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UC9020

uc9020 um w 2022-07-21 (8.93 MB)

StreamLIVE™ HD allt-i-ett flerkanalig AV-mixer - UC9020, ATEN Innehållsskapande | ATEN Belgium – Svenska

User Manual for ATEN models including: UC9020, StreamLIVE HD Multi-Channel AV Mixer, UC9020 StreamLIVE HD Multi-Channel AV Mixer

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Document DEVICE REPORTuc9020 um w 2022-07-21
UC9020
StreamLIVETM HD Mul-Channel AV Mixer User Manual

StreamLIVETM HD User Manual
Compliance Statements
FEDERAL COMMUNICATIONS COMMISSION INTERFERENCE STATEMENT This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense. The device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. FCC Caution Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. Warning Operation of this equipment in a residential environment could cause radio interference. Achtung Der Gebrauch dieses Geräts in Wohnumgebung kann Funkstörungen verursachen.
KCC Statement
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StreamLIVETM HD User Manual
HDMI Trademark Statement The terms HDMI, HDMI High-Definition Multimedia Interface, and the HDMI Logo are trademarks or registered trademarks of HDMI Licensing Administrator, Inc. RoHS This product is RoHS compliant.
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StreamLIVETM HD User Manual

User Information

Online Registration Be sure to register your product at our online support center:

International

http://eservice.aten.com

Telephone Support For telephone support, call this number:

International China Japan Korea North America

886-2-8692-6959 86-400-810-0-810 81-3-5615-5811 82-2-467-6789 1-888-999-ATEN ext 4988 1-949-428-1111

User Notice All information, documentation, and specifications contained in this manual are subject to change without prior notification by the manufacturer. The manufacturer makes no representations or warranties, either expressed or implied, with respect to the contents hereof and specifically disclaims any warranties as to merchantability or fitness for any particular purpose. Any of the manufacturer's software described in this manual is sold or licensed as is. Should the programs prove defective following their purchase, the buyer (and not the manufacturer, its distributor, or its dealer), assumes the entire cost of all necessary servicing, repair and any incidental or consequential damages resulting from any defect in the software.
The manufacturer of this system is not responsible for any radio and/or TV interference caused by unauthorized modifications to this device. It is the responsibility of the user to correct such interference.
The manufacturer is not responsible for any damage incurred in the operation of this system if the correct operational voltage setting was not selected prior to operation. PLEASE VERIFY THAT THE VOLTAGE SETTING IS CORRECT BEFORE USE.

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StreamLIVETM HD User Manual

Product Information
For information about all ATEN products and how they can help you connect without limits, visit ATEN on the Web or contact an ATEN Authorized Reseller. Visit ATEN on the Web for a list of locations and telephone numbers:

