software. 3. In the Enter a product name/number box, type the computer model information, and then click Search. 4. Click the link for the computer model. 5. Select the operating system, and then click Next. 6. Under Step 2: Select a Download, click the BIOS link. 7. Click the link for the most recent BIOS. 8. Click the Download button, and then follow the on-screen instructions. Before removing a memory module, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). Remove the memory module: 1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The memory module tilts up.) Component replacement procedures 53 2. Remove the memory module (2) by pulling the module away from the slot at an angle. Reverse this procedure to install a memory module. 54 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts 6 Removal and replacement procedures for Authorized Service Provider parts CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures This chapter provides removal and replacement procedures for Authorized Service Provider only parts. There are as many as 55 screws that must be removed, replaced, and/or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement. Component replacement procedures 55 Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. For use in country/region Keyboard in black finish: For use on all computer models in Belgium 719853-A41 For use on all computer models in Bulgaria For use on all computer models in Canada For use on all computer models in the Czech Republic and Slovakia 719853-261 719853-DB1 719853-FL1 For use on all computer models in Denmark, Finland, and Norway 719853-DH1 For use on all computer models in France 719853-051 For use on all computer models in Germany 719853-041 For use on all computer models in Greece 719853-151 For use on all computer models in Hungary For use on all computer models in Israel 719853-211 719853-BB1 For use on all computer models in Italy 719853-061 For use on all computer models in Japan 719853-291 For use on all computer models in the Netherlands Keyboard in white finish: 719853-B31 For use on all computer models in Belgium 720597-A41 For use on all computer models in Bulgaria 720597-261 Spare part number For use only on computer models 719853-FP1 equipped with an Intel processor in Northwest Africa For use on all computer models 719853-131 in Portugal For use on all computer models 719853-271 in Romania For use on all computer models 719853-251 in Russia For use only on computer models 719853-171 equipped with an Intel processor in Saudi Arabia For use on all computer models 719853-BA1 in Slovenia For use on all computer models 719853-AD1 in South Korea For use on all computer models 719853-071 in Spain For use on all computer models 719853-BG1 in Switzerland For use on all computer models 719853-AB1 in Taiwan For use on all computer models 719853-281 in Thailand For use on all computer models 719853-141 in Turkey For use on all computer models in the United Kingdom and Singapore 719853-031 For use on all computer models 719853-001 in the United States For use only on computer models 720597-FP1 equipped with an Intel processor in Northwest Africa For use on all computer models 720597-131 in Portugal For use on all computer models 720597-271 in Romania 56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts For use in country/region For use on all computer models in Canada For use on all computer models in the Czech Republic and Slovakia 720597-DB1 720597-FL1 For use on all computer models in Denmark, Finland, and Norway 720597-DH1 For use on all computer models in France 720597-051 For use on all computer models in Germany 720597-041 For use on all computer models in Greece 720597-151 For use on all computer models in Hungary For use on all computer models in Israel 720597-211 720597-BB1 For use on all computer models in Italy 720597-061 For use on all computer models in Japan 720597-291 For use on all computer models in the Netherlands 720597-B31 Spare part number For use on all computer models 720597-251 in Russia For use only on computer models 720597-171 equipped with an Intel processor in Saudi Arabia For use on all computer models 720597-BA1 in Slovenia For use on all computer models 720597-AD1 in South Korea For use on all computer models 720597-071 in Spain For use on all computer models 720597-BG1 in Switzerland For use on all computer models 720597-AB1 in Taiwan For use on all computer models 720597-281 in Thailand For use on all computer models 720597-141 in Turkey For use on all computer models in the United Kingdom and Singapore 720597-031 For use on all computer models 720597-001 in the United States Before removing the keyboard, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46). 5. Remove the service cover (see Optical drive on page 47). 6. Remove the WLAN module (see WLAN module on page 51). Component replacement procedures 57 Remove the keyboard: 1. Remove the two Phillips PM2.5×7.0 screws that secure the keyboard to the computer. 2. Partially open the computer. 3. Rest and secure the computer on its left side. 4. Insert a thin tool into the keyboard release hole, and then press on the back of the keyboard until the keyboard disengages from the computer. 5. Turn the computer right-side up, with the front toward you. 6. Open the computer as far as it will open. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7. Lift the rear edge of the keyboard until it rests at an angle. 8. Swing the rear edge of the keyboard (1) up and forward until it rests upside down on the palm rest. 9. Release the zero insertion force (ZIF) connector (2) to which the keyboard ribbon cable is attached, and then disconnect the keyboard ribbon cable (3) from the system board. 10. Remove the keyboard (4). Reverse this procedure to install the keyboard. Component replacement procedures 59 Top cover NOTE: The top cover spare part kit includes a TouchPad. Description In flying red finish In pearl white finish In regal purple finish In revolutionary blue finish In sparkling black and silver finish Spare part number 719868-001 719867-001 719870-001 719869-001 719871-001 Before removing the top cover, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) NOTE: When replacing the top cover, be sure to remove the following components from the defective top cover and install them on the replacement top cover: Power button board (see Power button board on page 63) TouchPad button board (see TouchPad button board on page 64) Remove the top cover: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Remove the ten Phillips PM2.5×7.0 screws that secure the top cover to the computer. 