Cheetah tools build 11.7.1 created on November 22, 2011. 07:24 PM

Win7

HP ProBook 430 G1 Notebook PC

Bluetooth combo card: Bluetooth 4.0 only supported by combo card External media card Digital Media Reader Slot Ports Audio-in (stereo microphone) Audio-out (stereo headphone) RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2) USB 2.0 powered (1) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75-GHz (hot

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Document DEVICE REPORT1025091763
HP ProBook 430 G1 Notebook PC
Maintenance and Service Guide

© Copyright 2013 Hewlett-Packard Development Company, L.P. Bluetooth is a trademark owned by its proprietor and used by Hewlett-Packard Company under license. Intel and Core are trademarks or registered trademarks of Intel Corporation in the United States and other countries. Microsoft and Windows are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or other countries. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. First Edition: July 2013 Document Part Number: 726502-001 Product notice This guide describes features that are common to most models. Some features may not be available on your computer. Not all features are available in all editions of Windows 8. Your computer may require upgraded and/or separately purchased hardware, drivers, and/or software to take full advantage of Windows 8 functionality. See http://www.microsoft.com for details.

Important Notice about Customer Self-Repair Parts
CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv

Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by the International Standard for Safety of Information Technology Equipment (IEC 60950).
v

vi

Safety warning notice

Table of contents
1 Product description ........................................................................................................... 1
2 External component identification ..................................................................................... 6 Display - Windows models ........................................................................................................ 6 Display - SLED models .............................................................................................................. 8 Top ........................................................................................................................................ 9 TouchPad ................................................................................................................. 9 Lights (select models only) ........................................................................................ 10 Buttons and fingerprint reader (select models only) ...................................................... 11 Keys ...................................................................................................................... 12 Front ..................................................................................................................................... 13 Left ....................................................................................................................................... 14 Right .................................................................................................................................... 15 Bottom .................................................................................................................................. 16 Service tag and PCID label ..................................................................................................... 17 Service tag ............................................................................................................. 17 PCID label .............................................................................................................. 18
3 Illustrated parts catalog .................................................................................................. 19 Computer major components ................................................................................................... 19 Display components ............................................................................................................... 22 Cable Kit .............................................................................................................................. 23 Mass storage devices ............................................................................................................. 24 Miscellaneous parts ................................................................................................................ 25 Sequential part number listing .................................................................................................. 26
4 Removal and replacement procedures preliminary requirements .................................... 30 Tools required ....................................................................................................................... 30 Service considerations ............................................................................................................ 30 Plastic parts ............................................................................................................ 30 Cables and connectors ............................................................................................ 31
vii

Drive handling ........................................................................................................ 31 Grounding guidelines ............................................................................................................. 32
Electrostatic discharge damage ................................................................................. 32 Packaging and transporting guidelines ....................................................... 33 Workstation guidelines ............................................................................. 33 Equipment guidelines ................................................................................ 34
5 Removal and replacement procedures for Customer Self-Repair parts ............................. 35 Component replacement procedures ........................................................................................ 35 Battery ................................................................................................................... 35 Keyboard ............................................................................................................... 37 Hard drive ............................................................................................................. 40 Service door ........................................................................................................... 43 SIM ....................................................................................................................... 44 Memory modules .................................................................................................... 45 WWAN module ..................................................................................................... 46 WLAN/Bluetooth combo card .................................................................................. 48
6 Removal and replacement procedures for Authorized Service Provider parts .................. 50 Component replacement procedures ........................................................................................ 50 Top cover ............................................................................................................... 50 RTC battery ............................................................................................................ 55 Fingerprint reader board .......................................................................................... 56 Audio board ........................................................................................................... 58 Function board ....................................................................................................... 59 Power button board ................................................................................................. 60 Speaker assembly ................................................................................................... 62 Display assembly .................................................................................................... 64 Power connector cable ............................................................................................ 70 System board ......................................................................................................... 71 Heat sink ............................................................................................................... 74
7 Computer Setup (BIOS) and Advanced System Diagnostics .............................................. 76 Windows 7 ­ Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 76 Using Computer Setup ............................................................................................. 76 Starting Computer Setup ........................................................................... 76 Navigating and selecting in Computer Setup ............................................... 77 Restoring factory settings in Computer Setup ................................................ 77 Updating the BIOS ................................................................................... 78 Downloading SoftPaqs to update the BIOS ................................... 78
viii

BIOS management using system diagnostics ................................. 78 Using f10 setup to update the BIOS ............................................. 79 Determining the BIOS version ..................................................... 79 Downloading a BIOS update ...................................................... 80 BIOS Setup Menu ..................................................................................... 80 Main menu ............................................................................... 81 Security menu ........................................................................... 81 Diagnostics menu ...................................................................... 81 Using Advanced System Diagnostics ......................................................................... 81 Windows 8 ­ Computer Setup (BIOS) and Advanced System Diagnostics ..................................... 83 Using Computer Setup ............................................................................................. 83 Starting Computer Setup ........................................................................... 83 Navigating and selecting in Computer Setup ............................................... 83 Restoring factory settings in Computer Setup ................................................ 84 Updating the BIOS ................................................................................... 84 Determining the BIOS version ..................................................... 85 Downloading a BIOS update ...................................................... 85 Using MultiBoot ...................................................................................................... 86 About the boot device order ...................................................................... 86 Choosing MultiBoot preferences ................................................................. 86 Setting a new boot order in Computer Setup ................................ 87 Dynamically choosing a boot device using the f9 prompt ............... 87 Setting a MultiBoot Express prompt .............................................. 87 Entering MultiBoot Express preferences ........................................ 88 Using System Diagnostics ......................................................................................... 88 SLED ­ Computer Setup (BIOS) and Advanced System Diagnostics ............................................... 90 Starting Computer Setup .......................................................................................... 90 Using Computer Setup ............................................................................................. 90 Navigating and selecting in Computer Setup ............................................... 90 Restoring factory settings in Computer Setup ................................................ 91 Updating the BIOS .................................................................................................. 91 Determining the BIOS version .................................................................... 92 Downloading a BIOS update ..................................................................... 92 Using Advanced System Diagnostics ......................................................................... 93
8 Specifications .................................................................................................................. 94 Computer specifications .......................................................................................................... 94 33.8-cm (13.3-in), HD display specifications ............................................................................. 95 Hard drive specifications ........................................................................................................ 96 Specification information in Device Manager ............................................................................ 97
ix

9 Backup and recovery in Windows 7 ............................................................................... 98 Creating recovery media with HP Recovery Disc Creator ............................................................ 99 Creating recovery media .......................................................................................... 99 Backing up your information .................................................................................................... 99 Performing a system recovery ................................................................................................ 100 Using the Windows recovery tools .......................................................................... 100 Using f11 recovery tools ........................................................................................ 101 Using a Windows 7 operating system DVD (purchased separately) ............................. 102
10 Backup and recovery in Windows 8 ........................................................................... 103 Backing up your information .................................................................................................. 103 Performing a system recovery ................................................................................................ 104 Using the Windows recovery tools .......................................................................... 104 Using f11 recovery tools ........................................................................................ 105 Using Windows 8 operating system media (purchased separately) .............................. 106 Using Windows Refresh for quick and easy recovery ................................................. 106 Remove everything and reinstall Windows ............................................................... 107 Using HP Software Setup ....................................................................................... 108
11 Backup and Recovery in SLED ..................................................................................... 109 Creating backups ................................................................................................................. 109 Backing up your information .................................................................................................. 109 Performing a system recovery ................................................................................................ 110 USB Recovery option (select models only) ................................................................................ 111 Remove everything and reinstall SLED ..................................................................................... 112
12 Statement of Volatility ................................................................................................ 113 Non-volatile memory usage ................................................................................................... 115 Questions and answers ......................................................................................................... 117
13 Power cord set requirements ...................................................................................... 118 Requirements for all countries and regions ............................................................................... 118 Requirements for specific countries and regions ....................................................................... 119
14 Recycling .................................................................................................................... 121 Battery ................................................................................................................................ 121 Display ............................................................................................................................... 121
Index ............................................................................................................................... 127
x

1 Product description

Category Product Name Processors
Chipset Graphics Panel Memory

Description HP ProBook 430 G1 Notebook PC All processors soldered onto system board. Intel® CoreTM i7-4500U, 1.80-GHz/3.0-GHz core turbo, 4-MB L3 cache/Intel HD Graphics 4400 Intel Core i5-4250U, 1.30-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 5000 Intel Core i5-4200U, 1.60-GHz/2.6-GHz core turbo, 3-MB L3 cache/Intel HD Graphics 4400 Intel Core i3-4010U, 1.70-GHz, 3-MB L3 cache/Intel HD Graphics 4400 Intel Shark Bay ULT Intel HD Graphics (UMA) Branding is processor-specific. 33.8-cm (13.3-inch) HD, anti-glare, LED, 1366x768, flat (3.6 mm), SVA, 200 nits, includes camera, with or without WWAN Two customer-accessible/upgradeable memory module slots supporting up to 16 GB of RAM Supports dual-channel memory PC3-12800, 1600-MHz, DDR3L Supports the following configurations:  16384 (8192 × 2; dual channel)  12288 (8192 + 4096; dual channel)  8192 (8192 × 1)  8192 (4096 × 2; dual channel)  6144 (4096 + 2048; dual channel)  4096 (2048 × 2; dual channel)  4096 (4096 × 1)  2048 (2048 × 1)
1

Category Hard drives
Optical drives Audio/Visual
Ethernet Wireless

Description Supports 7-mm, 6.35-cm (2.50-in) SATA hard drives with HP 3D DriveGuard Customer-accessible Supports the following hard drives:  500-GB, 7200-rpm  500-GB, 5400-rpm  320-GB, 5400-rpm Supports the following solid-state drives (SSDs):  128-GB, SATA III Supports external USB drive Integrated dual-array microphone HD audio with DTS Sound+ Stereo speakers (2) Integrated webcam (720p HD) IDT 92HD91 Skype ready Headphone and microphone jacks Realtek RTL8151FH-CG 10/100/1000 S3/S4/S5 wake on LAN (both AC and battery mode) Integrated WLAN options by way of wireless module: Two WLAN antennas built into display assembly Supports "no WLAN/No BT" option Supports the following WLAN formats:  Realtek RTL8188EE 802.11bgn Wi-Fi Adapter  Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0
Adapter  Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0  Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter  Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter  Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter Integrated WWAN options by way of wireless module: Two WWAN antennas built into display assembly (world-wide 5 band, configured with panels) Subscriber identity module (SIM) security

2

Chapter 1 Product description

Category
External media card Ports
Keyboard/pointing devices Power requirements Security Operating system

Description Supports "no WWAN" option Supports the following WWAN modules:  HP lt4112 LTE/HSPA+ Gobi 4G Module  HP hs3110 HSPA+ Mobile Broadband Module Integrated personal area network (PAN) options by way of WLAN/ Bluetooth® combo card: Bluetooth 4.0 only supported by combo card Digital Media Reader Slot Audio-in (stereo microphone) Audio-out (stereo headphone) RJ-45 (Ethernet, includes link and activity lights) USB 3.0 (2) USB 2.0 powered (1) VGA (Dsub 15-pin) supporting 1600 × 1200 external resolution at 75-GHz (hot plug/unplug with auto-detect) HDMI Multi-pin AC port Full-sized chiclet keyboard Touchpad includes: supports 2-way scroll with legend, taps enabled by default, 2finger scrolling and zoom enabled by default Smart AC adapter with localized cable plug support (3-wire plug with ground pin): 65-W (for India and the People's Republic of China) 45-W 4-cell, 44-Wh, 3.0 Ah Li-ion battery (In-line cavity) Integrated fingerprint reader Intel AT support Support security lock Support no fingerprint reader option Preinstalled: Windows 7 Professional 64 Windows 7 Professional 64 ­ MSNA Windows 7 Home Premium 64 Windows 7 Home Basic 64

3

Category Serviceability

Description Windows 8 Professional 64-bit Digital Product Key (DPK) with Windows 7 Professional 64 Windows 8 Professional 64-bit Windows 8 Multi-language (ML) 64-bit Windows 8 Emerging Markets (EM) 64-bit Windows 8 Chinese Markets (CH) 64-bit NovellTM: SuSE LinuxTM ­ SLED 11, 64-bit, SP2 (not available with WWAN) FreeDOS Windows 8 Professional 64-bit with Office 2010 Professional Restore Media: DRDVD/SRDVD:  DRDVD Windows 7  DRDVD Windows 8  SRDVD SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit OSDVD:  Windows 7 Home Basic 64  Windows 7 Home Premium 64  Windows 7 Professional 32  Windows 7 Professional 64  Windows 8 Professional 64 Web-only support: Windows 7 Home Basic 32 Windows 7 Home Premium 32 Windows 7 Professional 32 Certified: Microsoft WHQL SuSE Linux Enterprise (SLED) Service Pack 2, 64-bit End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module

4

Chapter 1 Product description

Category

Description WLAN module WWAN module, SIM Keyboard

5

2 External component identification
Display - Windows models

Component

(1)

WLAN antennas (2)* (select models only)

(2)

WWAN antennas (2)* (select models only)

(3)

Internal microphones (2)

(4)

Webcam light

Description
Send and receive wireless signals to communicate with wireless local area networks (WLAN).
Send and receive wireless signals to communicate with wireless wide area networks (WWAN).
Record sound.
On: The webcam is in use.