International North America

http://www.aten.com http://www.aten-usa.com

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StreamLIVETM HD User Manual
Package Contents
Check to make sure that all the components are in working order. If you encounter any problem, please contact your dealer. 1 UC9020 StreamLIVETM HD Multi-Channel AV Mixer 1 USB Type-C to USB Type-A custom-made cable
(parts no.: LIN6-09B1-C11G) 1 USB Type-A to USB Type-A cable
(parts no.: LIN5-04U1-U1HG) 1 power cord 1 user instructions
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StreamLIVETM HD User Manual
Table of Contents
Compliance Statements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ii User Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv
Telephone Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv User Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iv Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vi Table of Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii About this Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi
1. Introduction
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Top View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Rear View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Side View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
2. Hardware Setup
Connecting the StreamLIVETM HD Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Connecting iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Lightning Connector on iPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 USB-C Connector on iPad. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Pairing an Android Tablet or Chromebook via Network . . . . . . . . . . . 13 Connecting Chromebook. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
Using the OnAir Cam App . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Supported Systems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing the ATEN OnAir Lite App . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Connecting the iOS Mobile Device . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
3. ATEN OnAir App & Side Menu
ATEN OnAir Application . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Page Components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Side Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Current Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Create Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Copy as New Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Open Project . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 About . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 All Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Tutorial . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Self-diagnostic . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
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4. ATEN OnAir App & Video Mixer
Video Mixer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Scene Editor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Resize/Crop Tool . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Resize . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32 Crop (Media Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Add/Edit Text Overlay . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 Re-order the Overlays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
5. ATEN OnAir App & Audio Mixer
Audio Mixer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37
6. ATEN OnAir App & Settings
Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39 Live-streaming on Facebook & Youtube. . . . . . . . . . . . . . . . . . . . . . . . . . 42
Logging into Youtube Account for Live-streaming . . . . . . . . . . . . . . . 42 Logging into Facebook Account for Live-streaming . . . . . . . . . . . . . . 44 Example Live-stream URL and Stream Key (Facebook) . . . . . . . . . . 49 Example Live-stream URL and Stream Key (Youtube). . . . . . . . . . . . 49 Recording Live-stream Video (External Storage) . . . . . . . . . . . . . . . . 50
External Storage Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 50 Video Information for Live-stream Recording . . . . . . . . . . . . . . . . 51
7. Quick Live-Stream Setup
Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 During the Live-Stream / Live-Stream Recording . . . . . . . . . . . . . . . 56 Quick Mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56
8. Firmware Upgrade
Download Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Preparing the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Upgrading the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
Upgrade Assessment Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61 Upgrade Fail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 61
Appendix
Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Supported List of Android Tablets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 66 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75 Live-Streaming Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77
Create a Live Stream with Youtube . . . . . . . . . . . . . . . . . . . . . . . . . . 77 What is CDN Service? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 RTMP/RTMPS and RTSP Protocols. . . . . . . . . . . . . . . . . . . . . . . . . . 77
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Other ways to input image overlays . . . . . . . . . . . . . . . . . . . . . . . . . . 78 Limited Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 79
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StreamLIVETM HD User Manual
About this Manual
This user manual is provided to help you get the most from the UC9020 unit. It covers all aspects of installation, configuration, and operation. An overview of the information found in the manual is provided below. Chapter 1, Introduction introduces you to the Multi-Channel AV Mixer. Its purpose, features, installation considerations, and panel components are presented and described. Chapter 2, Hardware Setup describes the steps that are necessary to quickly and safely set up your installation. Chapter 3, ATEN OnAir App & Side Menu explains the functions in the OnAir App and its side menu. Chapter 4, ATEN OnAir App & Video Mixer explains the functions in the Video Mixer deck in the OnAir App, including scene editing, media resizing/ cropping and text and image overlays. Chapter 5, ATEN OnAir App & Audio Mixer explains the functions in the Audio Mixer deck in the OnAir App. Chapter 6, ATEN OnAir App & Settings explains the settings you can configure for the collaborations between the unit and the OnAir App. Chapter 7, Quick Live-Stream Setup describes how to quickly setup your system to help you start live-streaming. Chapter 8, Firmware Upgrade describes the firmware upgrade procedure and how the volume mixer LED behaves during the firmware upgrade. Appendix provides a list of safety instructions and precautions, ATEN technical support information, product specifications, and other technical information.
Note:  Read this manual thoroughly and follow the installation and operation
procedures carefully to prevent any damage to the unit or any connected devices.  This product may be updated, with features and functions added, improved or removed since the release of this manual. For an up-to-date user manual, visit http://www.aten.com/global/en/
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StreamLIVETM HD User Manual

Conventions This manual uses the following conventions:

Monospaced [ ]
1.  >

Indicates text that you should key in.
Indicates keys you should press. For example, [Enter] means to press the Enter key. If keys need to be chorded, they appear together in the same bracket with a plus sign between them: [Ctrl+Alt].
Numbered lists represent procedures with sequential steps.
Bullet lists provide information, but do not involve sequential steps.
Indicates selecting the option (on a menu or dialog box, for
example), that comes next. For example, Start > Run means to
open the Start menu, and then select Run.
Indicates critical information.

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Chapter 1
Introduction
Overview
The StreamLIVETM HD is a portable, all-in-one, multi-channel audio / video mixer device that integrates an 1080p video capture, video recorder, video switch, stream broadcaster, video converter, 4K video splitter, and audio mixer into one compact box to eliminate the hassle of working with different AV equipment. The StreamLIVETM HD makes HDMI video sources broadcast for higher quality live stream to CDN platforms such as YouTube Live, Facebook and Twitch.
For added convenience, the StreamLIVETM HD features an intuitive app ­ OnAirTM App, making it easy to monitor, edit image layouts, and adjust PiP settings. The StreamLIVETM HD is PC and software-free, and with its welldesigned control panel, it makes livestreaming operations smooth and effortless. Users can even preview video and monitor audio levels before going live with their web broadcast! To get started, simply connect audio / video sources, and an Ethernet with an ATEN app-installed iPad, and you are ready to roll.
For enterprises in need of delivering remote presentations on Skype, Zoom, MS Teams, OBS, or other platforms for meetings, online events, and webinars alike, the StreamLIVETM HD works with ATEN Stream to USB software, which helps convert streams into USB webcam signals. Moreover, the software enables operators to monitor the live production coming from all StreamLIVETM HD in a media pool and to broadcast each stream to the right destination.
When it comes to outputting content from an iPhone / iPad, usually UI elements appear on the video feed, which is not aesthetically pleasing. This is where ATEN OnAir Cam app helps! The app helps capture camera feed from an iPhone / iPad and turn it into an 1080p @ 60 Hz HDMI video source devoid of on-screen icons or overlays. Such clean camera feed can be used on the StreamLIVETM HD for live stream rig or post production set-up enhancement, achieving higher production value.
Whether users are capturing, editing or streaming, the StreamLIVETM HD with its ergonomic and practical design, is flexible enough to fit all independent live streaming broadcasting environments. With a rich feature set, the StreamLIVETM HD addresses the challenges that independent live streaming broadcasters encounter and provides an easy-to-use solution.
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StreamLIVETM HD User Manual
Features
 All-in-one design to simplify streaming workflow ­ Integrates 1080p video capture, video recorder, video switch, streaming encoder, video converter, video splitter, and audio mixer
 Professional-quality live streaming to global audiences by any CDN platform. With a low entry threshold, even entry-level users can quickly get started
 1080p recording ­ features media recording that can be used to record a program and save recordings directly to a connected external hard drive via USB
 Intuitive app for preview and program monitoring, change video layout in Full Screen / PBP/ PiP settings, adding image and subtitles overlays, and smooth scenes transitions for a professional finish
 Storyboard-like management ­ presets up to 8 scenes for later while streaming and during performances to reduce the need to interact with hardware
 Compact mixer control panel ­ switches & mixes between multiple video & audio sources with the help of easily identifiable luminous keys
 Fanless and optimized thermal air flow system for quiet operation  Multitask designed handle-stand to enhance portability and ergonmic
comfort angle  Works with ATEN Stream to USB software ­ converts streams from
multiple StreamLIVETM HDs into USB webcam signals for delivering remote presentations on Skype, Zoom, MS Teams, OBS, and more  Receives clean HDMI camera feed via ATEN OnAir Cam app ­ the app helps capture the iPhone / iPad camera feed and turn it into a clean 1080p @ 60 Hz HDMI video source without on-screen icons or overlays for the StreamLIVETM HD's usage
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Chapter 1. Introduction