4. Remove the three Phillips PM2.0×2.5 screws (1) and the two Phillips PM2.5×3.5 screws (2) that secure the top cover to the computer. 5. Turn the computer right side up with the front toward you. 6. Open the computer. Component replacement procedures 61 7. Release the ZIF connector (1) to which the power button board ribbon cable is attached, and then disconnect the power button board ribbon cable from the system board. 8. Release the ZIF connector (2) to which the TouchPad button board ribbon cable is attached, and then disconnect the TouchPad button board ribbon cable from the system board. 9. Remove the five Phillips PM2.5×7.0 screws that secure the top cover to the computer. 10. Lift the rear edge of the top cover (1) and swing it up and forward until the left and right sides detach from the computer. 11. Remove the top cover (2). Reverse this procedure to install the top cover. 62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power button board Description Power button board (includes cable) Spare part number 719843-001 Before removing the power button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 60) Remove the power button board: 1. Turn the top cover upside down, with the front toward you. 2. Remove the Phillips PM2.5×3.0 screw (1) that secures the power button board to the top cover. 3. Release the clips (2) that secure the power button board to the top cover. 4. Remove the power button board (3) and cable Component replacement procedures 63 Reverse this procedure to install the power button board. TouchPad button board Description TouchPad button board (includes TouchPad button board cable and TouchPad cable) Spare part number 720299-001 Before removing the TouchPad button board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. Keyboard (see Keyboard on page 56) d. Top cover (see Top cover on page 60) Remove the TouchPad button board: 1. Turn the top cover upside down with the front toward you. 2. Release the ZIF connector (1) to which the TouchPad board ribbon cable is attached, and then disconnect the TouchPad board ribbon cable from the TouchPad board. 3. Release the two clips (2) that secure the TouchPad button board to the top cover. 4. Remove the TouchPad button board (3). Reverse this procedure to install the TouchPad button board. 64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Display assembly subcomponents NOTE: The display assembly is spared only at the subcomponent level. For more display assembly spare part information, see the individual removal subsections. To remove the display assembly and access the display assembly subcomponents, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) Remove the display assembly: 1. Disconnect the display panel cable (1) from the system board. 2. Release the display panel cable from the clips built into the base enclosure (2). 3. Release the wireless antenna cables from the clips built into the base enclosure (3). Component replacement procedures 65 4. Remove the four Phillips PM2.5×7.0 screws (1) that secure the display assembly to the base enclosure. 5. Remove the display assembly (2) from the computer. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 6. If it is necessary to replace the display bezel or any of the display assembly subcomponents: a. Remove the two screw covers (1) and the four Phillips PM2.5×5.5 screws (2) that secure the display bezel to the display assembly. The screw covers are available in the Rubber Kit, spare part number 719858-001. b. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. Component replacement procedures 67 c. Remove the display bezel (4). The display bezel is available using spare part number 719847-001. 7. If it is necessary to replace the webcam/microphone module: CAUTION: Handle the webcam/microphone module with caution. This module has a thin profile and is susceptible to damage when not handled carefully. a. Detach the webcam/microphone module (1) from the display enclosure. (The webcam/ microphone module is attached to the display enclosure with double-sided adhesive.) 68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts b. Disconnect the webcam/microphone module cable (1) from the webcam/ microphone module. c. Remove the webcam/microphone module. The webcam/microphone module is available using spare part number 719845-001. Component replacement procedures 69 8. If it is necessary to replace the display panel: a. Remove the six Phillips PM2.5×4.5 screws that secure the display panel to the display enclosure. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel. b. Lift the top edge of the display panel (1) and swing it up and forward until it rests upside down in front of the display enclosure. c. Release the adhesive strip (2) that secures the display panel cable connector (3) to the display panel. 70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts d. Disconnect the display panel cable (4) from the display panel. e. Remove the display panel. The display panel is available using spare part number 719873-001. 9. If it is necessary to replace the display hinges: a. Remove the four Phillips PM2.0×3.0 screws (1) that secure the display hinges to the display panel. b. Remove the display hinges (2). The display hinges are available using spare part number 719857-001 and include the left and right hinges and hinge brackets. Component replacement procedures 71 10. If it is necessary to replace the display panel cable: a. Release the webcam/microphone module cable from the adhesive (1) attached to the display enclosure. b. Release the display panel cable from the clips (2) and routing channel built into the display enclosure. c. Remove the display panel cable (3). The display panel cable is available using spare part number 719854-001 and includes the webcam/microphone module cable. 