6

Chapter 2 External component identification

Component

Description

(5)

Webcam

Records video and captures still photographs.

For information on using the webcam, access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.

(6)

Internal display switch

Turns off the display or initiates Sleep if the display is closed while the power is on.

NOTE: The display switch is not visible on the outside of the computer.

*The antennas are not visible on the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access the user guides, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.

Display - Windows models

7

Display - SLED models

Component

Description

(1)

WLAN antennas (2)* (select models only)

Send and receive wireless signals to communicate with wireless local area networks (WLAN).

(2)

Internal microphones (2)

Record sound.

(3)

Webcam light

On: The webcam is in use.

(4)

Webcam

Records video and captures still photographs.

(5)

Internal display switch

Turns off the display or initiates Suspend if the display is closed while the power is on.

NOTE: The display switch is not visible from the outside of the computer.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.

8

Chapter 2 External component identification

Top
TouchPad

Component (1) (2)

TouchPad on/off button TouchPad zone

(3)

Left TouchPad button

(4)

Right TouchPad button

Description
Turns the TouchPad on and off. Moves the pointer and selects or activates items on the screen. Functions like the left button on an external mouse. Functions like the right button on an external mouse.

Top

9

Lights (select models only)

Component (1)

Power light

(2)

Caps lock light

(3)

Microphone mute light

(4)

Num lock light

(5)

Wireless light (select models only)

(6)

Mute light

Description  On: The computer is on.  Blinking: The computer is in the Sleep state (Windows 8)
or Suspend state (SLED). NOTE: The elapsed time between blinks is longer than on previous models.  Off: The computer is off (Windows 8) or in Hibernation (SLED). On: Caps lock is on. Amber: Microphone is off.
On: Num lock is on.  White: An integrated wireless device, such as a wireless
local area network (WLAN) device and/or a Bluetooth® device, is on.  Amber: All wireless devices are off.  Amber: Computer sound is off.  White: Computer sound is on.

10 Chapter 2 External component identification

Buttons and fingerprint reader (select models only)

Component

(1)

Power button

(2)

Speakers (2)

Description
 When the computer is off, press the button to turn on the computer.
 (Windows 8) When the computer is in the Sleep state, press the button briefly to exit Sleep.
 (SLED) When the computer is in the Suspend state, press the button briefly to exit Suspend.
 (SLED) When the computer is on, press the button briefly to initiate Suspend.
 When the computer is in Hibernation, press the button briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button will result in the loss of unsaved information in Windows 8.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options. In Windows 8, from the Start screen, type power, select Settings, and then select Power Options. In SLED, select Computer > Control Center, in the left pane click System, and then click Power Management in the right pane.
Produce sound.
Top 11

Component

(3)

Wireless button (select models only)

(4)

Volume mute button

(5)

Fingerprint reader (select models only)

Description Turns the wireless feature on or off but does not establish a wireless connection. NOTE: (SLED) A wireless connection may be established if one has been previously configured. Mutes and restores speaker sound.
Allows a fingerprint logon instead of a password logon.

Keys

Component (1)

esc key

(2)

fn key

(3)

Windows button

(Windo ws only)

(4)

Function keys

Description
Displays system information when pressed in combination with the fn key.
Executes frequently used system functions when pressed in combination with a function key, the num lk key, the esc key, or the b key.
Returns you to the Start screen from an open app or the Windows desktop.
NOTE: Pressing the Windows button again will return you to the previous screen.
Execute frequently used system functions when pressed in combination with the fn key.

12 Chapter 2 External component identification

Component (5)

Embedded numeric keypad

(6)

Windows applications key

(7)

num lk key

Front

Description
When the keypad is turned on, it can be used like an external numeric keypad.
Each key on the keypad performs the function indicated by the icon in the upper-right corner of the key.
(Windows 8) Displays options for a selected object.
(SLED) Displays a shortcut menu for items beneath the cursor.
Turns the embedded numeric keypad on and off when pressed in combination with the fn key.
Alternates between the navigational and numeric functions on the integrated numeric keypad.

Component (1)
(2)

Hard drive light Media Card Reader

Description
 Blinking white: The hard drive is being accessed.
 Amber: HP 3D DriveGuard has temporarily parked the hard drive.
Reads data from and writes data to memory sticks and digital memory cards such as Secure Digital (SD).

Front 13

Left

Component (1)

Security cable slot

(2)

Vent

(3)

External monitor port

(4)

HDMI port

(5)

USB 3.0 ports (2)

Description
Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen.
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Connects an external VGA monitor or projector.
Connects an optional video or audio device, such as a highdefinition television, or any compatible digital or audio component.
Connect optional USB 3.0 devices and provide enhanced USB power performance.

14 Chapter 2 External component identification

Right

Component (1)

Audio-out (headphone) jack

(2)

Audio-in (microphone) jack

(3)

USB 2.0 + powered port

(4)

RJ-45 (network) jack

RJ-45 (network) lights (2)

(5)

AC adapter/Battery light

(6)

Power connector

Description
Produces sound when connected to optional powered stereo speakers, headphones, earbuds, a headset, or television audio.
WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access the user guides in Windows 8, select the HP Support Assistant app on the Start screen, select My computer, and then select User guides.
NOTE: When a device is connected to the jack, the computer speakers are disabled.
Connects an optional computer headset microphone, stereo array microphone, or monaural microphone.
Connect optional USB 2.0 devices and provide enhanced USB power performance.
Connects a network cable.
 Green (right): The network is connected.
 Amber (left): The network is showing activity.
 White: The computer is connected to external power and the battery is charged from 90 to 99 percent.
 Amber: The computer is connected to external power and the battery is charged from 0 to 89 percent.
 Blinking amber: A battery that is the only available power source has reached a low battery level. When the battery reaches a critical battery level, the battery light begins blinking rapidly.
 Off: The battery is fully charged.
Connects an AC adapter.

Right

15

Bottom

Component (1) (2) (3) (4)
(5)

Battery release latches (2) Battery bay Vent Service door
SIM slot (Windows 8 models only)

Description
Releases the battery.
Holds the battery.
Enable airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
Provides access to the wireless LAN (WLAN) module slot, the WWAN module slot, the SIM slot, and the memory module slots.
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact support through HP Support Assistant. To access HP Support Assistant from the Start screen, select the HP Support Assistant app.
Supports a wireless subscriber identity module (SIM). The SIM slot is located inside the service door.

16 Chapter 2 External component identification

Service tag and PCID label
Service tag
When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag.

 Warranty period (1). This number describes the duration (in years) of the warranty period for the computer.
 Model name (2). This is the product name affixed to the front of the computer.
 Serial number (s/n) (3). This is an alphanumeric identifier that is unique to each product.
 Part number/Product number (p/n) (4). This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

Service tag and PCID label

17

PCID label
The PCID label provides the information required to properly reset the notebook firmware (BIOS) back to factory shipped specifications when replacing the system board. The label may have a different number of characters depending on the operating system on the computer.
18 Chapter 2 External component identification

3 Illustrated parts catalog
Computer major components

Computer major components

19

Item Description

(1)
(2)
(3)
(4)
(5) (6) (7) (8) (9) (10)

Display panel, 33.8-cm (13.3-inch) HD, anti-glare For use in models without WWAN For use in models with WWAN Keyboard (includes cable) NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26. Hard drive 500-GB, 5400-rpm 500-GB, 7200-rpm 128-GB solid-state drive 120-GB solid-state drive (M.2) Top cover (includes touchpad) For use in models with a fingerprint reader For use in models without a fingerprint reader Power button board (includes cable) RTC battery Fingerprint reader assembly (includes bracket, grommet, and screw) Function board Audio board System board (includes replacement thermal material) For use in models with Intel Core i7-4500U processors:  Non-Windows 8 models  Windows 8 Standard models  Windows 8 Professional models For use in models with Intel Core i5-4250U processors:  Non-Windows 8 models  Windows 8 Standard models  Windows 8 Professional models For use in models with Intel Core i5-4200U processors:  Non-Windows 8 models  Windows 8 Standard models  Windows 8 Professional models

Spare part number
727758-001 731997-001 727765-xxx
683802-001 703267-001 737584-001 731998-001
727753-001 727754-001 727760-001 684248-001 727764-001 727768-001 727759-001
727772-001 727772-501 727772-601
727771-001 727771-501 727771-601
727770-001 727770-501 727770-601

20 Chapter 3 Illustrated parts catalog

Item Description

(11) (12) (13) (14)
(15) (16)
(17) (18)

For use in models with Intel Core i3-4010U processors:  Non-Windows 8 models  Windows 8 Standard models  Windows 8 Professional models Heat sink (includes replacement thermal material) Speaker assembly Base enclosure (includes power connector bracket and latch) Memory modules (PC3L-12800, 1600-MHz, DDR3) 8-GB 4-GB 2-GB WWAN modules HP lt4112 LTE/HSPA+ Gobi 4G Module HP hs3110 HSPA+ Mobile Broadband Module WLAN module Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter Battery, Li-ion, 4-cell, 44WHr, 3.0 Ah Service door

Spare part number
727769-001 727769-501 727769-601 727766-001 727761-001 727755-001
693374-001 691740-001 691739-001
704031-001 723895-001
709848-001 710418-001 717381-001 731550-001 675794-001 690019-001 708459-001 727756-001

Computer major components

21

Display components

Item Description (1) Display bezel (2) Webcam module (3) Display Hinge Kit (includes left and right hinges) (4) Display rear cover (includes WLAN and WWAN antennas and transceivers)

Spare part number 731994-001 721543-001 731996-001 731995-001

22 Chapter 3 Illustrated parts catalog

Cable Kit

Item Description Cable Kit
(1) Display (LVDS) cable (2) Audio board cable (3) RJ-45 network cable (4) Power connector cable (DC-in)

Spare part number 727757-001

Cable Kit 23

Mass storage devices

Description

Spare part number

(1) Hard drives

500-GB, 5400-rpm

683802-001

500-GB, 7200-rpm

703267-001

128-GB solid-state drive

737584-001

120-GB solid-state drive (M.2)

731998-001

(2) Hard Drive Hardware Kit (includes hard drive bracket and screws; bracket illustrated) 727763-001

24 Chapter 3 Illustrated parts catalog

Miscellaneous parts
Description Plastics/Rubber Kit (includes card reader insert, display bezel screw covers, and bottom screw covers) Cases HP Essential Top Load Case Professional slim, top load case HP Business Top Load Case Mice Mouse, USB laser Mouse, USB, optical, travel Mouse, HP Comfort Grip wireless AC adapters 65-W AC adapter for use in India and the People's Republic of China 45-W AC adapter Power cords: For use in Argentina For use in Australia For use in the People's Republic of China For use in Denmark For use in Europe, the Middle East, and Africa For use in India For use in Israel For use in Italy For use in Japan For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom For use in the United States Screw Kit

Spare part number 727762-001
679921-001 703888-001 718550-001
674318-001 434594-001 691922-001
693710-001 696694-001
490371-D01 490371-011 490371-AA1 490371-081 490371-021 490371-D61 490371-BB1 490371-061 490371-291 490371-AR1 490371-AD1 490371-111 490371-AB1 490371-201 490371-031 490371-001 727767-001

Miscellaneous parts

25

Sequential part number listing
CSR flag designations: A = Mandatory B = Optional C = Service technician recommended N = Non-user replaceable