Requirements

 Ethernet connection  an iPad, Android tablet, or Chromebook with the following specs:

Device Type iPad
Android tablet

OS iOS 11 or later
Android 9 or later

other requirements
iPad Pro (1st gen, 12.9")
iPad Pro (1st gen, 9.7")
iPad Pro (2nd gen, 12.9")
iPad Pro (2nd gen, 10.5")
iPad Pro (3rd gen, 12.9", or above)
iPad Pro (3rd gen, 11", or above)
iPad (5th gen or above)
iPad Air (3rd gen or above)
iPad mini (5th gen or above)
 Octa-core ARM Cortex grade
CPU or above
 2.75 GB RAM or above  StreamLIVETM HD must be
of firmware v1.1.109 or later (see Firmware Upgrade, page 59)

Chromebook

Chromebook 1.1.105 or later

Note: Make sure to use a compatible Android tablet. For a list of compatible Android tablets, see Supported List of Android Tablets, page 66.
 StreamLIVETM HD must be
of firmware v1.3.121 or later (see Firmware Upgrade, page 59)

 USB Storage Device (for live-stream video recording)  USB 3.x compatible flash drive or mobile drive (HDD / SSD)  At least 32GB of free space

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StreamLIVETM HD User Manual
Components
Top View

15 16 17

14
1 2 3
13

4 56 7 89

10

11 12

No. Component

Description

Audio Section (Controls the audio settings of the system)

1 audio level control Controls the volume of the selected audio source.

2 volume meter LEDs The LED reflects the controlled volume. During firmware upgrade, the LED behavior is changed. Refer to Upgrading the Unit on page 60 for the LED behavior during firmware upgrade.

3 PGM

Switches to the PGM audio source. The button will light up when switched to this source.

4 HDMI 2 audio source

Switches to the HDMI 2 audio source. The button will light up when switched to this source.

5 HDMI 1 audio source

Switches to the HDMI 1 audio source. The button will light up when switched to this source.

6 AFV

Audio-Follows-Video: Pressing the AFV button will light up. If the video source is selected, the source's audio will also be played.

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Chapter 1. Introduction

No. Component

Description

7 MIC

Switches to the MIC audio source. The button will light up when switched to this source.

8 L/R

Switches to the RCA Line In audio source. The button will light up when switched to this source.

9 mute

Mutes / unmutes the audio the system is currently tuned into. When muting source 1 or 2, AFV will also be turned off.

Video Section (controls the video settings of the system)

10 scenes selector

Selects the current stream (PGM) scene and the preview (PRV) scene.
Greenly lit button indicates PRV Preview.
Redly lit button indicates PGM Preview.

Transition Control Section (switches the current stream (PGM) scene to the preview (PRV) stream and vice versa)

11 auto (transition)

Pressing the Auto button will begin the transition after a specified time (0.3-3.0 seconds). Go to the Setting Deck and refer to page 41 on how to modify this specified time.

12 cut (transition)

Press and hold for 3 seconds to enter Quick Mode. Refer to Quick Mode on page 56 for more information.
The transition happens immediately when you press the Cut button.

13 T-Bar (transition)
14 iPad stand 15 SRC / PGM view
selector 16 pause stream 17 GoLive

Press and hold for 3 seconds to enter Quick Mode. Refer to Quick Mode on page 56 for more information.
Slide the T-Bar to start the transition. The scene transition speed depends on how fast you slide the bar. Sliding the T-bar all the way to one end will complete the transition. You can create different effects by sliding it slowly, quickly or even hold it half way.
Allows the iPad to sit in.
Pressing the button will switch video source between HDMI source 1, HDMI source 2 and PGM.
Press this button to pause streaming.
Press this button to start streaming and/or recording. Press again to stop.