11. If it is necessary to replace the wireless antenna: a. Detach the wireless antenna transceivers (1) from the display enclosure. (The wireless antenna transceivers are attached to the display enclosure with double-sided adhesive.) b. Release the wireless antenna cables from the clips (2) and routing channel built into the left, right, and bottom edges of the display enclosure. 72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts c. Remove the wireless antenna (3). The wireless antenna are available using spare part number 719856-001. Reverse this procedure to reassemble and install the display assembly. System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor, a graphics subsystem with UMA memory, and the Linux operating system Spare part number 720692-501 720692-001 722205-501 722205-001 720691-501 720691-001 Component replacement procedures 73 Description Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system Equipped with an AMD A6-5200 2.00-GHz processor (2.00-MB L2 cache, 1600-MHz FSB, DDR3L, quad core, 25 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system Equipped with an AMD A4-5000 1.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, DDR3L, quad core, 15 W), a graphics subsystem with UMA memory, and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM86 chipset, a graphics subsystem with UMA memory, and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 2-GB of discrete memory, and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with 1-GB of discrete memory, and the Linux operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Professional operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Windows 8 Standard operating system For use only on computer models equipped with the Intel HM76 chipset, a graphics subsystem with UMA memory, and the Linux operating system Spare part number 722204-501 722204-001 731534-501 731534-001 713256-601 713256-501 713256-001 713255-001 713255-501 713255-001 720459-601 720459-501 720459-001 713258-601 713258-501 713258-001 713257-001 713257-501 713257-001 74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Description Spare part number Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Professional operating system 729844-601 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Windows 8 Standard operating system 729844-501 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz 729844-001 FSB, 35 W), a graphics subsystem with 1-GB of discrete memory, and the Linux operating system Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Professional operating system 729843-601 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Windows 8 Standard operating system 729843-501 Equipped with an Intel Dual Core i3-3110M 2.40-GHz processor (3.0-MB L3 cache, 1600-MHz FSB, 35 W), a graphics subsystem with UMA memory, and the Linux operating system 729843-001 Before removing the system board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) NOTE: When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: Memory module (see Memory module on page 53) RTC battery (see RTC battery on page 88) Fan (see Fan on page 78) Heat sink (see Heat sink on page 79) Processor (see Processor on page 84) Component replacement procedures 75 Remove the system board: 1. Close the computer. 2. Turn the computer upside down with the front toward you. 3. Disconnect the optical drive connector cable from the system board. 4. Turn the computer right side up with the front toward you. 5. Open the computer. 6. Disconnect the following cables from the system board: (1) Display panel cable (2) Speaker cable (3) RJ-45/USB board ribbon cable (4) Power connector cable 76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7. Remove the two Phillips PM2.5×7.0 screws (5) that secure the system board to the base enclosure. 8. Lift the right side of the system board (1) until it rests at an angle. 9. Remove the system board (2) by sliding it up and to the right an angle. Reverse this procedure to install the system board. Component replacement procedures 77 Fan Description Fan (includes cable) Spare part number 719860-001 Before removing the fan, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the fan: 1. Turn the system board upside down with the front toward you. 2. Disconnect the fan cable (1) from the system board. 3. Remove the Phillips PM2.0×5.0 screw (2) that secures the fan to the system board. 78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 4. Remove the fan (3). Reverse this procedure to install the fan. Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with discrete memory 720690-001 Heat sink for use only on computer models equipped with an AMD A10, A8, A6-5350, or A4 processor and a graphics subsystem with UMA memory 720689-001 For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with 724885-001 discrete memory For use only on computer models equipped with an AMD A6-5200 and a graphics subsystem with 724884-001 UMA memory For use only on computer models equipped with Intel processor and a graphics subsystem with discrete memory 719862-001 For use only on computer models equipped with Intel processor and a graphics subsystem with UMA memory 719861-001 Component replacement procedures 79 Before removing the heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) g. Fan (see Fan on page 78) Remove the heat sink: 1. Turn the system board upside down, with the front toward you. NOTE: Steps 2 and 3 apply to computer models equipped with a graphics subsystem with discrete memory. 2. Following the 1 through 7 sequence stamped into the heat sink, loosen the seven captive Phillips screws (1) that secure the heat sink to the system board. 80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: Steps 4 and 5 apply to computer models equipped with a graphics subsystem with UMA memory. 