Spare part number

CSR flag

Description

434594-001 A

Mouse, USB, optical, travel

490371-001 A

Power cord for use in North America

490371-011 A

Power for cord use in Australia

490371-021 A

Power for cord use in Europe, the Middle East, and Africa

490371-031 A

Power cord for use in the United Kingdom

490371-061 A

Power cord for use in Italy

490371-081 A

Power cord for use in Denmark

490371-111 A

Power for cord use in Switzerland

490371-201 A

Power cord for use in Thailand

490371-291 A

Power for cord use in Japan

490371-AA1 A

Power for cord use in the People's Republic of China

490371-AB1 A

Power for cord use in Taiwan

490371-AD1 A

Power for cord use in South Korea

490371-AR1 A

Power for cord use in South Africa

490371-BB1 A

Power cord for use in Israel

490371-D01 A

Power cord for use in Argentina

490371-D61 A

Power cord for use in India

674318-001 A

Mouse, HP USB laser

675794-001 A

Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter

679921-001 A

HP Essential Top Load Case

683802-001 A

500-GB, 5400-rpm hard drive, 7 mm

684248-001 N

RTC battery

690019-001 A

Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

691739-001 A

2-GB memory module (PC3L-12800, 1600-MHz, DDR3)

26 Chapter 3 Illustrated parts catalog

Spare part number

CSR flag

Description

691740-001 A

4-GB memory module (PC3L-12800, 1600-MHz, DDR3)

691922-001 A

Mouse, HP Comfort Grip wireless

693374-001 A

8-GB memory module (PC3L-12800, 1600-MHz, DDR3)

693710-001 A

65-W AC adapter for use in India and the People's Republic of China)

696694-001 A

45-W AC adapter

703267-001 A

320-GB, 7200-rpm hard drive, 7 mm

703888-001 A

Professional slim, top load case

704031-001 A

HP lt4112 LTE/HSPA+ Gobi 4G Module

708459-001 A

4-cell, 44WHr, 3.0 Ah Li-ion battery

709848-001 A

Realtek RTL8188EE 802.11bgn Wi-Fi Adapter

710418-001 A

Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter WLAN card

717381-001 A

Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0

718550-001 A

HP Business Top Load Case

721543-001 B

Webcam module

723895-001 A

HP hs3110 HSPA+ Mobile Broadband Module

727753-001 C

Top cover for use in models with a fingerprint reader (includes touchpad)

727754-001 C

Top cover for use in models without a fingerprint reader (includes touchpad)

727755-001 N

Base enclosure (includes power connector bracket and latch)

727756-001 A

Service door

727757-001 N

Cable Kit

727758-001 N

Display panel, 33.8-cm (13.3-inch), anti-glare for use in models without WWAN

727759-001 C

Audio board

727760-001 C

Power button board (includes cable)

727761-001 C

Speaker assembly

727762-001 A

Plastics/Rubber Kit (includes card reader insert, display bezel screw covers, and bottom screw covers)

727763-001 A

Hard Drive Hardware Kit (includes hard drive bracket and screws)

727764-001 C

Fingerprint reader assembly (includes bracket, grommet, and screw)

727765-001 B

Keyboard for use in the United States

727765-031 B

Keyboard for use in the United Kingdom

727765-041 B

Keyboard for use in Germany

727765-051 B

Keyboard for use in France

727765-061 B

Keyboard for use in Italy

Sequential part number listing

27

Spare part number

CSR flag

Description

727765-071 B

Keyboard for use in Spain

727765-081 B

Keyboard for use in Denmark

727765-091 B

Keyboard for use in Norway

727765-131 B

Keyboard for use in Portugal

727765-141 B

Keyboard for use in Turkey

727765-151 B

Keyboard for use in Greece

727765-161 B

Keyboard for use in Latin America

727765-171 B

Keyboard for use in Saudi Arabia

727765-211 B

Keyboard for use in Hungary

727765-251 B

Keyboard for use in Russia

727765-261 B

Keyboard for use in Bulgaria

727765-271 B

Keyboard for use in Romania

727765-281 B

Keyboard for use in Thailand

727765-291 B

Keyboard for use in Japan

727765-A41 B

Keyboard for use in Belgium

727765-AB1 B

Keyboard for use in Taiwan

727765-AD1 B

Keyboard for use in South Korea

727765-B31 B

Keyboard for use in the Netherlands and Europe

727765-B71 B

Keyboard for use in Sweden and Finland

727765-BA1 B

Keyboard for use in Slovakia

727765-BB1 B

Keyboard for use in Israel

727765-BG1 B

Keyboard for use in Switzerland

727765-DB1 B

Keyboard for use in Canada (English)

727765-D61 B

Keyboard for use in India

727765-DD1 B

Keyboard for use in Iceland

727765-DH1 B

Keyboard for use in the Netherlands

727765-FL1 B

Keyboard for use in the Czech Republic and Slovakia

727765-FP1 B

Keyboard for use in Africa

727766-001 N

Heat sink (includes replacement thermal material)

727767-001 C

Screw Kit

727768-001 C

Function board

28 Chapter 3 Illustrated parts catalog

Spare part number

CSR flag

Description

727769-001 N

System board for use in models without Windows 8 and an Intel Core i3-4010U processor (includes replacement thermal material)

727769-501 N

System board for use in models with Windows 8 Standard and an Intel Core i3-4010U processor (includes replacement thermal material)

727769-601 N

System board for use in models with Windows 8 Professional and an Intel Core i3-4010U processor (includes replacement thermal material)

727770-001 N

System board for use in models without Windows 8 and an Intel Core i5-4200U processor (includes replacement thermal material)

727770-501 N

System board for use in models with Windows 8 Standard and an Intel Core i5-4200U processor (includes replacement thermal material)

727770-601 N

System board for use in models with Windows 8 Professional and an Intel Core i5-4200U processor (includes replacement thermal material)

727771-001 N

System board for use in models without Windows 8 and an Intel Core i5-4250U processor (includes replacement thermal material)

727771-501 N

System board for use in models with Windows 8 Standard and an Intel Core i5-4250U processor (includes replacement thermal material)

727771-601 N

System board for use in models with Windows 8 Professional and an Intel Core i5-4250U processor (includes replacement thermal material)

727772-001 N

System board for use in models without Windows 8 and an Intel Core i7-4500U processor (includes replacement thermal material)

727772-501 N

System board for use in models with Windows 8 Standard and an Intel Core i7-4500U processor (includes replacement thermal material)

727772-601 N

System board for use in models with Windows 8 Professional and an Intel Core i7-4500U processor (includes replacement thermal material)

731550-001 A

Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter

731994-001 C

Display bezel (includes screw covers)

731995-001 C

Display rear cover (includes WLAN and WWAN antennas and transceivers)

731996-001 C

Display Hinge Kit (includes left and right display hinges)

731997-001 N

Display panel, 33.8-cm (13.3-inch), anti-glare for use in models with WWAN

731998-001 B

120-GB solid-state drive (M.2)

737584-001 B

128-GB solid-state drive

Sequential part number listing

29

4 Removal and replacement procedures preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:  Flat-bladed screwdriver  Phillips P0 and P1 screwdrivers  Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care when handling the plastic parts. Apply pressure only at the points designated in the maintenance instructions.
30 Chapter 4 Removal and replacement procedures preliminary requirements

Cables and connectors
CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."

Service considerations

31

Grounding guidelines

Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different activities.
CAUTION: A product can be degraded by as little as 700 V.

Event Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPS from plastic tube Removing DIPS from vinyl tray Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box

Typical electrostatic voltage levels

Relative humidity

10%

40%

35,000 V

15,000 V

12,000 V

5,000 V

6,000 V

800 V

2,000 V

700 V

11,500 V

4,000 V

14,500 V

5,000 V

26,500 V

20,000 V

21,000 V

11,000 V

55% 7,500 V 3,000 V 400 V 400 V 2,000 V 3,500 V 7,000 V 5,000 V

32 Chapter 4 Removal and replacement procedures preliminary requirements

Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment:
 To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
 Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
 Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
 Place items on a grounded surface before removing items from their containers.
 Always be properly grounded when touching a component or assembly.
 Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
 Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:
 Cover the workstation with approved static-shielding material.
 Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment.
 Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
 When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
 Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and Styrofoam.
 Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these items only at static-free workstations.
 Avoid contact with pins, leads, or circuitry.
 Turn off power and input signals before inserting or removing connectors or test equipment.

Grounding guidelines

33

Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
 When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips to connect a wrist strap.
 When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance between the operator and ground. To be effective, the conductive strips must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
 Antistatic tapes
 Antistatic smocks, aprons, and sleeve protectors
 Conductive bins and other assembly or soldering aids
 Nonconductive foam
 Conductive tabletop workstations with ground cords of one megohm resistance
 Static-dissipative tables or floor mats with hard ties to the ground
 Field service kits
 Static awareness labels
 Material-handling packages
 Nonconductive plastic bags, tubes, or boxes
 Metal tote boxes
 Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.

Material Antistatic plastic Carbon-loaded plastic Metallized laminate

Use Bags Floor mats Floor mats

Voltage protection level 1,500 V 7,500 V 5,000 V

34 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for Customer SelfRepair parts

CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.

Component replacement procedures
NOTE: Please read and follow the procedures described here to access and replace Customer SelfRepair parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 17 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 16 screws that must be removed, replaced, or loosened when servicing Customer Self-Repair parts. Make special note of each screw size and location during removal and replacement.
Battery

Description 4-cell, 44 WHr, 3.0 Ah Li-ion battery

Spare part number 708459-001

Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.

Component replacement procedures 35

Remove the battery: 1. Position the computer upside-down on a flat surface. 2. Slide the battery release latches (1) at the same time to release the battery. 3. Remove the battery (2) from the computer.
Install the battery by inserting it into the battery bay until you hear a click.
36 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Keyboard
NOTE: For a detailed list of available keyboards, see Sequential part number listing on page 26.

Description Keyboard

Spare part number 727765-xx1

Before removing the keyboard, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
Remove the keyboard:
1. Position the computer upside-down with the front toward you.
2. Remove the 2 Phillips PM2.5×6.0 screws that secure the keyboard to the computer.

3. Position the computer right-side up with the front toward you. 4. Open the computer as far as possible.
Component replacement procedures 37

5. With the keyboard toward you, press down on the keyboard while sliding the keyboard toward the palm rest releasing it from the retention clips.
6. Lift the top of the keyboard at an angle, and then pull the keyboard up to remove it from the palm rest. NOTE: Only pull the keyboard up enough to release it from the computer and flip it over onto the palm rest. The keyboard is connected to the system board via a ribbon cable and a zero insertion force (ZIF) connector.
7. Release the ZIF connector (1) by lifting the latch.
38 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

8. Disconnect the keyboard cable by pulling the ribbon cable (2) out of the ZIF connector and then lift the keyboard (3) up and out of the computer.
9. Remove the keyboard. Reverse this procedure to install the keyboard.
Component replacement procedures 39

Hard drive
NOTE: All hard drive spare part kits include a hard drive bracket and screws.

Description 500-GB, 5400-rpm hard drive 500-GB, 7200-rpm hard drive 128-GB solid-state drive 120-GB solid-state drive (M.2) Hard Drive Hardware Kit (includes hard drive bracket and screws)

Spare part number 683802-001 703267-001 737584-001 731998-001 727763-001

Before disassembling the computer, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the keyboard (see Keyboard on page 37).
Remove the hard drive:
1. Position the upright.

40 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

2. Loosen and remove the 4 Phillips PM2.5×6.0 hard drive retaining plate screws.
3. Lift the top edge of the hard drive retaining plate (1) up, and then pull the retaining plate (2) up at an angle to remove it from the computer.
4. Pull the hard drive tab (1) toward the edge of the computer to disconnect the hard drive. Component replacement procedures 41

5. Lift the hard drive (2) up at an angle, and then pull the hard drive (3) out of the hard drive bay.
6. If you need to remove the hard drive cover from the hard drive, remove the 4 Phillips PM2.5×4.0 screws (1) that secure the cover to the hard drive, and the lift the hard drive from the cover (2).
Reverse this procedure to reassemble and install the hard drive. 42 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Service door
Description Service door

Spare part number 727756-001

Before disassembling the computer, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). Remove the service door: 1. Position the computer upside-down on a flat surface. 2. Loosen the two service door screws (1). 3. Slide the service door towards the front of the computer (2) and lift (3) to remove the service

Reverse the removal procedures to install the service door. Component replacement procedures 43

SIM

NOTE: This section applies only to computer models with WWAN capability.

NOTE: The SIM is provided by the end-user as a security measure for the WWAN module. The SIM should be removed, placed into a static-dissipative container, and then replaced when the computer is reassembled.
Before removing the SIM, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the service door (see Service door on page 43).
Remove the SIM:
 Push the SIM slightly into the slot to disengage it (1), and then pull it out of the slot (2).