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StreamLIVETM HD User Manual
Rear View

No. Component

Description

1 SRC / PGM output Programmed (PGM) video output. port

2 4K HDMI loop out An HDMI 1 input source and an HDMI 1 loop out. port / 4K HDMI input port

3 1080P video input port

HDMI 2 input that can take video input A or B. To select A or B, go to Media on page 31.

4 Ethernet port

For Internet connection.

5 USB 3.2 Gen1 Type- For firmware upgrade and livestream recording. A port

6 RCA line in port / mic in port

Connect mic or audio sources for additional audio effects.

7 AC power socket Powers the unit.

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Side View

Chapter 1. Introduction

No. Component
1 iPad link port (Data only)
2 3.5mm audio monitor jack

Description Connects to the iPad for ATEN OnAir app.
Sound output for the PGM scene (the redly lit scene).

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Chapter 2
Hardware Setup
Please review the safety information regarding the placement of this device in Safety Instructions, page 63.
Connecting the StreamLIVETM HD Unit
Before you begin to connect the StreamLIVETM HD, make sure to download and install the ATEN OnAir app on your iPad / Android tablet / Chromebook device. To install the StreamLIVETM HD app, scan the QR codes below.
Follow the steps below to connect the StreamLIVETM HD to an HDMI source and the host.
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StreamLIVETM HD User Manual

8
iPad Chromebook

7

Earphone

USB

3.5 mm TRS

2

HDMI Video Source examples (unencrypted)

or

or

HDM I HDM I HDM I

3

1

Audio Source examples

Power Adapter

RCA 6.35 mm Line In TRS

Power

UC9020 (Rear)

HDMI HDMI

Ethernet Network

USB

6 External
Storage Device

UC9020 (Side)

or

Monitor

Monitor

Chromebook

Android Tablet

CDN

Platforms

4

5

ATEN Stream to USB Capture

1. Power on the unit by connecting the power cord. Wait for the boot-up luminous (scene keys) sequence.

2. Connect the HDMI sources (e.g. PC, gaming console or video recorder)1.

3. Connect a microphone or any other audio sources.

4. (Optional) Connect the HDMI output cable if necessary:

a) Connect the HDMI display to the SRC/PGM output port.

b) Connect the HDMI display to the loop out port. 5. Connect an Ethernet cable for Internet connection2.

6. (Optional) If you wish to firmware upgrade or record your live-stream, connect a USB storage device and refer respectively to Firmware Upgrade on page 59 or Recording Live-stream Video (External Storage) on page 50 for more information.

7. (Optional) Connect an earphone to receive sound output for the preview scene.
8. Connect your iPad to the iPad link port. Refer to Connecting iPad on page 11 for more information.
9. (Optional) Place your iPad onto the iPad stand as shown in the diagram below3.

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Chapter 2. Hardware Setup
Note: 1. The HDMI sources must be unencrypted. 2. Use the connected iPad to configure further network settings for livestreaming. 3. iPad placed on the unit is recommended for viewing only. Hand holding your iPad is still recommended for control.
Connecting iPad Lightning Connector on iPad For iPads having lightning connectors, simply connect the Apple Lightning USB 3 Adapter (not included, may need additional purchase) and the USB Type-A to USB Type-A cable serially between the StreamLIVETM HD and your iPad. If you wish to have the charging function, connect your lightning charging cable to the Apple Lightning to USB 3 Adapter. USB-C Connector on iPad For iPads having USB-C connectors (e.g. iPad Pro Gen 3), simply connect the USB Type-A to USB-C cable included in the package between your iPad and the StreamLIVETM HD. Note: The USB Type-A to USB-C cable included in the package is custom-
made for this setup, a general USB Type-A to USB-C cable will not work.
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StreamLIVETM HD User Manual
If you wish to have the charging function, connect an ATEN UH3239 Multiport Mini Dock (available for purchase separately) between the iPad and the StreamLIVETM HD, and connect a USB-C power adapter (60W or above) to the UH3239.
An example is shown:

Power Adapter

UH3239 Multiport Mini Dock

or
USB Type-A to USB Type-A Cable
iPad Link Port
UC9020 (Side)

iPad Pro Gen 3 (USB-C connector)