4. Following the 1 through 4 sequence stamped into the heat sink, loosen the four captive Phillips screws (1) that secure the heat sink to the system board. Component replacement procedures 81 5. Remove the heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the heat sink and the system board components, it may be necessary to move the heat sink from side to side to detach it. NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink, processor, and system board spare part kits. Thermal paste is used on the processor (1) and the heat sink section (2) that services it Thermal paste is used on the VGA chip (3) and the heat sink section (4) that services it 82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Reverse this procedure to install the heat sink. Component replacement procedures 83 Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description Spare part number AMD A10-5750M 2.50-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 4.0-MB L2 cache, DDR3, quad core, 35 W) 713548-001 AMD A8-5550M 2.10-GHz processor (turbo up to 3.10-GHz; 1600-MHz FSB, 4.0-MB L2 cache, 713551-001 DDR3, quad core, 35 W) AMD A6-5350M 2.90-GHz processor (turbo up to 3.50-GHz; 1600-MHz FSB, 1.0-MB L2 cache, 713550-001 DDR3, dual core, 35 W) AMD A4-5150M 2.70-GHz processor (turbo up to 3.30-GHz; 1600-MHz FSB, 1.0-MB L2 cache, 713549-001 DDR3, dual core, 35 W) Intel Quad Core i7-4702MQ 2.20-GHz processor (SC turbo up to 2.90-GHz; 1600-MHz FSB, 6.0-MB L3 cache, 37 W) 723522-001 Intel Quad Core i7-3632QM 2.20-GHz processor (SC turbo up to 3.2-GHz; 1600-MHz FSB, 6.0- 701658-001 MB L3 cache, 35 W) Intel Dual Core i5-3230M 2.60-GHz processor (SC turbo up to 3.20-GHz; 1600-MHz FSB, 3.0MB L3 cache, 35 W) 711903-001 Intel Dual Core i3-3130M 2.60-GHz processor (1600-MHz FSB, 3.0-MB L3 cache, 35 W) 713163-001 Intel Pentium 2030M 2.50-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 713164-001 Intel Pentium 2020M 2.40-GHz processor (1600-MHz FSB, 2.0-MB L2 cache, dual core, 35 W) 700628-001 Before removing the processor, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) 84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts g. Fan (see Fan on page 78) h. Heat sink (see Heat sink on page 79) Remove the processor: 1. Use a flat-bladed screw driver (1) to turn the processor locking screw one-half turn counterclockwise (2), until you hear a click. 2. Lift the processor (3) straight up, and remove it. NOTE: The gold triangle (4) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Component replacement procedures 85 PCH heat sink NOTE: The post controller hub (PCH) heat sink spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, spare part number 719864-001. Description PCH heat sink Spare part number 719863-001 Before removing the PCH heat sink, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the PCH heat sink: 1. Following the 1 through 2 sequence stamped into the PCH heat sink, loosen the two captive Phillips screws (1) that secure the PCH heat sink to the system board. 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 2. Remove the PCH heat sink (2). NOTE: Due to the adhesive quality of the thermal material located between the PCH heat sink and system board, it may be necessary to move the PCH heat sink from side to side to detach it. The thermal material must be thoroughly cleaned from the surfaces of the PCH heat sink and the PCH each time the PCH heat sink is removed. Replacement thermal material is included with the PCH heat sink and system board spare part kits. NOTE: The following illustration shows the PCH heat sink replacement thermal material locations. A thermal pad is used on the PCA (1) and the PCH heat sink (2). Reverse this procedure to install the optical drive connector cable. Component replacement procedures 87 RTC battery Description RTC battery (includes double-sided tape) Spare part number 637193-001 Before removing the RTC battery, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the RTC battery: 1. Turn the system board upside down with the front toward you. 2. Disconnect the RTC battery cable (1) from the system board. 88 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 3. Detach the RTC battery (2) from the system board. (The RTC battery is attached to the base enclosure by double-sided tape.) 4. Remove the RTC battery. Reverse this procedure to install the RTC battery. Component replacement procedures 89 RJ-45/USB board Description RJ-45/USB board (includes cable) Spare part number 719844-001 Before removing the RJ-45/USB board, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) Remove the RJ-45/USB board: 1. Release the ZIF connector (1) to which the RJ-45/USB board ribbon cable is attached, and then disconnect the RJ-45/USB board ribbon cable from the system board. 2. Remove the Phillips PM2.5×7.0 screw (2) that secures the RJ-45/USB board to the base enclosure. 3. Remove the RJ-45/USB board (3). Reverse this procedure to install the RJ-45/USB board. 90 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Power connector cable Description Power connector cable Spare part number 719859-001 Before removing the power connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. RJ-45/USB board (see RJ-45/USB board on page 90) Remove the power connector cable: 1. Disconnect the power connector cable (1) from the system board. 2. Release the power connector cable from the clips (2) built into the base enclosure. Component replacement procedures 91 3. Release the power connector (3) from the clips and mold built into the base enclosure. 4. Remove the power connector cable. Reverse this procedure to install the power connector cable. 92 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Speakers Description Speakers (include left and right speakers and cables) Spare part number 719865-001 Before removing the speakers, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the speakers: 1. Release the speaker cables from the clips (1) and routing channel built into the base enclosure. 2. Release the clips (2) that secure the speakers to the base enclosure. Component replacement procedures 93 3. Remove the speakers (3). Reverse this procedure to install the speakers. 94 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts Optical drive connector cable Description Optical drive connector cable Spare part number 719846-001 Before removing the optical drive connector cable, follow these steps: 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer. 4. Remove the battery (see Battery on page 46), and then remove the following components: a. Optical drive (see Optical drive on page 47) b. Hard drive (see Hard drive on page 49) c. WLAN module (see WLAN module on page 51) d. Keyboard (see Keyboard on page 56) e. Top cover (see Top cover on page 60) f. System board (see System board on page 73) Remove the optical drive connector cable: 1. Release the optical drive connector cable from the clips (1) and routing channel built into the base enclosure. Component replacement procedures 95 2. Remove the optical drive connector cable (2). Reverse this procedure to install the optical drive connector cable. 