44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Memory modules
Description 2-GB memory module (PC3L-12800, 1600-MHz, DDR3) 4-GB memory module (PC3L-12800, 1600-MHz, DDR3) 8-GB memory module (PC3L-12800, 1600-MHz, DDR3)

Spare part number 691739-001 691740-001 693374-001

Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the service door (see Service door on page 43).
Remove the memory module:
1. Position the computer upside-down with the battery bay toward you.
2. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module. (The edge of the module opposite the slot rises away from the computer.)
3. Remove the memory module (2) by pulling the module away from the slot at an angle.
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory module slot.
NOTE: The computer uses two memory sockets. The removal procedure is the same for both memory sockets.

Reverse this procedure to install a memory module. Component replacement procedures 45

WWAN module
CAUTION: The WWAN module and the WLAN module are not interchangeable.
NOTE: M.2 SSD and WWAN devices share the same connector; therefore, you cannot install both devices at the same time.

Description HP lt4112 LTE/HSPA+ Gobi 4G Module HP hs3110 HSPA+ Mobile Broadband Module

Spare part number 704031-001 723895-001

Before removing the WWAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the service door (see Service door on page 43).
Remove the WWAN module:
1. Position the computer upside-down.
2. Disconnect the WWAN antenna cables (1) from the terminals on the WWAN module.
NOTE: The red WWAN antenna cable is connected to the WWAN module "Main" terminal. The blue WWAN antenna cable is connected to the WWAN module "Aux" terminal.
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WWAN module to the computer. (The edge of the module opposite the slot rises away from the computer.)

46 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the WWAN module (3) by pulling the module away from the slot at an angle. NOTE: WWAN modules are designed with a notch to prevent incorrect insertion. Figure 5-1 Removing the WWAN module
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WWAN module.
Component replacement procedures 47

WLAN/Bluetooth combo card
The computer uses a card that provides both WLAN and Bluetooth functionality. CAUTION: The WLAN module and the WWAN module are not interchangeable.

Description Realtek RTL8188EE 802.11bgn Wi-Fi Adapter Mediatek MT7630E 802.11bgn Wi-Fi Adapter and Mediatek Bluetooth 4.0 Adapter Intel Dual Band Wireless-N 7260AN 802.11 a/b/g/n 2x2 WiFi + BT4.0 Broadcom BCM943228HMB 802.11abgn 2x2 Wi-Fi + BT 4.0 Combo Adapter Atheros AR9485 802.11b/g/n 1x1 WiFi Adapter Atheros AR9565 802.11bgn 1x1 WiFi + BT4.0 combo Adapter

Spare part number 709848-001 710418-001 717381-001 731550-001 675794-001 690019-001

Before removing the WLAN module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the service door (see Service door on page 43).
Remove the WLAN module:
1. Position the computer upside-down.
2. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled "1" connects to the WLAN module "Main" terminal labeled "1". The WLAN antenna cable labeled "2" connects to the WLAN module "Aux" terminal labeled "2". If the computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to the middle terminal on the WLAN module.
3. Remove the two Phillips PM2.5×3.0 screws (2) that secure the WLAN module to the computer. (The edge of the module opposite the slot rises away from the computer.)

48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

4. Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Component replacement procedures 49

6 Removal and replacement procedures for Authorized Service Provider parts

CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Service tag and PCID label on page 17 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 47 screws that must be removed, replaced, or loosened when servicing Authorized Service Provider only parts. Make special note of each screw size and location during removal and replacement.
Top cover
NOTE: All top cover spare part kits include a touchpad.

Description Top cover for use in models with a fingerprint reader (includes touchpad) Top cover for use in models without a fingerprint reader (includes touchpad)

Spare part number 727753-001 727754-001

Before removing the top cover, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.

50 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Hard drive (see Hard drive on page 40) Remove the top cover: 1. Position the computer upside-down with the front toward you. 2. Remove the following screw covers from atop the screws on the bottom of the computer: (1) 2 rear rubber screw covers (2) 2 middle rubber screw covers (3) 2 front rubber screw covers NOTE: Rubber screw covers are available in the Rubber/Plastics Kit, spare part number 727762-001.
Component replacement procedures 51

3. Remove the 10 Torx T8M2.5×5.0 screws that secure the top cover to the computer. 4. Disconnect the audio board cable from the system board. 5. Position the computer upright with the front toward you. 52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

6. Remove the 7 Torx T8M2.5×5.0 screws that secure the top cover to the computer.
7. Disconnect the following cables from the system board: (1) Power button cable (2) Touchpad board cable (3) Function board cable
Component replacement procedures 53

8. Pry up on the top of the top cover (start near the hard drive) to disengage it from the computer, and then remove the top cover from the computer.
Reverse this procedure to install the top cover. Use the following illustration to determine proper routing of top cover cables. (1): Function board cable (2): Fingerprint reader board cable (3): Touchpad board cable (4): Power button board cable
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

RTC battery
Description RTC battery

Spare part number 684248-001

Before removing the RTC battery, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) Remove the RTC battery: 1. Position the computer upright with the front toward you. 2. Use a screwdriver to loosen the battery from the socket (1). 3. Lift the battery from the system board (2).

Reverse this procedure to install the RTC battery.

Component replacement procedures 55

Fingerprint reader board
NOTE: All fingerprint reader assembly spare part kits include cable, bracket, grommet, and screw)

Description Fingerprint reader board (includes cable, bracket, grommet, and screw)

Spare part number 727764-001

Before removing the fingerprint reader board, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 35).
5. Remove the following components:
a. Service door (see Service door on page 43).
b. Keyboard (see Keyboard on page 37)
c. Top cover (see Top cover on page 50)
Remove the fingerprint reader board:
1. Position the top cover upside-down.
2. Disconnect the fingerprint reader board cable from the audio board (1).
3. Remove the Phillips PM2.0×3.0 screw (2) that secures the fingerprint reader board bracket to the top cover.
4. Pull the bracket toward bottom edge of the top cover to pull it out from slot (3), and remove it from the top cover (4).

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5. Remove the reader board and cable assembly from the top cover (5). Reverse this procedure to install the fingerprint reader board.
Component replacement procedures 57

Audio board
Description Audio board

Spare part number 727759-001

Before removing the audio board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) Remove the audio board: 1. Position the top cover upside-down. 2. Disconnect the fingerprint reader board cable (1) from the audio board. 3. Remove the two Phillips PM2.0×3.0 screws (2) that secure the audio board to the top cover. 4. Rotate the board upward (3), and then pull the board into the top cover to remove it (4).

Reverse this procedure to install the audio board. 58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

Function board
Description Function board

Spare part number 727768-001

Before removing the function board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) Remove the function board assembly: 1. Position the top cover upside-down. 2. Remove the 2 Phillips PM2.0×3.0 screws (1) that secure the board to the top cover. 3. Lift the function board straight up and off the top cover (2).

Reverse this procedure to install the function board.

Component replacement procedures 59

Power button board
Description Power button board (includes cable)

Spare part number 727760-001

Before removing the power button board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) Remove the power button board assembly: 1. Position the top cover upside-down. 2. Disconnect the cable from the board (1). 3. Remove the Phillips PM2.0×3.0 screw (2) that secures the board to the top cover.

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4. Lift the side of board up at an angle (3), slide the board out from under the tab, and remove the board from the top cover (4).
Reverse this procedure to install the power button board.
Component replacement procedures 61

Speaker assembly
Description Speaker assembly

Spare part number 727761-001

Before removing the speaker assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) d. System board (see System board on page 71) Remove the speaker assembly: 1. Position the computer upright with the front toward you. 2. Remove the 2 Phillips PM2.0×6.0 shoulder screws (1) that secure the speaker assembly to the computer. 3. Remove the speaker cables from the clips and routing path in the base enclosure (2).

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4. Lift up the right side of each speaker (3), and then pull the speakers toward the right (4) to remove the speaker tab out from under the holder in the enclosure to remove the speakers from the computer.
Reverse this procedure to install the speaker assembly.
Component replacement procedures 63

Display assembly
All display assemblies include WLAN antenna transceivers and cables. WWAN models include 2 WWAN antenna transceivers and cables.

Description
Display assembly for use in models without WWAN Display assembly for use in models with WWAN

Spare part number
727758-001
731997-001

Before removing the display assembly, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. WLAN module (see WLAN/Bluetooth combo card on page 48) c. WWAN module (see WWAN module on page 46) d. Keyboard (see Keyboard on page 37) e. Top cover (see Top cover on page 50) f. Power connector cable (see Power connector cable on page 70) Remove the display assembly: 1. Position the computer upside down.

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2. Remove the WLAN and WWAN antennas (1) from the routing path (2) on the bottom of the computer.
3. Pull the antennas through the hole that leads to the top of the computer. 4. Position the computer upright and open the computer as far as possible. 5. Disconnect the display cable (1) from the system board and remove the cable from the routing
path in the base enclosure (2). 6. Remove the WLAN and WWAN antennas (3) from the routing path on the top of the base
enclosure (4), and pull the antenna cables through the hole that routes to the bottom of the computer.
7. Remove the 2 Phillips PM2.0×4.0 screws (1) that secure the power connector bracket to the computer. Component replacement procedures 65

8. Lift the bracket (2) up and out of the base enclosure.
9. Remove the 3 Phillips PM2.5×5.0 screws (1) that secure the display to the computer. 10. Lift the display assembly straight up and remove it (2).
CAUTION: When reinstalling the display assembly, be sure that the wireless antenna cables are routed and arranged properly. Failure to properly route the antennas can result in degradation of the computer's WLAN and WWAN performance. 11. To replace the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.5×4.0 screws (2) from the bottom corners of the display bezel. 12. Release the hooks (3) that secure the bezel to the display enclosure. 66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts

13. Flex the top (4) of the bezel, the inside edges of the left and right sides (5), and then the bottom (6) of the bezel until it disengages from the display enclosure.
14. Remove the display bezel (7). The bezel is available using spare part number 731994-001. Screw covers are available in the Rubber/Plastics Kit, spare part number 727762-001.
15. If it is necessary to replace the webcam module from the display enclosure, remove the tape from atop the module (1), disconnect the cable from the module (2), and then gently pull the module away from the double-sided tape on the display enclosure (3). The webcam module is available using spare part number 721543-001.
Component replacement procedures 67

16. If you need to remove the display panel, remove the 6 Phillips PM1.5×3.0 screws (1) that secure the display panel to the display enclosure, and then rotate the top of the panel up to remove it (2).
17. If you need to remove the display panel/webcam cable, disconnect the cable by lifting the tape (1) that covers the connector, lifting the cable lock (2), and then disconnecting the cable from the panel (3).
18. Remove the display/webcam cable from the back of the display panel. The display/webcam cable is available in the Cable Kit, spare part number 727757-001.
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19. If it is necessary to replace the display hinges, remove the 6 Phillips PM2.5×3.0 screws (1) that secure the display hinges to the display enclosure, and then lift the hinges from the enclosure (2). Display hinges are available using spare part number 731996-001.
The display rear cover kit, spare part number 731995-001, includes WLAN and WWAN antennas and transceivers. Reverse this procedure to reassemble and install the display assembly.
Component replacement procedures 69

Power connector cable
The power connector cable is included in the Cable Kit, spare part number 727757-001. Before removing the power connector cable, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Keyboard (see Keyboard on page 37) c. Top cover (see Top cover on page 50) d. Display (see Display assembly on page 64) Remove the power cable: 1. Position the computer upright and open with the front toward you. 2. Remove the cable from the clips in the base enclosure (1). 3. Remove the power cable from the computer (2).
Reverse this procedure to install the power connector cable.
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System board
NOTE: All system board spare part kits include replacement thermal material.

Description System board for use in models with Intel Core i7 4500u processors: Non-Windows 8 models Windows 8 Standard models Windows 8 Professional models System board for use in models with Intel Core i5 4250u processors: Non-Windows 8 models Windows 8 Standard models Windows 8 Professional models System board for use in models with Intel Core i5 4200u processors: Non-Windows 8 models Windows 8 Standard models Windows 8 Professional models System board for use in models with Intel Core i3 4010u processors: Non-Windows 8 models Windows 8 Standard models Windows 8 Professional models

Spare part number
727772-001 727772-501 727772-601
727771-001 727771-501 727771-601
727770-001 727770-501 727770-601
727769-001 727769-501 727769-601

Before removing the system board, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Hard drive (see Hard drive on page 40) c. Keyboard (see Keyboard on page 37) d. Top cover (see Top cover on page 50)

Component replacement procedures 71

When replacing the system board, be sure to remove the following components from the defective system board and install on the replacement system board:  SIM card (see SIM on page 44)  Memory module (see Memory modules on page 45)  WLAN module (see WLAN/Bluetooth combo card on page 48)  WWAN module (see WWAN module on page 46) Remove the system board: 1. Position the computer upright with the front toward you. 2. Disconnect the display cable (1) and the power cable (2) from the system board.
3. Remove the 2 Phillips PM2.0×4.0 screws (1) that secure the system board to the base enclosure.
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4. Lift the right side of the system board up at an angle (2), and then lift the system board up and to the right to remove it (3).
5. If you need to remove the security bracket from the computer, remove the Phillips PM2.0×3.0 screw (1) that secures the brakcet to the base enclosure, and then lift the bracket straight up and off the computer (2).
Reverse this procedure to install the system board.
Component replacement procedures 73

Heat sink
NOTE: The fan and heat sink are combined into one assembly. All fan/heat sink spare part kits contain replacement thermal material.