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Chapter 2. Hardware Setup
Pairing an Android Tablet or Chromebook via Network To pair an Android tablet or Chromebook to the StreamLIVETM HD via network, make sure the StreamLIVETM HD and the Android tablet or Chromebook are both connected to the same network environment, and then do the following. 1. Connect a monitor to the SRC / PGM output port. 2. Press and hold the PGM pushbutton for 3 seconds to display a QR code on
the monitor. 3. Open the ATEN OnAirTM app on the Android tablet or Chromebook, and
tap Scan QR Code to connect device.
4. Use the QR code scanner to scan to scan the QR code displayed on the monitor.
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StreamLIVETM HD User Manual
Your Android tablet or Chromebook is now connected with the StreamLIVETM HD. You may refer to the link below for a video demonstration containing the following:  a tutorial on how to upgrade the StreamLIVETM HD firmware  a tutorial on how to use an Android table to remotely control the
StreamLIVETM HD http://www.youtube.com/watch?v=S1NCHnAMKQI
Connecting Chromebook There are two ways to connect a Chromebook to the StreamLIVETM HD. You can either connect the Chromebook via network or connect the Chrombook directly to the StreamLIVETM HD using the USB-C to USB Type-A cable provided.  To connect the Chromebook via network, see Pairing an Android Tablet
or Chromebook via Network, page 13.  To connect the Chromebook directly to the StreamLIVETM HD, simply
connect the USB-C to USB Type-A cable included between your Chromebook and the StreamLIVETM HD.
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Chapter 2. Hardware Setup
Using the OnAir Cam App
To use your camera feed on an iOS mobile device as video source through the OnAir Cam app, install the app from App Store. Supported Systems The ATEN OnAir Cam app supports the following mobile operating systems:

Mobile Operating System iOS

Supported Versions version 10 or later

Installing the ATEN OnAir Lite App 1. Install the ATEN OnAir Cam app on an iOS mobile device.

a) From the mobile device, tap the App Store b) In the search box, type "ATEN OnAir Cam". c) Tap ATEN OnAir Cam and install the app.

icon.

2. From the mobile device, tap the ATEN OnAir Cam app icon . 3. Follow the on-screen instructions.

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StreamLIVETM HD User Manual
Connecting the iOS Mobile Device Before using the ATEN OnAir Cam app, make sure to connect your iOS mobile device to the StreamLIVETM HD's HDMI input ports using a Lightning Digital AV Adapter (Apple) or any other lightning to HDMI adapter.

iPad

iPhone or

Lightning Digital AV Adapter
HDMI
UC9020 (Rear)

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Chapter 3
ATEN OnAir App & Side Menu
ATEN OnAir Application
ATEN OnAir app acts as the central controller for UC9020. The app's design is a control panel where you can monitor program results, edit scenes, setup video and audio stream settings, stream recording settings, etc. Download the ATEN OnAir app from App Store and install it on your iPad. The icon looks like the one below:
Tap to open the ATEN OnAir application and the tutorial will start for the first time you open it.
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StreamLIVETM HD User Manual
Follow the on-screen instruction as it guides you through the basics of using the ATEN OnAir app with UC9020. When finished, a message will be shown:

To run the tutorial again, tap the icon on the top left corner for the side menu

and tap

.

18

Page Components

Chapter 3. ATEN OnAir App & Side Menu

No. Component

Description

1 Side Menu

Tap the icon for the side menu. Refer to Side Menu on page 20 for more details.

2 Deck Selector Tap to select the desired configuration deck. Three decks are available: Video Mixer, Audio Mixer and Setting.

3 GoLive

Tap to start streaming. Tap to pause streaming. The timer on the left shows how long you have been streaming for.

4 Deck Content The content depends on the selected deck.

5 iPad Link Status

Displays the link status between your iPad and the StreamLIVETM HD.

6 Network Traffic Displays the network traffic status. Status

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StreamLIVETM HD User Manual
Side Menu
A side menu is available for project management, tutorial, app information and self-diagnostic function. For the side menu, tap the icon on the top left corner.
Current Project Tap the icon to edit the name of your project:
20

Create Project 1. Tap Create New Project.

Chapter 3. ATEN OnAir App & Side Menu

2. Enter a name for the project. 3. (Optional) Select a template. Templates are project settings pre-configured
for you if you are unsure how your new project should be. 4. Tap Create.
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StreamLIVETM HD User Manual
Copy as New Project If you like the settings of your current project when you are to create a new one, you can use this function copy the settings. 1. Tap Create New Project.
2. Enter a name for the project. 3. Tap Create.
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Chapter 3. ATEN OnAir App & Side Menu
Open Project Tap Open Project for a list of available projects. An example is shown:
Tap to select the project you wish to use.
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StreamLIVETM HD User Manual
About Tap About for information of the app. An example is shown below:
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Chapter 3. ATEN OnAir App & Side Menu
All Projects For information of the available projects, tap All Projects. An example is shown:
You can also open or delete the projects here. To open a project, tap to select a project and tap Open. An example is shown:
To delete a project, tap the garbage can icon corresponding the project. An example is shown:
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StreamLIVETM HD User Manual
Tutorial Tap Tutorial to go through the tutorial again. Self-diagnostic Tap Self-diagnostic to self-diagnose for a report. An example is shown:
You can tap the icon to share the report.
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Chapter 4
ATEN OnAir App & Video Mixer
Video Mixer
The video mixer page allows you to preview videos of PRV and PGM, adjust MIC and PGM volume, scene selection and editing, and transition control. The components of the page is shown below:

No. Component

1 PRV Preview

The preview scene.