96 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts 7 Using Setup Utility (BIOS) and System Diagnostics Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. Starting Setup Utility (BIOS) To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10. Information about how to navigate in Setup Utility (BIOS) is located at the bottom of the screen. NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Updating the BIOS Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be revealed by pressing fn +esc (if you are already in Windows) or by using Setup Utility (BIOS). 1. Start Setup Utility (BIOS). 2. Use the arrow keys to select Main and make note of your current BIOS version. Starting Setup Utility (BIOS) 97 3. To exit Setup Utility (BIOS) without saving your changes, use the arrow keys to select Exit, select Exit Discarding Changes, and then press enter. 4. Select Yes. Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. 1. From the Start screen, type support, and then select the HP Support Assistant app. 2. Click Updates and tune-ups, and then click Check for HP updates now. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. If the update is more recent than your BIOS, make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates. BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download is complete. If no instructions are revealed, follow these steps: 1. From the Start screen, type e, and then select File Explorer. 2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions. 98 Chapter 7 Using Setup Utility (BIOS) and System Diagnostics NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive. Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. To start System Diagnostics: 1. Turn on or restart the computer, quickly press esc, and then press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostic test while it is running, press esc. Using System Diagnostics 99 8 Specifications Computer specifications Metric U.S. Dimensions Width 38.0 cm 16.5 in Depth 24.6 cm 10.5 in Height (front to rear) 2.7 to 3.2 cm 1.2 to 1.3 in Weight 2.4 kg 6.4 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A 65 W 19.5 V dc @ 4.62 A 90 W Temperature Operating 5°C to 35°C 41°F to 95°F Nonoperating -20°C to 60°C -4°F to 140°F Relative humidity (noncondensing) Operating 10% to 90% Nonoperating 5% to 95% Maximum altitude (unpressurized) Operating -15 m to 3,048 m -50 ft to 10,000 ft Nonoperating -15 m to 12,192 m -50 ft to 40,000 ft NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures. 100 Chapter 8 Specifications 15.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Metric U.S. 19.6 cm 34.7 cm 39.8 cm Up to 16.8 million 200:1 (typical) 200 nits (typical) 7.72 in 13.66 in 15.67 in 0.197 × 0.197 mm 1600 × 900 RGB vertical stripe LED 80 × 25 2.00 W ±65° horizontal, ±50° vertical (typical) 15.6-inch display specifications 101 Hard drive specifications 1-TB, 5400-rpm* 750-GB, 5400rpm** 640-GB, 5400rpm** Dimensions Height 9.5 mm 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm 69.9 mm Weight 110 g 110 g 110 g Interface type SATA SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security ATA security Seek times (typical read, including setting) Single track 1.5 ms 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms 11/13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1,953,525,168 1,465,149,168 1,250,263,728 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. 102 Chapter 8 Specifications Hard drive specifications (continued) 500-GB, 5400rpm** 320-GB, 5400rpm** Dimensions Height 9.5 mm 9.5 mm Length 100.4 mm 100.4 mm Width 69.9 mm 69.9 mm Weight 110 g 110 g Interface type SATA SATA Transfer rate Synchronous (maximum) 1.1 GB/sec 1.1 GB/sec Security ATA security ATA security Seek times (typical read, including setting) 1.5 ms 1.5 ms 1.5 ms 11/13 ms 11/13 ms 11/13 ms 22 ms 22 ms 22 ms Single track 1.5 ms 1.5 ms Average (read/write) 11/13 ms 11/13 ms Maximum 22 ms 22 ms Logical blocks 976,773,168 628,142,448 Disk rotational speed 5400 rpm Operating temperature 0°C to 60°C (32°F to 140°F) *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply. Contact technical support for details. Hard drive specifications (continued) 103 9 Backing up, restoring, and recovering Your computer includes tools provided by HP and the operating system to help you safeguard your information and retrieve it if you ever need to. These tools will help you return your computer to a proper working state or even back to the original factory state, all with simple steps. This chapter provides information about the following processes: Creating recovery media and backups Restoring and recovering your system NOTE: This guide describes an overview of backing up, restoring and recovering options. For more details about the tools provided, see Help and Support. From the Start screen, type h, and then select Help and Support. 104 Chapter 9 Backing up, restoring, and recovering Creating recovery media and backups Recovery after a system failure is only as good as your most recent backup. 1. After you successfully set up the computer, create HP Recovery media. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. HP Recovery media you create will provide the following recovery options: System Recovery--Reinstalls the original operating system and the programs that were installed at the factory. Minimized Image Recovery--Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. Factory Reset--Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. 