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IBM IBM IBM IBM IBM (IBM Institute for Business Value) . . IBM . [email protected] . : Nancy Pearson, Eric Lesser, Joel Sapp . IBM , . . . . , , . . "" . " " , , , , . , 15 . . , , 275 . . · . . · ,, . · , . 2 ? . . . . , , . , . . , 1 ,1 . , , , , . , , , . . . . , . , . , , . , . ( 1 ) . · · · , IBM 3 · · · · · , · · , · · · · · · · · 1: ? ? ? ? 275 . IT . . . · . . · , , . · , . 4 289 ( 2 ). 29% , 36% , 35% // . , " " , ( 16%) . , . , . . 7% 10% CEO 21% CFO// 9% CIO/ 16% 5% EVP 10% SVP 22% VP 34% <1,000 34% 1,000-10,000 32% >10,000 2: , . , . / 2 . . IBM 5 , ( 3 ). , . , . , . / / / 18% 21% 21% 12% 19% 17% 19% 17% 12% 15% 22% 29% 28% 32% 32% 30% 30% 26% 32% 43% 48% 40% 52% 77% 3: 6 , . , ( 4 ). . 2 . * 3 · · · , . . 34% 11% *: (, , ) "" " " 4: , · 2 . · 2 . · 3 . , . · 30% , 3.5 . · , 2.6. IBM 7 , . . , . , . , . , . . , . . , . · · · . . , , . , . , , , . . , . . . 8 Atlas Air: Atlas Air Worldwide Holdings . 747 , , , , .2 . , Atlas . Atlas Air . , . , Atlas , , . Atlas . Atlas . Atlas " " . Atlas "" . , . , Atlas . , . " . . ." Jim Barrecchia, , Atlas Air . , . . . . IBM 9 , . , CT . , , . . Celina: Celina Insurance Group 8 . 500 . 3 Celina 200 20~200 . Celina . , Celina . Celina , . , 50% . , Celina , . Celina , . Celina . , . . . Celina 55 50% . Celina . , Celina . Celina . " . ." Rob Shoenfelt, CIO, Celina Insurance Group 10 , , , , . "Celina: " . , . , . . . Globe Telecom: 2,700 Globe Telecom .4 10 80% . 10 9 . . . GlobeTelecom . . Globe . , IT . Globe . . ID . Globe . , 15% 600% . , , , GlobeTelecom . Globe . . Globe 95% . Globe . " ." Mario Domingo, , Globe Telecom5 IBM 11 . , , . . . , . , . . , . , , . , . , . . . , ( ) . , , 26%, 34% . . , 17% . . ? . , 70% . . 55% 36% . , 35% . 8% . ? , , ( ) , . 9 , 4 . , ( 5 ). 12 (: ) (: , , , ) 17% 14% 9% 8% 3% 12% 26% 41% 40% 37% 32% 30% 27% 25% 2.4 1.5 2.6 3.6 3.8 9.0 2.1 5: , . , . . , . · . · . · . IBM 13 ? . · ? , ? · ? · ? · ? · ? ? · ? . . . , . . , . Nancy Pearson IBM . Nancy , , 24 . IBM Nancy , IBM Smarter Planet . Nancy (Smarter Work) Smarter Planet . Nancy [email protected]. Eric Lesser IBM . 20 . Sloan Management Review, Academy of Management Executive, Chief Learning Officer, International Human Resources Information Management Journal . Eric [email protected]. Joel Sapp IBM . , , 2.0, 15 . Joel , (American Society of Training and Development) . Joel [email protected]. , , . IBM . Michael Holmes, , IBM Tami Cannizzaro, , IBM Kristen Lauria, , IBM . ibm.com/smartwork/study IBM . ibm.com/iibv IBM . IBM . 17 170 . © Copyright IBM Corporation 2010 IBM Global Services Route 100 Somers, NY 10589 U.S.A. Produced in the United States of America April 2010 All Rights Reserved IBM, IBM ibm.com International Business Machines Corporation . IBM (® TM) , IBM . . IBM " "(ibm.com/legal/copytrade.shtml) . , . IBM , IBM . 1McKendrick, Joe, "Is anyone ready to process a trillion events perday?" ZDNet.com, 2008 5 11. http://blogs.zdnet.com/ serviceoriented/?p=1102 . " 1 ~ 100 ... 10 , 1 ." 2"Atlas Air's efficiency takes off with SOA-enabled business process management." IBM Corporation. 2008 12. http://www-01.ibm.com/software/success/cssdb.nsf/cs/JSTS-7LP PHK?OpenDocument&Site=default&cty=en_us 3"Celina Insurance Group streamlines collaborative processes with agents to stay ahead of competition." IBM Corporation. 2007 10. http://www-01.ibm.com/software/success/cssdb.nsf/ CS/CCLE-788MR9?OpenDocument&Site=gicss67fss&cty=en_us 4"Globe Telecom: Gaining marketing agility with smart promotions." IBM Corporation. 2010 3. http://www-2000. ibm.com/software/success/cssdb.nsf/cs/JSTS-7Z7K7B?OpenDoc ument&Site=default&cty=en_us 5 . . GBE03295-KRKO-00Adobe PDF Library 8.0 Adobe InDesign CS3 (5.0)