Description

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StreamLIVETM HD User Manual

No. Component

Description

2 PGM Preview

The program scene, or the on-air video output of the system.
You can tap on the bottom right-hand corner to view the video source in full screen mode. An example is shown below:

3 Volume Control
4 Scene Selector

Tap the icon on the bottom right-hand corner to return to the previous page. Tap and drag the volume slider to adjust MIC or PGM volume.
8 scenes are shown here. Green outline scene = PRV Preview. e.g.

Red outline scene = PGM Preview. e.g.

5 Scene Editor
28

Tap a scene to put the scene into the PRV Preview section. To put the scene in PRV Preview to PGM Preview, use the Transition Control (explained below).
You can configure each individual scenes by tapping this icon. Refer to Scene Editor on page 30 on how to edit each scene.

Chapter 4. ATEN OnAir App & Video Mixer

No. Component

Description

6 Transition Control

Controls the switching between the current stream (PGM) scene and the preview (PRV) stream.

To switch, 1. slide the transition bar all the way to the top or bottom; or

2. tap the Cut

button; or

3. tap the Auto

button.

Using the Transition Bar
When using the transition bar, the scene transition speed depends on how fast you slide the bar.
You can create different effects by sliding it slowly, quickly or even hold it half way.
Using the Cut button
The transition happens immediately when you tap the Cut button.
Using the Auto button
Tapping the Auto button will begin the transition after a specified time (0.3-3.0 seconds). Go to the Setting Deck and refer to page 41 on how to modify this specified time.

Quick Mode

Tap

to start Quick Mode (

).

During Quick Mode, PRV preview disappears and you can tap any of the scenes to broadcast the scene as the PGM preview.

Two Quick Modes are available: Tap for "Cut Quick Mode" ( ) or tap for "Auto Quick Mode" ( ).
Under Cut Quick Mode, tapping a scene will instantly broadcast that scene as the PGM preview.
Under Auto Quick Mode, tapping a scene will broadcast that scene after the specified time (0.3-3.0 seconds).

Tap or , or tap

(

).

again to exit Quick Mode

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StreamLIVETM HD User Manual
Scene Editor
When you tap the icon under a scene in the scene selector region, you can start editing the scene's display. An example is shown below:

No. Component 1 Scene Display
2 Resize/Crop tool
3 Overlay

Description
This region is how this scene will be displayed. You can configure the components within the region.
Tap to resize/crop the selected item. Refer to Resize/Crop Tool on page 32 on how to use this function.
Edit overlay in this region. You can Delete, Edit, and Show/Hide Overlay. 1. Show/Hide Overlay: Tap to show or hide 2. Edit: Tap to edit 3. Delete: Tap to delete You can also re-order the overlays to determine which overlay is to be displayed on top. Refer to ... for more details.

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Chapter 4. ATEN OnAir App & Video Mixer

No. Component 4 Media
5 Add Text Overlay
6 Add Image Overlay
7 Switch Video Source (DualView)
8 Scene Information
9 Dual-View Layout
10 Apply 11 Cancel

Description
Select the source(s) and how the source(s) are laid out for the scene. 1. Full Screen Mode 2. Select the source of the 1080p video input port (HDMI A
or B) 3. Dual View Mode (Picture-in-Picture or Picture-by-
Picture) 4. Plain Background
Tap this icon to add a text overlay. Refer to Add/Edit Text Overlay on page 34 below for more information. To edit the location and size of the overlay, select the overlay in the "Overlay" region and configure in the "Scene Display" region. The added overlay will appear in the "Overlay" region. Up to 30 text overlays (layers) are support per scene.
Tap this icon to add an image overlay.
Tapping allows you to add an Image Overlay. iPad will flip to the Photos page for you to select an image. Select the image and tap OK. To relocate, tap and hold the overlay to drag. To resize, refer to Resize/Crop Tool on page 32. The added overlay will appear in the "Overlay" region. Up to 5 image overlays (layers) are support per scene.
During dual-view, tapping this button switches video source position between 1 and 2.
This region displays the scene name and background. Tap the field to edit.
Tap to select the preferred dual-view (Picture-in-Picture or Picture-by-Picture) layout. You can also resize the dual-view.
Tap this button to apply the configuration into this scene.
Tap this button to cancel all configurations made in this page.