2. As you add hardware and software programs, create system restore points. A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a specific time. A system restore point contains information that Windows uses, such as registry settings. Windows creates a system restore point for you automatically during a Windows update and during other system maintenance (such as a software update, security scanning, or system diagnostics). You can also manually create a system restore point at any time. For more information and steps for creating specific system restore points, see Help and Support. From the Start screen, type h, and then select Help and Support. 3. As you add photos, video, music, and other personal files, create a backup of your personal information. Windows File History can be set to regularly and automatically back up files from libraries, desktop, contacts, and favorites. If files are accidentally deleted from the hard drive and they can no longer be restored from the Recycle Bin, or if files become corrupted, you can restore the files that you backed up using File History. Restoring files is also useful if you ever choose to reset the computer by reinstalling Windows or choose to recover using HP Recovery Manager. NOTE: File History is not enabled by default, so you must turn it on. For more information and steps for enabling Windows File History, see Help and Support. From the Start screen, type h, and then select Help and Support. Creating recovery media and backups 105 Creating HP Recovery media HP Recovery Manager is a software program that offers a way to create recovery media after you successfully set up the computer. HP Recovery media can be used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs. HP Recovery media can also be used to customize the system or aid in the replacement of a hard drive. Only one set of HP Recovery media can be created. Handle these recovery tools carefully, and keep them in a safe place. HP Recovery Manager examines the computer and determines the required storage capacity for the blank USB flash drive or the number of blank DVD discs that will be required. To create recovery discs, your computer must have an optical drive with DVD writer capability, and you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Bluray) discs; they are not compatible with HP Recovery Manager software. Or instead you can use a high-quality blank USB flash drive. If your computer does not include an integrated optical drive with DVD writer capability, but you would like to create DVD recovery media, you can use an external optical drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. If you use an external optical drive, it must be connected directly to a USB port on the computer; the drive cannot be connected to a USB port on an external device, such as a USB hub. Be sure that the computer is connected to AC power before you begin creating the recovery media. The creation process can take up to an hour or more. Do not interrupt the creation process. If necessary, you can exit the program before you have finished creating all of the recovery DVDs. HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery Manager, you will be prompted to continue, and the remaining discs will be burned. To create HP Recovery media: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Recovery Media Creation, and then follow the on-screen instructions. If you ever need to recover the system, see Recovering using HP Recovery Manager on page 109. 106 Chapter 9 Backing up, restoring, and recovering Restore and recovery There are several options for recovering your system. Choose the method that best matches your situation and level of expertise: If you need to restore your personal files and data, you can use Windows File History to restore your information from the backups you created. For more information and steps for using File History, see Help and Support. From the Start screen, type h, and then select Help and Support. If you need to correct a problem with a preinstalled application or driver, use the Drivers and Applications Reinstall option of HP Recovery Manager to reinstall the individual application or driver. From the Start screen, type recovery, select HP Recovery Manager, select Drivers and Applications Reinstall, and then follow the on-screen instructions. If you want to restore the system to a previous state without losing any personal information, Windows System Restore is an option. System Restore allows you to restore without the requirements of Windows Refresh or a reinstallation. Windows creates system restore points automatically during a Windows update and other system maintenance events. Even if you did not manually create a restore point, you can choose to restore to a previous point, automatically created. For more information and steps for using Windows System Restore, see Help and Support. From the Start screen, type h, and then select Help and Support. If you want a quick and easy way to recover the system without losing your personal information, settings, or apps that came preinstalled on your computer or were purchased from the Windows Store, consider using Windows Refresh. This option does not require backing up data to another drive. See Using Windows Refresh for quick and easy recovery on page 108. If you want to reset your computer to its original state, Windows provides an easy way to remove all personal data, apps, and settings, and reinstall Windows. For more information, see Remove everything and reinstall Windows on page 108. If you want to reset your computer using a minimized image, you can choose the HP Minimized Image Recovery option from the HP Recovery partition (select models only) or HP Recovery media. Minimized Image Recovery installs only drivers and hardware-enabling applications. Other applications included in the image continue to be available for installation through the Drivers and Applications Reinstall option in HP Recovery Manager. For more information, see Recovering using HP Recovery Manager on page 109. If you want to recover the computer's original factory partitioning and content, you can choose the System Recovery option from the HP Recovery media. For more information, see Recovering using HP Recovery Manager on page 109. If you have replaced the hard drive, you can use the Factory Reset option of HP Recovery media to restore the factory image to the replacement drive. For more information, see Recovering using HP Recovery Manager on page 109. If you wish to remove the recovery partition to reclaim hard drive space, HP Recovery Manager offers the Remove Recovery Partition option. Restore and recovery 107 For more information, see Removing the HP Recovery partition on page 111. Using Windows Refresh for quick and easy recovery When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See Help and Support for instructions on reinstalling traditional applications. From the Start screen, type h, and then select Help and Support. NOTE: You may be prompted for your permission or password when using Refresh. See Help and Support for more information. From the Start screen, type h, and then select Help and Support. To start Refresh: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Refresh your PC without affecting your files. 