Description Heat sink

Spare part number 727766-001

Before removing the heat sink, follow these steps: 1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect all external devices connected to the computer. 3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet,
and then unplugging the AC adapter from the computer. 4. Remove the battery (see Battery on page 35). 5. Remove the following components:
a. Service door (see Service door on page 43). b. Hard drive (see Hard drive on page 40) c. Keyboard (see Keyboard on page 37) d. Top cover (see Top cover on page 50) e. System board (see System board on page 71) Remove the heat sink: 1. Position the system board upside-down with the front toward you. 2. In the order indicated, loosen the 4 captive Phillips screws (1)-(4) that secure the heat sink to the system board. 3. Disconnect the fan cable (5) from the system board.

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4. Lift the heat sink off the system board (6).
NOTE: Thoroughly clean thermal material from the surface of the system board (1) and heat sink (2) each time you remove the heat sink. All heat sink and processor spare part kits include thermal material.
Reverse this procedure to install the heat sink. NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-in) clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. These conditions are affected by high external temperatures, system power consumption, power management/battery conservation configurations, battery fast charging, and software requirements. Exhaust air is displaced through the ventilation grill located on the left side of the computer.
Component replacement procedures 75

7 Computer Setup (BIOS) and Advanced System Diagnostics
Windows 7 ­ Computer Setup (BIOS) and Advanced System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup.
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Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
 To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
 To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key.
 To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
To exit Computer Setup menus, choose one of the following methods:
 To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
 To save your changes and exit Computer Setup menus:
Click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select File > Restore Defaults.

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77

4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then
follow the on-screen instructions. ­ or ­ Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
The next sections describe different ways of updating the BIOS.
Downloading SoftPaqs to update the BIOS Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. To install BIOS updates from the HP website, follow the steps below: 1. Download the SoftPaq from the HP website. 2. Click Run, and then follow the on-screen instructions to update the BIOS. NOTE: Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
BIOS management using system diagnostics 1. Download the SoftPaq from the HP website. NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive).
2. Click Run, and then click Cancel at the Update/USB bootable dialog box. 3. Navigate to the folder located in c:\swsetup that corresponds to your SoftPaq number. 4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the
Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive. 5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive. 6. Restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen. 7. Press f2 to enter Computer Setup. 8. Click BIOS Management from the menu and then select Update BIOS.
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Using f10 setup to update the BIOS
1. Download the SoftPaq from the HP website.
NOTE: Verify that the UEFI system diagnostics is installed on your computer (or USB flash drive).
2. Click Run, and then click Cancel at the Update/USB bootable dialog box.
3. Navigate to the folder located in c:\swsetup that corresponds to your SoftPaq number.
4. Locate the .bin file in the ROMpaq folder (for example, 68CDD.bin) and then copy it to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive.
5. Locate the .sig file in the ROM.cab file and rename it with the same prefix as the .bin file (for example, 68CDD.sig). Copy the renamed file to the Hewlett-Packard\BIOS\New\ folder in either the HP_Tools partition of the hard drive, or the USB flash drive.
6. Restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
7. Press f10 to enter Computer Setup.
8. Click Update System BIOS, and then click Accept to update the BIOS.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.

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79

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Select Start > Help and Support > Maintain.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
BIOS Setup Menu
The tables in this section provide an overview of the BIOS Setup menu options.
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Main menu
Select System information

To do this
 View and change the system time and date.
 View identification information about your computer.
 View specification information about the processor, memory size, and system BIOS.

Security menu
Select Administrator password Power-on password

To do this Control access to Setup Utility. Control access to your computer.

Diagnostics menu
Select Primary Hard Disk Self Test Memory Test

To do this Run a quick or comprehensive self-test on the hard drive. Run a diagnostic test on the system memory.

Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:
 Start-up test--This test analyzes the main computer components that are required to start the computer.
 Run-in test--This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
 System Tune-Up--This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
 Hard disk test--This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.

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 Memory test--This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
 Battery test--This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
You can view system information and error logs in the Advanced System Diagnostics window. To start Advanced System Diagnostics: 1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is
displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2. 2. Click the diagnostic test you want to run, and then follow the on-screen instructions. NOTE: If you need to stop a diagnostics test while it is running, press esc.
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Windows 8 ­ Computer Setup (BIOS) and Advanced System Diagnostics
Using Computer Setup
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled.
To start Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup.
2. Press f10 to enter Computer Setup.
 To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
 To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the screen, or use the up arrow key or the down arrow key on the keyboard.
 To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow the on-screen instructions.

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83

To exit Computer Setup menus, choose one of the following methods:  To exit Computer Setup menus without saving your changes:
Click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions. ­ or ­ Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.  To save your changes and exit Computer Setup menus: Click the Save icon in the lower-right corner of the screen, and then follow the on-screen instructions. ­ or ­ Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and
then follow the on-screen instructions. ­ or ­ Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
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Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing fn +esc (if you are already in Windows) or by using Computer Setup.
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-right corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power on the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. From the Start screen, select the HP Support Assistant app.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your computer. Make a note of the date, name, or other identifier. You may need this information to locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing any software updates, especially system BIOS updates.

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BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download is complete. If no instructions are displayed, follow these steps:
1. From the Start screen, type e, and then click File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in Computer Setup. You can also press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to prompt you for a boot location each time the computer turns on or restarts.
Choosing MultiBoot preferences
You can use MultiBoot in the following ways:
 To set a new boot order that the computer uses each time it is turned on, by changing the boot order in Computer Setup.
 To dynamically choose the boot device, by pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing f9 to enter the Boot Device Options menu.
 To use MultiBoot Express to set variable boot orders. This feature prompts you for a boot device each time the computer is turned on or restarted.
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Setting a new boot order in Computer Setup
To start Computer Setup and set a boot device order that the computer uses each time it is turned on or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select the Legacy Boot Order list, and then press enter.
4. To move the device up in the boot order, use a pointing device to click the up arrow, or press the + key.
­ or ­
To move the device down in the boot order, use a pointing device to click the down arrow, or press the - key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Dynamically choosing a boot device using the f9 prompt
To dynamically choose a boot device for the current startup sequence, follow these steps:
1. Open the Select Boot Device menu by turning on or restarting the computer, and then pressing esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f9.
3. Use a pointing device or the arrow keys to select a boot device, then press enter.
Setting a MultiBoot Express prompt
To start Computer Setup and set the computer to display the MultiBoot startup location menu each time the computer is started or restarted, follow these steps:
1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select System Configuration > Boot Options, and then press enter.

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4. In the MultiBoot Express Popup Delay (Sec) field, enter the length of time in seconds that you want the computer to display the startup location menu before it defaults to the current MultiBoot setting. (When 0 is selected, the Express Boot startup location menu is not displayed.)
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the arrow keys to select File > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
Entering MultiBoot Express preferences
When the Express Boot menu is displayed during startup, you have the following choices:
 To specify a boot device from the Express Boot menu, select your preference within the allotted time, and then press enter.
 To prevent the computer from defaulting to the current MultiBoot setting, press any key before the allotted time expires. The computer will not start until you select a boot device and press enter.
 To allow the computer to start according to the current MultiBoot settings, wait for the allotted time to expire.
Using System Diagnostics
System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests may be available in System Diagnostics:
 System Tune-Up--This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
 Start-up test--This test analyzes the main computer components that are required to start the computer.
 Run-in test--This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
 Hard disk test--This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
 Memory test--This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
 Battery test--This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery.
 BIOS Management--You can update or rollback the version of the BIOS on the system. Do not shut down or remove external power during the process. You will be given a confirmation screen
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before your BIOS is modified. Select BIOS update, BIOS Rollback, or Back to main menu.
You can view system information and error logs or select languages in the System Diagnostics window.
To start System Diagnostics:
1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.

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SLED ­ Computer Setup (BIOS) and Advanced System Diagnostics
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly.
Starting Computer Setup
NOTE: An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled. To start Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup.
Using Computer Setup
Navigating and selecting in Computer Setup
To navigate and select in Computer Setup, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.  To select a menu or a menu item, use the tab key and the keyboard arrow keys and then
press enter, or use a pointing device to click the item.  To scroll up and down, click the up arrow or the down arrow in the upper-right corner of the
screen, or use the up arrow key or the down arrow key.  To close open dialog boxes and return to the main Computer Setup screen, press esc, and
then follow the on-screen instructions. NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard to navigate and make selections in Computer Setup. 2. Press f10 to enter Computer Setup.
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To exit Computer Setup menus, choose one of the following methods:  To exit Computer Setup menus without saving your changes, click the Exit icon in the lower-left
corner of the screen, and then follow the on-screen instructions. ­ or ­ Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter. ­ or ­  To save your changes and exit Computer Setup menus, click the Save icon in the lower-left corner of the screen, and then follow the on-screen instructions. ­ or ­ Use the tab key and the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts.
Restoring factory settings in Computer Setup
NOTE: Restoring defaults will not change the hard drive mode.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps: 1. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen. 2. Press f10 to enter Computer Setup. 3. Use a pointing device or the arrow keys to select File > Restore Defaults. 4. Follow the on-screen instructions. 5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then
follow the on-screen instructions. ­ or ­ Use the arrow keys to select File > Save Changes and Exit, and then press enter. Your changes go into effect when the computer restarts. NOTE: Your password settings and security settings are not changed when you restore the factory settings.
Updating the BIOS
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs.

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Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed.
BIOS version information (also known as ROM date and System BIOS) can be displayed as follows:
1. Start Computer Setup.
2. Use a pointing device or the arrow keys to select File > System Information.
3. To exit Computer Setup without saving your changes, click the Exit icon in the lower-left corner of the screen, and then follow the on-screen instructions.
­ or ­
Use the tab key and the arrow keys to select File > Ignore Changes and Exit, and then press enter.
NOTE: You can also determine the BIOS version by turning on or restarting the computer, pressing the esc key while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen, and then pressing the f1 key. Follow the on-screen instructions to exit this screen.
Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Suspend or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
3. Click the option for software and driver downloads, type your computer model number in the product box, and then press enter. Follow the on-screen instructions to identify your computer and access the BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
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6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
Using Advanced System Diagnostics
Advanced System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. The following diagnostic tests are available in Advanced System Diagnostics:
 Start-up test--This test analyzes the main computer components that are required to start the computer.
 Run-in test--This test repeats the start-up test and checks for intermittent problems that the start-up test does not detect.
 Hard disk test--This test analyzes the physical condition of the hard drive, and then checks all data in every sector of the hard drive. If the test detects a damaged sector, it attempts to move the data to a good sector.
 Memory test--This test analyzes the physical condition of the memory modules. If it reports an error, replace the memory modules immediately.
 Battery test--This test analyzes the condition of the battery and calibrates the battery if necessary. If the battery fails the test, contact support to report the issue and purchase a replacement battery.
 System Tune-Up--This group of additional tests checks your computer to make sure that the main components are functioning correctly. System Tune-Up runs longer and more comprehensive tests on memory modules, hard drive SMART attributes, the hard drive surface, the battery (and battery calibration), video memory, and the WLAN module status.
You can view system information and error logs in the Advanced System Diagnostics window.
To start Advanced System Diagnostics:
1. Turn on or restart the computer. While the "Press the ESC key for Startup Menu" message is displayed in the lower-left corner of the screen, press esc. When the Startup Menu is displayed, press f2.
2. Click the diagnostic test you want to run, and then follow the on-screen instructions.
NOTE: If you need to stop a diagnostics test while it is running, press esc.

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8 Specifications

Computer specifications

Metric

U.S.