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StreamLIVETM HD User Manual
Resize/Crop Tool This section describes how to resize or crop any of the components in the "Scene Display" region. Resize To resize any component, tap the component (overlay or media) and a resize tool will be visible on the "Scene Display" region. Examples are shown below:
Tap and hold to drag the resize tool to resize the component.
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Chapter 4. ATEN OnAir App & Video Mixer
Crop (Media Only) To resize a media, tap the media. An example is shown:
Tap the Resize/Crop Tool to start the tool. Pinch your finger inward or outward to crop. A small box is on the left of the "Scene Display" region to show the display area (cropped area).
When completed, tap DONE on the top right corner.
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StreamLIVETM HD User Manual
Add/Edit Text Overlay Tapping allows you to add a Text Overlay to the scene. A pop-up configuration page and its description is shown below:
When completed, tap OK to save the configuration and return to the previous screen. To edit the location and size of the overlay, select the overlay in the "Overlay" region and configure in the "Scene Display" region.
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Chapter 4. ATEN OnAir App & Video Mixer
Re-order the Overlays To re-order the overlays, tap and hold the overlay you wish to re-order. The overlay can then be dragged. You can drag the overlay to the place you wish it to be placed within the Overlay region. An example is shown:
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Chapter 5
ATEN OnAir App & Audio Mixer
Audio Mixer
The components of the Audio Mixer deck page is shown below:

No. Component
1 Audio Level Control

Description
Slide the volume slider to control the volume of each audio source.
: The audio is turned off (muted)
: The audio is turned on (unmuted) Tap On to turn on/off the sound for the source.

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StreamLIVETM HD User Manual

No. Component 2 HDMI 1 and 2 Audio Control
3 MIC Gain Control

Description
Audio-Follows-Video ON: Broadcasting the source's video will also play the source's audio.
ON: The audio is turned on (unmuted). OFF: The audio is turned off (muted).
You can adjust the MIC Gain settings here:

Tap the fields to adjust the options.

4 L / R Balance Control

Tap and hold to drag and control which side of the sound source is to be more emphasized.

5 Master / PGM Slide the volume slider to control the volume of Master / Level Control PGM.

6 Master/PGM Compressor

You can adjust the Master/PGM Compressor here:

7 Earphone Level Control

Tap to enable/disable the compressor function and drag the dial to adjust the threshold.
Controls the volume level of the earphone

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Chapter 6
ATEN OnAir App & Settings
Settings
The components of the Setting deck page is shown below:
If you have configured a settings, Apply button will light up. Click it to apply the settings.
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StreamLIVETM HD User Manual

No. Component

Description

1 Stream

Configure live-stream and external recording information here:

Connection Server 1 & 2: Settings
: disable stream.

: enable stream.
When the Server 1 & 2 is enabled, Custome RTMP, Youtube, and Facebook are available to select. For more information on how to login to the Youtube and Facebook, see Live-streaming on Facebook & Youtube, page 42, and Logging into Facebook Account for Live-streaming, page 44.
You can stream to two platforms simultaneously* if you enable both Server 1 & 2.
For the stream key field, an eye icon will be shown. Tap to
toggle between and :

represents invisible stream key.

represents visible stream key. An example of visible stream key is shown:

If you wish to paste a copied stream key into the field, make sure it is visible . URL and Stream Key: Obtain the URL and Stream Key from the platform(s) you wish to livestream on and put them into their corresponding fields. An example URL and Stream Key is shown in Live-streaming on Facebook & Youtube below.
Detailed configuration of your live-streaming / video recording software / platform is not within the scope of this user manual, please refer to the software / platform's instruction guide / manual. Record Live-stream Video If you wish to record the video live-stream as a video output*, you can enable the External Storage ( ). For more details on setting up your live-stream video recording, refer to Recording Live-stream Video (External Storage) on page 50. Note: A maximum of 2 stream outputs are allowed:a) 2 streams, b) 1 stream and 1 recording, c) 1 stream, or d) 1 recording
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Chapter 6. ATEN OnAir App & Settings

No. Component

Description

2 Network Settings

Choose your preferred network configuration methods.
DHCP: The network automatically assigns IP address and the corresponding fields.
Manual: If you are in a place where you are unable to utilize the DHCP method, you will need to get the settings, possibly from IT, and input them into each field here manually.

3 Stream Output Settings

Transition Period: This is the scene transitioning delay for the Auto button (on the app or on the unit). Choose between 0.3 and 3 seconds. (Refer to Transition Control on page 29 for the Auto button behavior)
Streaming Resolution: Select your stream resolution from one of the following:

Streaming Quality: Select the quality from one of the following.

If manual is selected, the quality slider will light up and you can tap and drag the slider to a desired stream quality.

4 Others
5 Reset to default

Pause Picture: Pause picture is the display when the streaming is paused. You can select black, the pause logos, or upload your own custom logo.
Audio Delay: If you are experiencing audio delays (due to network or other reasons), you can adjust this slider, in milliseconds, to sync the audio with the video.
Video System: Click to select the video system of your choice.
Tap to reset the device to factory default settings.