5. Under Refresh your PC without affecting your files, select Get started, and then follow the on-screen instructions. Remove everything and reinstall Windows Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key or from the Start screen. To use the f11 key: 1. Press f11 while the computer boots. or Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 108 Chapter 9 Backing up, restoring, and recovering 3. Select Troubleshoot from the boot options menu. 4. Select Reset your PC, and then follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the upper-right or lower-right corner of the screen to reveal the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen. 4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the on-screen instructions. Recovering using HP Recovery Manager HP Recovery Manager software allows you to recover the computer to its original factory state. Using the HP Recovery media you created, you can choose from one of the following recovery options: System Recovery--Reinstalls the original operating system, and then configures the settings for the programs that were installed at the factory. Minimized Image Recovery--Reinstalls the operating system and all hardware-related drivers and software, but not other software applications. Factory Reset--Restores the computer to its original factory state by deleting all information from the hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that was installed at the factory. The HP Recovery partition (select models only) allows Minimized Image Recovery. What you need to know HP Recovery Manager recovers only software that was installed at the factory. For software not provided with this computer, you must either download the software from the manufacturer's website or reinstall the software from the media provided by the manufacturer. Recovery through HP Recovery Manager should be used as a final attempt to correct computer issues. HP Recovery media must be used if the computer hard drive fails. To use the Factory Reset or System Recovery options, you must use HP Recovery media. If the HP Recovery media do not work, you can obtain recovery media for your system from the HP website. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html. IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before beginning recovery, back up any personal data you wish to retain. Restore and recovery 109 Using the HP Recovery partition to recover a minimized image (select models only) The HP Recovery partition (select models only) allows you to perform a minimized image recovery without the need for recovery discs or a recovery USB flash drive. This type of recovery can only be used if the hard drive is still working. To start HP Recovery Manager from the HP Recovery partition: 1. Press f11 while the computer boots. or Press and hold f11 as you press the power button. 2. Choose your keyboard layout. 3. Select Troubleshoot from the boot options menu. 4. Select HP Recovery Manager, and follow the on-screen instructions. Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly. 1. If possible, back up all personal files. 2. Insert the first HP Recovery disc you created into the optical drive on your computer or into an optional external optical drive, and then restart the computer. or Insert the HP Recovery USB flash drive you created into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer boot order. See Changing the computer boot order on page 110. 3. Follow the on-screen instructions. Changing the computer boot order If computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection for an optical drive or a USB flash drive. To change the boot order: 1. Insert the HP Recovery media you created. 2. Restart the computer, quickly press esc, and then press f9 for boot options. 110 Chapter 9 Backing up, restoring, and recovering 3. Select the optical drive or USB flash drive you want to boot from. 4. Follow the on-screen instructions. Removing the HP Recovery partition HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: Removing the HP Recovery partition means you can no longer use Windows Refresh, the Windows Remove everything and reinstall Windows option, or the HP Recovery Manager option for minimized image recovery. Create HP Recovery media before removing the Recovery partition to ensure you have recovery options; see Creating HP Recovery media on page 106. Follow these steps to remove the HP Recovery partition: 1. From the Start screen, type recovery, and then select HP Recovery Manager. 2. Select Remove Recovery Partition, and then follow the on-screen instructions. Restore and recovery 111 10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used. Requirements for all countries The following requirements are applicable to all countries and regions: The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 amps and a nominal voltage rating of 125 or 250 V AC, as required by the power system of each country or region. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer. 112 Chapter 10 Power cord set requirements Requirements for specific countries and regions Country/region Accredited agency Applicable note number Australia EANSW 1 Austria OVE 1 Belgium CEBC 1 Canada CSA 2 Denmark DEMKO 1 Finland FIMKO 1 France UTE 1 Germany VDE 1 Italy IMQ 1 Japan METI 3 The Netherlands KEMA 1 Norway NEMKO 1 The People's Republic of China COC 5 South Korea EK 4 Sweden SEMKO 1 Switzerland SEV 1 Taiwan BSMI 4 The United Kingdom BSI 1 The United States UL 2 1. The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 2. The flexible cord must be Type SPT-3 or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V) or NEMA 6-15P (15 A, 250 V) configuration. 