Dimensions

Length

23.4 cm

9.19 in

Width

32.6 cm

12.83 in

Height

2.1 cm

0.83 in

Weight (equipped with 1 SODIMM, SSD, WLAN module, 4- 1.5 kg cell battery, webcam)

3.01 lbs

Input power

Operating voltage

19.0 V dc @ 4.74 A ­ 90 W or 18.5 V dc @ 3.5 A - 65 W

Operating current

4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc)

0°C to 35°C

32°F to 95°F

Operating (writing to optical disc)

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Relative humidity

Operating

10% to 90%

Nonoperating

5% to 95%

Maximum altitude (unpressurized)

Operating (14.7 to 10.1 psia)

-15 m to 3,048 m

50 ft to 10,000 ft

Nonoperating (14.7 to 4.4 psia)

-15 m to 12,192 m

-50 ft to 40,000 ft

Shock

Operating

125 g, 2 ms, half-sine

Nonoperating

200 g, 2 ms, half-sine

Random vibration

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Metric

U.S.

Operating

0.75 g zero-to-peak, 10 Hz to 500 Hz, 0.25 oct/min sweep rate

Nonoperating

1.50 g zero-to-peak, 10 Hz to 500 Hz, 0.5 oct/min sweep rate

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

33.8-cm (13.3-in), HD display specifications

Active diagonal size Resolution Active area PPI Surface treatment Contrast ratio Response time Brightness Viewing angle Backlight Luminance uniformity @ 13 points Lifetime (1/2 luminance) Color coordinate (white) Color tolerance (white) Color tolerance (R, G, B) Color gamut

Metric 33.8-cm 1366x768 (HD) 293.38x165.02 118 Anti-glare 300:1 (typical) ­ Anti-glare 16 ms 200 nits (typical) SVA LED 1.4 (typ), 1.6 (max) 12,000 hours (0.313, 0.329) +/- 0.02 +/- 0.03 45% NTSC @CIE1931

U.S. 13.3-in

33.8-cm (13.3-in), HD display specifications

95

Hard drive specifications

320-GB*

500-GB*

Dimensions

Height

9.5 mm

9.5 mm

Width

70 mm

70 mm

Weight

92 g

101 g

Interface type

SATA

Transfer rate

100 MB/sec

Security

ATA security

Seek times (typical read, including setting)

Single track

1.5 ms

3 ms

Average

13 ms

13 ms

Maximum

27 ms

24 ms

Logical blocks

625,142,448

1,048,576,000

Disc rotational speed

5400 rpm

5400 rpm or 7200 rpm

Operating temperature

5°C to 55°C (41°F to 131°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

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Specification information in Device Manager
Device Manager allows you to view and control the hardware attached to the computer, as well as provides hardware specification information.
You can also add hardware or modify device configurations using Device Manager.
NOTE: Windows 7 includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to Windows Help and Support for more information.
After you open Device Manager, drill-down to a device and double-click it to access its properties.
To access Device Manager in Windows 8:
1. From the Start screen, type control, and then select Control Panel.
2. Select System and Security, and then in the System area, click Device Manager.
A list display all the devices installed in your computer.
To access Device Manager in Windows 7:
1. Select Start > Computer > System properties.
2. In the left pane, click Device Manager.

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97

9 Backup and recovery in Windows 7
To protect your information, use Windows Backup and Restore to back up individual files and folders, back up your entire hard drive (select models only), create system repair discs (select models only) with the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. Windows Backup and Restore provides the following options:  Creating a system repair disc (select models only) by using the installed optical drive (select
models only) or an optional external optical drive  Backing up your information  Creating a system image (select models only)  Scheduling automatic backups (select models only)  Creating system restore points  Recovering individual files  Restoring the computer to a previous state  Recovering information using recovery tools NOTE: For detailed instructions, perform a search for these topics in Help and Support. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. See Help and Support for more information.
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Creating recovery media with HP Recovery Disc Creator
HP Recovery Disc Creator is a software program that offers an alternative way to create recovery media. After you successfully set up the computer, you can create recovery media using HP Recovery Disc Creator. This recovery media performs a system recovery if the hard drive becomes corrupted. A system recovery reinstalls the original operating system and the software programs installed at the factory, and then configures the settings for the programs.
HP Recovery Disc Creator can create two kinds of recovery DVDs as follows:
 Windows DVD--Installs the operating system without additional drivers or applications. Choosing this selection creates a DVD that restores the original operating system and the software programs installed at the factory.
 Driver DVD--Installs specific drivers and applications only, in the same way that the HP Software Setup utility installs drivers and applications.
Creating recovery media
NOTE: Operating system recovery media can be created only once. Thereafter, the option to create that media will not be available.
1. Select Start > All Programs > Security and Protection > HP Recovery Disc Creator.
2. Select Driver DVD or Windows DVD.
3. From the drop-down menu, select the drive for burning the recovery media.
4. Click the Burn button to start the burning process.
Backing up your information
Recovery after a system failure is as good as your most recent backup. Immediately after software setup, you should create system repair discs (select models only) using HP Recovery Disc Creator using the installed optical drive (select models only) or an optional external optical drive and back up your system. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair discs (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs.
You can back up your information to an optional external hard drive, a network drive, or discs.
Note the following when backing up:
 Store personal files in the Documents library, and back it up regularly.
 Back up templates that are stored in their associated programs.

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 Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot of your settings. The screen shot can be a time-saver if you have to reset your preferences.
 When backing up to discs, use any of the following types of discs (purchased separately): CD-R, CD-RW, DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVD±RW. The discs you use will depend on the type of optical drive you are using. NOTE: DVDs and DVDs with double-layer (DL) support store more information than CDs, so using them for backup reduces the number of recovery discs required.
 When backing up to discs, number each disc before inserting it into the external drive. To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create a system repair disc (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:  Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly.  f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair discs you previously created (select models only), you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 102.
Using the Windows recovery tools
To recover information you previously backed up: 1. Select Start > All Programs > Maintenance > Backup and Restore. 2. Follow the on-screen instructions to recover your system settings, your computer (select models
only), or your files. To recover your information using Startup Repair, follow these steps:
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CAUTION: Using Startup Repair completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the Windows partition and the HP Recovery partition.
To check for the Windows partition, select Start > Computer.
To check for the HP Recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition has been deleted, the f11 restore option will not function. You must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately) if the Windows partition and the HP Recovery partition are not listed. For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 102.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer, and then press f8 before the Windows operating system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in Help and Support.
Using f11 recovery tools
CAUTION: Using f11 recovery tools completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: click Start, right-click Computer, click Manage, and then click Disk Management.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 7 operating system DVD and the Driver Recovery disc (both purchased separately). For additional information, see Using a Windows 7 operating system DVD (purchased separately) on page 102.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
4. Press f11 while the "Press <F11> for recovery" message is displayed on the screen.
5. Follow the on-screen instructions.
Performing a system recovery 101

Using a Windows 7 operating system DVD (purchased separately)
To order a Windows 7 operating system DVD, go to the HP website. For U.S. support, go to http:// www.hp.com/go/contactHP. For worldwide support, go to http://welcome.hp.com/country/us/en/ wwcontact_us.html. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 7 operating system DVD: NOTE: This process takes several minutes. 1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 7 operating system DVD into the optical drive
before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. 5. Click Next. 6. Select Repair your computer. 7. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 7 operating system DVD, and then insert the Driver Recovery disc. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
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10 Backup and recovery in Windows 8
To protect your information, use Windows backup and restore utilities to back up individual files and folders, back up your entire hard drive, create system repair media (select models only) by using the installed optical drive (select models only) or an optional external optical drive, or create system restore points. In case of system failure, you can use the backup files to restore the contents of your computer. From the Start screen, type restore, click Settings, and then select from the list of displayed options. NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. In case of system instability, HP recommends that you print the recovery procedures and save them for later use. NOTE: Windows includes the User Account Control feature to improve the security of your computer. You may be prompted for your permission or password for tasks such as installing software, running utilities, or changing Windows settings. Refer to HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Backing up your information
Recovery after a system failure is as good as your most recent backup. You should create system repair media and your initial backup immediately after initial system setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. The system repair media (select models only) are used to start up (boot) the computer and repair the operating system in case of system instability or failure. Your initial and subsequent backups allow you to restore your data and settings if a failure occurs. On Start screen, type backup, click Settings, and then select Save backup copies of your files with File History. You can back up your information to an optional external hard drive or a network drive. Note the following when backing up:  Store personal files in the Documents library, and back it up regularly.  Back up templates that are stored in their associated programs.  Save customized settings that appear in a window, toolbar, or menu bar by taking a screen shot
of your settings. The screen shot can be a time-saver if you have to reset your preferences.
Backing up your information 103

To create a backup using Backup and Restore: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer. 1. From the Start screen, type backup, click Settings, and then select from the list of displayed
options. 2. Follow the on-screen instructions to set up your backup, create a system image (select models
only), or create system repair media (select models only).
Performing a system recovery
In case of system failure or instability, the computer provides the following tools to recover your files:  Windows recovery tools: You can use Windows Backup and Restore to recover information you
have previously backed up. You can also use Windows Automatic Repair to fix problems that might prevent Windows from starting correctly.  f11 recovery tools: You can use the f11 recovery tools to recover your original hard drive image. The image includes the Windows operating system and software programs installed at the factory. NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you previously created (select models only), you must purchase Windows 8 operating system media to reboot the computer and repair the operating system. For additional information, see Using Windows 8 operating system media (purchased separately) on page 106.
Using the Windows recovery tools
To recover information you previously backed up:  Access HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP
Support Assistant app. To recover your information using Automatic Repair, follow these steps:
104 Chapter 10 Backup and recovery in Windows 8

CAUTION: Some Automatic Repair options will completely erase and reformat the hard drive. All files you have created and any software installed on the computer are permanently removed. When reformatting is complete, the recovery process restores the operating system, as well as the drivers, software, and utilities from the backup used for recovery.
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition and the Windows partition.
From the Start screen, type e, and then click File Explorer.
­ or ­
From the Start screen, type c, and then select Computer.
NOTE: If the Windows partition and the HP Recovery partition are not listed, you must recover your operating system and programs using the Windows 8 operating system DVD and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 106.
3. If the Windows partition and the HP Recovery partition are listed, restart the computer. After Windows has loaded, press and hold the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Automatic Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for these topics in HP Support Assistant. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
Using f11 recovery tools
CAUTION: Using f11 completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. The f11 recovery tool reinstalls the operating system and HP programs and drivers that were installed at the factory. Software not installed at the factory must be reinstalled.
To recover the original hard drive image using f11:
1. If possible, back up all personal files.
2. If possible, check for the presence of the HP Recovery partition: From the Start screen, type C, and then select Computer.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs using the Windows 8 operating system media and the Driver Recovery media (both purchased separately). For additional information, see Using Windows 8 operating system media (purchased separately) on page 106.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
Performing a system recovery 105

4. Press f11 while the "Press <F11> for recovery" message is displayed on the screen. 5. Follow the on-screen instructions.
Using Windows 8 operating system media (purchased separately)
To order a Windows 8 operating system DVD, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. You can also order the DVD by calling support. For contact information, see the Worldwide Telephone Numbers booklet included with the computer. CAUTION: Using a Windows 8 operating system media completely erases hard drive contents and reformats the hard drive. All files that you have created and any software that you have installed on the computer are permanently removed. When reformatting is complete, the recovery process helps you restore the operating system, as well as drivers, software, and utilities. To initiate recovery using a Windows 8 operating system DVD: NOTE: This process takes several minutes.
1. If possible, back up all personal files. 2. Restart the computer, and then insert the Windows 8 operating system DVD into the optical drive
before the Windows operating system loads. 3. When prompted, press any keyboard key. 4. Follow the on-screen instructions. After the repair is completed: 1. Eject the Windows 8 operating system media and then insert the Driver Recovery media. 2. Install the Hardware Enabling Drivers first, and then install Recommended Applications.
Using Windows Refresh for quick and easy recovery
When your computer is not working properly and you need to regain system stability, the Windows Refresh option allows you to start fresh and keep what is important to you. IMPORTANT: Refresh removes any traditional applications that were not originally installed on the system at the factory. NOTE: During Refresh, a list of removed traditional applications will be saved so that you have a quick way to see what you might need to reinstall. See HP Support Assistant for instructions on reinstalling traditional applications. To access HP Support Assistant on the Start screen, select the HP Support Assistant app. NOTE: You may be prompted for your permission or password when using Refresh. See HP Support Assistant for more information. To access HP Support Assistant on the Start screen, select the HP Support Assistant app.
106 Chapter 10 Backup and recovery in Windows 8

To start Refresh: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the
charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General
from the PC settings screen. 4. Scroll the right-side choices down to display Refresh your PC without affecting your files. 5. Under Refresh your PC without affecting your files, select Get started, and follow the
on-screen instructions.
Remove everything and reinstall Windows
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, apps, and settings from your computer, and reinstalls Windows. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key or from the Start screen. To use the f11 key: 1. Press f11 while the computer boots.
­ or ­ Press and hold f11 as you press the power button. 2. Choose your language. 3. Choose your keyboard layout. 4. Select Troubleshoot from the boot options menu. 5. Select Reset your PC, and follow the on-screen instructions. To use the Start screen: 1. From the Start screen, point to the far-right upper or lower corner of the screen to display the charms. 2. Click Settings. 3. Click Change PC settings in the bottom-right corner of the screen, and then select General from the PC settings screen.
Performing a system recovery 107

