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IBM    IBM (IBM Institute for Business Value)                    .             .            IBM      .        [email protected]    .



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Nancy Pearson IBM          . Nancy , ,      24   . IBM   Nancy     , IBM Smarter Planet   . Nancy  (Smarter Work)  Smarter Planet          . Nancy        [email protected].
Eric Lesser IBM        .      20        .        Sloan Management Review, Academy of Management Executive, Chief Learning Officer, International Human Resources Information Management Journal        . Eric        [email protected].
Joel Sapp IBM             .   , ,  2.0,     15     . Joel                  , (American Society of Training and Development) . Joel       [email protected].

   ,     ,         . IBM                 .


Michael Holmes,      , IBM  
Tami Cannizzaro,     , IBM  
Kristen Lauria,     , IBM  
 
          .
ibm.com/smartwork/study
IBM       . ibm.com/iibv
     
IBM                   . IBM             .  17     170                 .

© Copyright IBM Corporation 2010
IBM Global Services Route 100 Somers, NY 10589 U.S.A.
Produced in the United States of America April 2010 All Rights Reserved
IBM, IBM   ibm.com      International Business Machines Corporation    .    IBM      (®  TM)      ,        IBM      .          .  IBM    "   "(ibm.com/legal/copytrade.shtml) .
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  IBM ,      IBM           .
  
1McKendrick, Joe, "Is anyone ready to process a trillion events perday?" ZDNet.com, 2008 5 11. http://blogs.zdnet.com/ serviceoriented/?p=1102     . "     1 ~ 100    ...        10  ,     1  ."
2"Atlas Air's efficiency takes off with SOA-enabled business process management." IBM Corporation. 2008 12. http://www-01.ibm.com/software/success/cssdb.nsf/cs/JSTS-7LP PHK?OpenDocument&Site=default&cty=en_us
3"Celina Insurance Group streamlines collaborative processes with agents to stay ahead of competition." IBM Corporation. 2007 10. http://www-01.ibm.com/software/success/cssdb.nsf/ CS/CCLE-788MR9?OpenDocument&Site=gicss67fss&cty=en_us
4"Globe Telecom: Gaining marketing agility with smart promotions." IBM Corporation. 2010 3. http://www-2000. ibm.com/software/success/cssdb.nsf/cs/JSTS-7Z7K7B?OpenDoc ument&Site=default&cty=en_us
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