3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCT or VCTF, 3-conductor, 1.00-mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V) configuration. 4. The flexible cord must be Type RVV, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. 5. The flexible cord must be Type VCTF, 3-conductor, 0.75-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. Requirements for specific countries and regions 113 11 Recycling When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. 114 Chapter 11 Recycling Index A AC adapter light 16 AC adapter, spare part numbers 30, 32, 34 action keys 11 antenna locations 9 removal 72 spare part number 28, 35, 73 Antenna Kit, spare part number 28 audio, product description 5 audio-in jack 14 audio-out jack 14 B base enclosure, spare part number 26, 36 battery removal 46 spare part number 46 spare part numbers 26, 32 battery bay 17 battery release latch 17 bottom components 17 button components 10 buttons optical drive eject 16 power 10 TouchPad 13 C cables, service considerations 41 caps lock light 12 chipset, product description 2 components bottom 17 buttons 10 display 9 keys 11 left-side 14 lights 12 right-side 16 speakers 10 TouchPad 13 computer major components 20 specifications 100 connectors, service considerations 41 D display components 9 specifications 101 display assembly, removal 65 display bezel removal 67 spare part number 28, 34, 68 display enclosure, spare part numbers 28, 34 display panel product description 4 removal 70 spare part number 28, 36, 71 display panel cable removal 72 spare part number 28, 35, 72 drives, preventing damage 41 DVD+/-RW Double Layer SuperMulti Drive removal 47 spare part number 47 DVD±RW Double Layer SuperMulti Drive spare part number 26, 30, 36 DVD±RW Double-Layer with SuperMulti Drive precautions 41 E electrostatic discharge 42 equipment guidelines 44 esc key 11 Ethernet, product description 5 external monitor port, location 14 F fan removal 78 spare part number fn key 11 25, 35, 78 G graphics, product description 3 grounding guidelines 42 guidelines equipment 44 grounding 42 packaging 43 transporting 43 workstation 43 H hard drive precautions 41 product description 5 removal 49 spare part numbers 26, 29, 31, 32, 49 specifications 102 hard drive bracket illustrated 30 removal 50 Index 115 hard drive connector cable illustrated 30 removal 50 Hard Drive Hardware Kit contents 29 spare part number 26, 29, 34 hard drive light 15 HDMI port 14 headphone jack 14 heat sink removal 79 spare part number 79 spare part numbers 25, 36, 38 hinge removal 71 spare part number 28, 35, 71 I integrated numeric keypad 11 J jacks audio-in 14 audio-out 14 headphone 14 microphone 14 network 16 RJ-45 (network) 16 K key components 11 keyboard product description 6 removal 56 spare part numbers 21, 34, 35, 36, 37, 56 keys action 11 esc 11 fn 11 integrated numeric keypad 11 num lk 11 Windows key 11 L left-side components 14 light components 12 lights AC adapter 16 caps lock 12 hard drive 15 mute 12 power 12, 15 webcam 9 wireless 12 M mass storage device illustrated 29 precautions 41 spare part numbers 29 Media Card Reader 14 memory module product description 4 removal 53 spare part numbers 26, 32, 53 microphone location 9 product description 5 microphone jack 14 model name 1 monitor port 14 mute light 12 N network jack 16 num lk key 11 O operating system, product description 7 optical drive location 16 precautions 41 product description 5 removal 47 spare part number 26, 30, 36, 47 optical drive connector cable removal 95 spare part number 26, 34, 95 optical drive eject button 16 P packaging guidelines PCH heat sink removal 86 spare part number plastic parts, service considerations 40 43 25, 36, 86 pointing device, product description 6 ports external monitor 14 HDMI 14 monitor 14 product description 6 USB 2.0 16 USB 3.0 14 power button 10 power button board removal 63 spare part number 23, 34, 63 power connector 16 power connector cable removal 91 spare part number 26, 35 spare part numbers 91 power cord set requirements 112 spare part numbers 30, 31 power light 12, 15 power requirements, product description 7 processor removal 84 spare part numbers 25, 32, 33, 34, 38, 84 processor, product description 1 product description audio 5 chipset 2 display panel 4 Ethernet 5 external media cards 6 graphics 3 hard drive 5 keyboard 6 memory module 4 microphone 5 operating system 7 optical drive 5 pointing device 6 ports 6 power requirements 7 processors 1 product name 1 security 7 serviceability 7 116 Index video 5 wireless 5 product name 1 R removal/replacement procedures 45, 55 right-side components 16 RJ-45 (network) jack 16 RJ-45/USB board removal 90 spare part number 26, 34, 90 RTC battery removal 88 spare part number 26, 31 spare part numbers 88 Rubber Kit, spare part number 26, 35 S Screw Kit, spare part number 30, 35 security cable slot, location 16 security, product description 7 service considerations cables 41 connectors 41 plastic parts 40 service cover location 17 removal 47 spare part number 27, 36, 47 service tag 18 serviceability, product description 7 speaker components 10 Speaker Kit, spare part number 26, 36 speakers location 10 removal 93 spare part number 26, 36, 93 specifications computer 100 display 101 hard drive 102 system board removal 73 spare part numbers 23, 33, 36, 38, 39, 73 T Thermal Material Kit, spare part number 25, 36 tools required 40 top cover removal 60 spare part numbers 22, 36, 60 TouchPad button 13 TouchPad button board removal 64 spare part number 23, 36, 64 TouchPad components 13 TouchPad zone 13 transporting guidelines 43 U USB 2.0 port 16 USB 3.0 port 14 V vent 14, 17 video, product description 5 W webcam 9 webcam light 9 webcam/microphone module removal 68 spare part number 28, 34, 69 Windows key 11 wireless antenna locations 9 removal 72 spare part number 28, 35, 73 Wireless Antenna Kit, spare part number 35 wireless light 12 wireless, product description 5 WLAN module removal 51 spare part numbers 26, 32, 51 workstation guidelines 43 Index 117Acrobat Distiller 6.0 (Windows)