4. Scroll the right-side choices down to display Remove everything and reinstall Windows. 5. Under Remove everything and reinstall Windows, select Get started, and follow the
on-screen instructions.
Using HP Software Setup
HP Software Setup can be used to reinstall drivers or select software that has been corrupted or deleted from the system. 1. From the Start screen, type HP Software Setup, and select Apps. 2. Open HP Software Setup. 3. Follow the on-screen directions to reinstall drivers or select software.
108 Chapter 10 Backup and recovery in Windows 8

11 Backup and Recovery in SLED
Recovery after a system failure is as good as your most recent backup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup. Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever needed.
Creating backups
1. Create restore media immediately after you set up the computer. For more information, see Performing a system recovery on page 110.
2. As you add files, routinely create a backup of your system and personal information.
Backing up your information
You should back up your computer files on a regular schedule to maintain a current backup. You can manually back up your information to an optional external drive, a network drive, or discs. Back up your system at the following times:  At regularly scheduled times  Before the computer is repaired or restored  Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings: 1. Select Computer > More Applications > Tools > Backup Manager Settings, and click
Backup my home directory. 2. Click Storage Destination Location, and then select a location to back up your information. 3. Click Schedule, and then select a time schedule to perform backups at a regularly scheduled
time. To immediately back up your information, click the Backup Now check box.
Creating backups 109

NOTE: Before you back up your information, be sure you have designated a location to save the backup files. 4. Click Save and Backup to start the backup and to save the backup settings. To restore backup files: 1. Select Computer > More Applications > Tools > Backup Manager Restore. 2. Click Backup Source, and then select the location of the backup files. 3. Click Restore Destination, and then select the destination to restore the files. 4. To restore all files from the selected location, click Restore all files. To restore select files only, click Restore selected files, click Select Files and then select the files to be restored. 5. Under Restore Point, click the time and date of the backup. NOTE: If multiple backups have been performed, click Use the latest version to restore the latest version. 6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
Performing a system recovery
Recovery allows you to repair or restore the computer to its original factory state. You can create an HP Factory Image Restore DVD, using an installed or an external DVD±RW optical drive. CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you have created and any software installed on the computer are permanently removed. The recovery tool reinstalls the original operating system and HP programs and drivers that were installed at the factory. Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be restored from a backup. To restore the computer using the HP Factory Image Restore DVD, you must first create the recovery disc. To create the recovery disc: NOTE: HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure. 1. Select Computer > More Applications. 2. In the left pane, click Tools, and then click Create HP Factory Image Restore DVD in the
right pane. 3. Follow the on-screen instructions to create an image file to burn a recovery disc. To restore the computer from the recovery disc, follow these steps: 1. If possible, back up all personal files. 2. Insert the HP Factory Image Restore DVD into the optical drive and restart the computer. 3. As the computer is restarting, press f9 to open the Computer Setup boot option menu.
110 Chapter 11 Backup and Recovery in SLED

4. Press the down arrow to select Restore SLED HP-BNB preload image from the Linux boot menu, and then press enter.
5. Using the arrow keys, select Yes when prompted: Do you want to start the SystemRestore?
6. Follow the on-screen instructions.
USB Recovery option (select models only)
The USB Recovery Disk On Key (flash drive) option allows you to create a backup image of the SLED operating system installed on select HP Business Notebooks. This Disk On Key may be used to restore the system to the original factory state when the F11 recovery option is not available. This process should be done on first obtaining the computer.
CAUTION: The USB recovery option does not preserve data present on the computer's hard drive or on the Disk On Key used for the recovery process. Back up any data on the Disk on Key or the notebook that will be recovered before starting.
NOTE: HP recommends that you create the USB Recovery Disk in the event of a system failure. The Disk On Key used for this process should be 4 GB or larger.
Creating a USB Recovery Disk On Key
1. Connect the USB Disk On Key to a USB port on the computer.
2. Select Computer > More applications > Tools > Create Recovery USB.
3. Enter the root password when prompted.
4. Select USB Disk On Key from the list.
5. Click OK.
6. A question dialog will remind you that the data on the USB key will be destroyed. To continue, click OK. Otherwise, click Cancel and back up the contents of the Disk On Key on another computer.
7. The backup process will display a status dialog box while the backup is in progress.
NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted. You may close the file browser window if desired. Once the USB Recovery Key has been created, the status dialog will close. The USB Recovery Key is ready for use.
Recovering from a USB Recovery Disk On Key
CAUTION: Before starting the Recovery process, make sure any data on the system to be recovered has been backed up. The recovery process destroys all data on the system to be recovered.
1. Turn off the computer.
2. Connect the USB Disk On Key to a USB port on the computer.
3. Turn on the computer while holding down the f9 key.
USB Recovery option (select models only) 111

4. Once the system has booted, the Boot Options menu should appear. 5. Using the arrow keys, select USB Disk On Key and press enter.
NOTE: The description may vary from one USB key to another. Any entry other than Optical Disk Drive, Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key. 6. Once the USB Recovery Disk On Key has been selected, press enter. The USB Recovery Disk On Key will boot. 7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, "Do you want to start the System-Restore?" If data on the computer has not been backed up, use the tab key and select No. The system will reboot. Back up the system data and repeat the previous steps. If no data should be saved from the computer, use the tab key to select Yes. Press enter to begin the recovery process. 8. After the files are copied to the system, follow the on-screen instructions.
Remove everything and reinstall SLED
Sometimes you want to perform detailed reformatting of your computer, or you want to remove personal information before you give away or recycle your computer. The process described in this section provides a speedy, simple way to return the computer to its original state. This option removes all personal data, applications, and settings from your computer, and reinstalls the Linux operating system. IMPORTANT: This option does not provide backups of your information. Before using this option, back up any personal information you wish to retain. You can initiate this option by using the f11 key. To use the f11 key: Press f11 while the computer boots. ­ or ­ Press and hold f11 as you press the power button. The following options are available:  Cancel/Reboot--Reboots the system. No recovery or restore activity is performed.  Recover/Repair System--This option repairs a system that is not working properly and preserves
user data.  Restore Factory System--This option restores the system back to the original factory state. User
data is not preserved. Select an option and follow the on-screen instructions.
112 Chapter 11 Backup and Recovery in SLED

12 Statement of Volatility
The purpose of this document is to provide general information regarding non-volatile memory in industry-standards based HP Business Notebook PC systems and provide general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business Notebook PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business Notebook PC system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. The steps below will remove personal data from the notebook PC, including the nonvolatile memory found in Intel-based and AMD-based system boards. Some of these steps are disclosed in the Maintenance & Service Guides available for HP PC products available on the product support pages at www.hp.com. 1. Follow steps (a) through (I) below to restore the nonvolatile memory that can contain personal
data. Restoring or re-programming nonvolatile memory that does not store personal data is neither necessary nor recommended. a. Enter BIOS (F10) Setup by powering on the system and pressing F10 when prompted near
the bottom of the display, or press the ESC key to display the start up menu, then press F10 . If the system has a BIOS administrator password, enter the password at the prompt. b. Select the File menu, then Restore Defaults. c. Select the System Configuration menu, then Restore Security Defaults. d. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select the tag that has been set. Press the spacebar once to clear the tag, then press Enter to return to the prior menu. e. If a DriveLock password is set, select the Security menu, scroll down to DriveLock, then select DriveLock password. Select the desired hard drive. Click Disable protection, enter the existing master DriveLock password, then press Enter to confirm and return to the prior menu. Repeat this procedure if more than one hard drive has a DriveLock password.
113

f. If an Automatic DriveLock password is set, select the Security menu, scroll down to Automatic DriveLock, then select the desired hard drive and disable protection. Repeat this procedure if more than one hard drive has an Automatic DriveLock password.
g. Select the File menu, then Reset BIOS Security to factory default. Click yes at the warning message.
h. Select the File menu, then Save Changes and Exit.
i. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint sensor, one or two prompts will appear. One to clear the TPM and the other to Reset Fingerprint Sensor; press F1 to accept or F2 to reject.
If the HP notebook model number ends in a `p' or `w' and includes Intel® Centrino with VProTM, reboot the PC and enter BIOS Setup by pressing F10 when prompted. Select System Configuration, then AMT Options. Then select Un-configure AMT on next boot. Select Save then Yes. Select the File menu, and then select Save Changes and Exit. Reboot the system and confirm that you want to un-configure AMT.
j. If the optional Intel® Anti-Theft Technology (AT) was activated, contact the provider to deactivate it.
k. If the optional Absolute® Software Computrace® management and tracking service was activated on the notebook PC, contact the provider to deactivate it.
l. Remove all power and system batteries for at least 24 hours.
2. Remove and retain the storage drive or clear the contents of the drive.
a. Hard Disk Drive (HDD)
Clear the HDD contents by using the HP Disk Sanitizer® utility or a third party application that, ideally, is U.S. Department of Defense (DOD) 5220.22-M approved.
To run HP Disk Sanitizer, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display, or press ESC to display the start up menu, then press F10. Select the Security menu and scroll down to the Utilities menu. Select Disk Sanitizer and select the desired drive. For a higher level of protection, select Optimum.
NOTE: This process will take a long time, and the amount of time varies based on the hard drive capacity.
b. Solid State Drive (SSD)
Clear the SSD contents by using the BIOS Setup Secure Erase command option, or by using a third party utility designed to erase data from an SSD. To run Secure Erase, enter BIOS Setup by powering on the system and pressing F10 when prompted near the bottom of the display. Select the Security menu and scroll down to the Utilities menu. Select Secure Erase and select the desired hard drive.
114 Chapter 12 Statement of Volatility

Non-volatile memory usage

Non Volatile Amount Memory Type (Size)

Does this memory store customer data?

Real Time Clock 256 Bytes

No

(RTC) battery

backed-up

CMOS

configuration

memory (CMOS)

Controller (NIC) EEPROM

64 Kbytes

No

(not customer

accessible)

Keyboard ROM

64 Kbytes

No

(not customer

accessible)

DIMM Serial Presence Detect (SPD) configuration data
System BIOS

256 Bytes

No

per memory

module, 128

Bytes

programmabl

e (not

customer

accessible)

4 to 5

Yes

MBytes

Does this memory retain data when power is removed?

What is the purpose of this memory?

How is data input into this memory?

How is this memory write protected?

Yes

Stores system Using the F10 Setup utility This memory is not write-

date and time or changing the Microsoft® protected. HP

and limited

Windows® date & time.

recommends password

keyboard

protecting the F10 Setup

controller data.

utility.

Yes

Store NIC

Using a utility from the NIC A utility is required to

configuration vendor that can be run from write data to this

and NIC

DOS.

memory and is available

firmware.

from NIC vendor.

Writing data to this

ROM in an

inappropriate manner

will render the NIC non-

functional.

Yes

Stores

Programmed at the factory. A utility is required for

firmware code Code is updated when the writing data to this

(keyboard,

system BIOS is updated.

memory and is available

mouse, &

on the HP website.

battery

Writing data to this

management).

ROM in an

inappropriate manner

can render the PC non-

functional.

Yes

Stores memory Programmed by the memory Data cannot be written

module

vendor.

to this memory when the

information.

module is installed in a

PC. The specific write

protection method varies

by memory vendor.

Yes

Store system System BIOS code is

A utility is required for

BIOS code and programmed at the factory. writing data to this

PC

Code is updated when the memory and is available

configuration system BIOS is updated.

on the HP website.

data.

Configuration data and

Writing data to this

settings are input using the ROM in an

F10 setup utility or a custom inappropriate manner

utility.

can render the PC non-

functional.

Non-volatile memory usage 115

Non Volatile Amount Memory Type (Size)

Intel Management Engine Firmware (present only in models ending in a `p' or `w' or with Intel Centrino Pro technology)

1.5 or 5MByte

Bluetooth flash

2Mbit

802.11 WLAN EEPROM

4kb to 8kb

Web Camera

64K bit

Fingerprint Reader

512kByte Flash

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the purpose of this memory?

How is data input into this memory?

How is this memory write protected?

Yes

Yes

Stores Management Engine Code, Settings, Provisioning Data and iAMT third party data store.

Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third party data store contents can populated by a remote management console or local applications registered by an administrator to have access to the space.

The Intel chipset is configured to enforce HW protection to block all direct read/write access to this area. An Intel utility is required for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.

No

Yes

Stores

Programmed at the factory. A utility is required for

Bluetooth

Tools for writing data to this writing data to this

configuration memory are not publicly

memory and is made

and firmware. available but can be

available through newer

obtained from the silicon

versions of the driver if

vendor.

the flash requires an

upgrade.

No

Yes

Stores

Programmed at the factory. A utility is required for

configuration Tools for writing data to this writing data to this

and calibration memory are not made

memory and is typically

data.

public.

not made available to

the public unless a

firmware upgrade is

necessary to address a

unique issue.

No

Yes

Store Web

Using a utility from the

A utility is required for

Cam

device manufacturer that

writing data to this

configuration can be run from Windows. memory and is typically

and firmware.

not made available to

the public unless a

firmware upgrade is

necessary to address a

unique issue.

Yes

Yes

Stores fingerprint templates.

By enrolling in HP ProtectTools Security Manager.

Only a digitally signed application can make the call to write to the flash.

116 Chapter 12 Statement of Volatility

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)? a. Turn on or restart the computer and press F10 when prompted near the bottom of the display. b. Select File, then select Restore defaults. c. Follow the on-screen instructions. d. Select File, save changes and exit, then press Enter.
2. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written? The DIMM SPD memory contains information about the memory module such as size, serial number, data width, speed/timing, voltage and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a PC. Third party tools do exist that can write to the EEPROM when the memory module is not installed in a PC. There are various third party tools available to read SPD memory.
3. Does the "Firmware Hub for System BIOS" contain the BIOS program? Is this chip writable, and if so how? The Firmware Hub does contain the BIOS program and is writable. A utility is required to perform the write function.
4. In some PC systems, the Firmware Hub for System BIOS is a flash memory chip so that updates can be written by the customer. Is this true for these BIOS chips? Yes, they are flash memory chips.
5. What is meant by "Restore the nonvolatile memory found in Intel-based system boards"? This relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration data.
6. Does resetting the CMOS configuration memory return the PC back to factory defaults? The process of resetting the CMOS will return certain system settings to factory default but will not reset many of the system data and configuration defaults to their factory settings. To return these system data and configuration defaults to factory settings, refer to question and answer 1 and follow the instructions for returning the BIOS settings to factory defaults.
Questions and answers 117

13 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries and regions must meet the requirements of the country or region where the computer is used.
Requirements for all countries and regions
The following requirements are applicable to all countries and regions:  The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).  All power cord sets must be approved by an acceptable accredited agency responsible for
evaluation in the country or region where the power cord set will be used.  The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating
of 125 or 250 V ac, as required by the power system of each country or region.  The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320
Standard Sheet C13 connector for mating with the appliance inlet on the back of the computer.
118 Chapter 13 Power cord set requirements

Requirements for specific countries and regions

Country/region Argentina Australia Austria Belgium Brazil Canada Chile Denmark Finland France Germany India Israel Italy Japan The Netherlands New Zealand Norway The People's Republic of China Saudi Arabia Singapore South Africa South Korea Sweden Switzerland Taiwan Thailand The United Kingdom

Accredited agency IRAM SAA OVE CEBEC ABNT CSA IMQ DEMKO FIMKO UTE VDE ISI SII IMQ JIS KEMA SANZ NEMKO CCC SASO PSB SABS KTL SEMKO SEV BSMI TISI ASTA

Applicable note number 1 1 1 1 1 2 1 1 1 1 1 1 1 1 3 1 1 1 4 7 1 1 5 1 1 6 1 1

Requirements for specific countries and regions 119

Country/region

Accredited agency

Applicable note number

The United States

UL

2

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

3. The appliance coupler, flexible cord, and wall plug must bear a "T" mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.

4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.

5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each element. Corset approval number and logo must be printed on a flag label.

6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.

7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or ASTA marks.

120 Chapter 13 Power cord set requirements

14 Recycling
Battery
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http:// www.hp.com/recycle.
Display
WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. CAUTION: The procedures in this chapter can result in damage to display components. The only components intended for recycling purposes are the LCD panel and the backlight. When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org. This section provides disassembly instructions for the display assembly. The display assembly must be disassembled to gain access to the backlight (1) and the liquid crystal display (LCD) panel (2).
Battery 121

NOTE: The procedures provided in this chapter are general disassembly instructions. Specific details, such as screw sizes, quantities, and locations, and component shapes and sizes, can vary from one computer model to another. Perform the following steps to disassemble the display assembly: 1. Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly.
2. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
3. Remove the display bezel (3).
122 Chapter 14 Recycling

4. Disconnect all display panel cables (1) from the display inverter and remove the inverter (2).
5. Remove all screws (1) that secure the display panel assembly to the display enclosure. 6. Remove the display panel assembly (2) from the display enclosure.
7. Position the display panel assembly upside-down. 8. Remove all screws that secure the display panel frame to the display panel.
9. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame. Display 123

10. Remove the display panel frame (2) from the display panel.
11. Remove the screws (1) that secure the backlight cover to the display panel. 12. Lift the top edge of the backlight cover (2) and swing it outward.
13. Remove the backlight cover. 14. Position the display panel right-side up.
124 Chapter 14 Recycling

15. Remove the backlight cables (1) from the clip (2) in the display panel.
16. Position the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury.
17. Remove the backlight frame from the display panel.
Display 125

18. Remove the backlight from the backlight frame.
19. Disconnect the display panel cable (1) from the LCD panel. 20. Remove the screws (2) that secure the LCD panel to the display rear panel. 21. Release the LCD panel (3) from the display rear panel. 22. Release the tape (4) that secures the LCD panel to the display rear panel.
23. Remove the LCD panel.
24. Recycle the LCD panel and backlight. 126 Chapter 14 Recycling

Index

A AC adapter, spare part numbers
25, 27 AC adapter/battery light 15 advanced system diagnostics 81 antennas
disconnecting 46, 48 audio board
removal 58 spare part number 20, 27, 58 audio board cable, illustrated 23 audio, product description 2 audio-in (microphone) jack, identifying 15 audio-out (headphone) jack, identifying 15
B backup 109 Backup and Restore 100, 104 base enclosure, spare part
number 21, 27 battery
removal 35 spare part number 21, 27, 35 battery bay, identifying 16 battery release latch 16 BIOS determining version 79, 85,
92 downloading an update 80,
85, 92 updating 78, 84, 91 Bluetooth card spare part number 48 buttons left TouchPad 9 power 11

right TouchPad 9 Windows button 12
C cables, service considerations 31 caps lock light, identifying 10 case, basic carrying 25, 26 case, nylon 25, 27 case, slim top load 25, 27 chipset, product description 1 components
bottom 16 display 6, 8 front 13 left side 14 right side 15 top 9 computer reset 107, 112 Computer Setup navigating and selecting 77,
83, 90 restoring factory settings 77,
84, 91 SUSE Linux 90 Windows 7 76 Windows 8 83 computer setup navigating and selecting 90 restoring factory settings 91 computer specifications 94 connector, power 15 connectors, service considerations 31
D diskette drive
precautions 31

display assembly removal 64 spare part numbers 64
display bezel removal 66 spare part number 22, 29
display component recycling 121 display components, spare part
numbers 22 display hinge
removal 68 spare part number 22, 28, 29 display panel product description 1 spare part number 27, 29 display rear cover, spare part number 22, 29 display specifications 95 drives preventing damage 31
E electrostatic discharge 32 embedded numeric keypad,
identifying 13 esc key, identifying 12 Ethernet, product description 2 external media cards, product
description 3 external monitor port 14
F f11 recovery 101, 105 fan sink
spare part number 74 fingerprint reader board
removal 56 spare part number 20, 27, 56 fingerprint reader, identifying 12

Index 127

fn key, identifying 12 function board
removal 59 spare part number 20, 28, 59 function keys, identifying 12
G graphics, product description 1 grounding equipment and
methods 34
H hard drive
precautions 31 product description 2 removal 40 spare part numbers 20, 24,
40 specifications 96 Hard Drive Hardware Kit, spare part number 24, 27, 40 hard drive light 13 hard drive recovery 101, 105 HDMI port, identifying 14 headphone (audio-out) jack 15 heat sink removal 74 spare part number 21 hinge removal 68 spare part number 28
I integrated webcam light,
identifying 6, 8 internal display switch 7, 8 internal microphones, identifying
6, 8
J jacks
audio-in (microphone) 15 audio-out (headphone) 15 network 15 RJ-45 (network) 15
K keyboard
product description 3

removal 37 spare part numbers 20, 27,
37 keypad
embedded numeric 13 keys
esc 12 fn 12 function 12 Windows applications 13
L latches, battery release 16 legacy support, USB 76, 83, 90 lights
AC adapter/battery 15 caps lock 10 hard drive 13 microphone mute 10 mute 10 network 15 num lock 10 power 10 RJ-45 (network) 15 webcam 6, 8 wireless 10 LVDS display cable, illustrated 23
M mass storage devices, spare part
numbers 24 Media Card Reader, identifying
13 memory module
identifying 16 product description 1 removal 45 spare part numbers 21, 45 microphone (audio-in) jack product description 2 microphone (audio-in) jack, identifying 15 microphone mute light, identifying 10 model name 1 mouse, basic carrying 25, 26 mute light 10
N network jack, identifying 15 network lights, identifying 15

num lock light 10
O operating system, product
description 3 optical drive
precautions 31 product description 2
P packing guidelines 33 PCID label 18 plastic parts 30 Plastics Kit, spare part number 23 Plastics/Rubber Kit, spare part
number 25, 27 pointing device, product
description 3 ports
external monitor 14 HDMI 14 product description 3 USB 14, 15 power button board removal 60 replacing 60 spare part number 20, 27, 60 power button, identifying 11 power connector cable removal 70 spare part number 70 power connector cable, illustrated 23 power connector, identifying 15 power cord set requirements 118 spare part numbers 25, 26 power lights 10 power requirements, product description 3 processor product description 1 product description audio 2 chipset 1 display panel 1 Ethernet 2 external media cards 3 graphics 1 hard drives 2

128 Index

keyboard 3 memory module 1 microphone 2 mini 2 operating system 3 pointing devices 3 ports 3 power requirements 3 processors 1 product name 1 security 3 serviceability 4 webcam 2 wireless 2 product name 1
R recovery 106, 109 recovery partition 101, 105 recycle
computer 107 refresh 106 removal/replacement
procedures 35, 50 remove everything and reinstall
Windows 107 reset
computer 107, 112 steps 107, 112 restoring the hard drive 101, 105 RJ-45 (network) jack, identifying 15 RJ-45 (network) lights, identifying 15 RJ-45 network cable, illustrated 23 RTC battery removal 55 spare part number 20, 26, 55
S Screw Kit, spare part number 25,
28 security cable slot, identifying 14 security, product description 3 service considerations 30 service door 16
removal 43 spare part number 21, 27, 43 service tag 17

serviceability, product description 4
setup utility navigating and selecting 77, 83 restoring factory settings 77, 84 SUSE Linux 90 Windows 7 76 Windows 8 83
SIM slot, identifying 16 SIM, removal 44 SLED
remove everything and reinstall option 112
slots security cable 14 SIM 16
speaker assembly removal 62 spare part number 21, 27, 62
speakers, identifying 11 specifications
computer 94 display 95 hard drive 96 static-shielding materials 34 SUSE Linux Computer Setup 90 system board removal 71 spare part numbers 20, 29,
71 System Diagnostics 88 system repair disc 98 system restore points 98
T thermal material, replacement 75 tools required 30 top cover
removal 50 spare part number 20, 27, 50 TouchPad buttons 9 TouchPad zone identifying 9 transporting guidelines 33

U USB legacy support 76, 83, 90 USB ports, identifying 14, 15
V vents, identifying 14, 16
W webcam 7, 8
identifying 7 product description 2 webcam light, identifying 6, 8 webcam module removal 67 spare part number 22, 27 webcam, identifying 8 Windows Refresh 106 reinstall 107 remove everything and reinstall
option 107 reset 107 Windows 7 Computer Setup 76 operating system DVD 102 Windows 8 Computer Setup 83 operating system DVD 106 Windows applications key, identifying 13 Windows Backup and Restore 98 Windows button, identifying 12 wireless antennas disconnecting 46, 48 wireless antennas, identifying 6 wireless light 10 wireless, product description 2 WLAN antennas, identifying 6, 8 WLAN/Bluetooth combo card removal 48 spare part number 21, 48 workstation guidelines 33 WWAN antennas, identifying 6 WWAN module removal 46 spare part number 21, 27,
46

Index 129


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