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StreamLIVETM HD User Manual
Live-streaming on Facebook & Youtube
The ATEN OnAir app supports two live-streaming methods.  Logging into your Youtube and Facebook social account
 For Youtube live-stream procedure, see Logging into Youtube Account for Live-streaming, page 42.
 For Facebook live-stream procedure, see Logging into Facebook Account for Live-streaming, page 44.
 Enter the URL and Stream Key, see Example Live-stream URL and Stream Key (Youtube), and Example Live-stream URL and Stream Key (Facebook), page 49.
Logging into Youtube Account for Live-streaming To join Youtube without entering the URL and Stream Key, follow the steps below: 1. From the Setting Deck page, enable Server 1 or Server 2, and select
Youtube.
2. Tap Login and the screen below appears. Tap Continue.
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Chapter 6. ATEN OnAir App & Settings
3. Signing in with your Google account and tap Next.
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StreamLIVETM HD User Manual
Logging into Facebook Account for Live-streaming To join Facebook without entering the URL and Stream Key, follow the steps below: 1. From the Setting Deck page, enable Server 1 or Server 2, and select
Facebook.
2. Tap Login and the screen below appears. Tap Continue.
3. Signing in with your Facebook account and tap Log In.
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Chapter 6. ATEN OnAir App & Settings
Live-streaming to Facebook Groups To live-stream to your Facebook Groups, follow the steps below. Note: The administrator of the Facebook Group needs to allow ATEN OnAir
to make post in the group. If the ATEN OnAir app has not been allowed by the administrator, an error message appears asking you to allow the ATEN OnAir app to create a post. 1. Go to your Facebook Group, and select More. You will need to use a physical computer or laptop for this process. Note: You must be an administrator of the Group for this setup.
2. Select Edit Group Settings.
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StreamLIVETM HD User Manual
3. Scroll down and select Add Apps. 4. Select ATEN OnAir by typing ATEN OnAir in the search bar.
46

Chapter 6. ATEN OnAir App & Settings
5. Select Add to confirm that you want to allow live-streaming to your Facebook Group from ATEN OnAir.
6. Select Done to close the confirmation box.
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StreamLIVETM HD User Manual

How to Switch between Multiple Facebook Accounts To switch your Facebook account via iOS device, follow the steps below. 1. Open your Facebook application on your iOS device.
a) If you are using a laptop or PC, click on the downward facing arrow to the top right side of the Facebook window.

b) If you are using an iPad or iPhone, tap More right-hand corner of your screen.

located in the lower-

2. Select Log Out. A confirmation message appears, select Log Out again. You are now logged out of your Facebook account from the Facebook application.

3. Launch Safari

and go the Facebook website by typing https://

m.facebook.com/ in the search bar.

4. Log in with your current Facebook account by entering the necessary information.

5. Select and a drop-down menu appears.

6. Select Log Out. A confirmation message appears, select Log Out again. You are now logged out of your Facebook account from Safari.
7. You may now sign in with a different Facebook account.

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Chapter 6. ATEN OnAir App & Settings
Example Live-stream URL and Stream Key (Facebook) Example Live-stream URL and Stream Key (Youtube)
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StreamLIVETM HD User Manual
Recording Live-stream Video (External Storage) Before you start recording the live-stream videos, make sure that you have a storage device ready to start and is connected to the StreamLIVETM HD. Recording live-streams requires a USB 3.0 or later device. It is HIGHLY recommended that you use an external hard drive (with at least 32GB worth of storage). When you first connect the storage device, the OnAir app will verify its format and USB spec. If the format is not desirable, the OnAir app will ask if you would like to format it. Make sure the files in the storage device are backed up before you format it. When the format is desirable, you can start recording your live-stream. External Storage Settings Click the icon and a dialog box will pop up to allow you to configure the storage device's record settings or format the device manually. A pop-up dialog box example is shown:
Tap the File Name field to adjust the file name of the recording(s). Tap the Split By Time drop-down menu to select how long a recording is before splitting into the next recording. The drop-down menu is shown:
Tap Format to manually go through the format process.
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Chapter 6. ATEN OnAir App & Settings
Video Information for Live-stream Recording Video Format: 1080p30 Video Compression: H. 264 Audio Compression: AAC Video Container Format: MP4 Does not support uncompressed recording. Record Media: USB 3.0 hard drive or USB 3.0 flash drive Does not support SD card.
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Chapter 7
Quick Live-Stream Setup
Setup
Before you start live-streaming, you need to setup your live-stream platform on the UC9020. Setting these up can be on any interface (PC, laptop, tablets, etc.) as long as you are able to get the Server URL and Stream Key. This section will therefore take you through obtaining the Server URL and Stream Key, input them into the OnAir app, synchronize the OnAir app with the UC9020 and start streaming using your iPad. Follow the steps below: Note: Facebook is the streaming platform example used in the setup steps
below. 1. On the iPad, open Safari (Internet browser) and go to the Facebook page.
Note: Make sure your iPad is Internet-enabled and is using desktop mode. If your iPad is always bringing you to the facebook app (or youtube, twitch, etc.), remove it from the system first and install it again later.
2. Log into your account. 3. On the dashboard, locate and tap the What's on your mind field. 4. Tap to select Live Video.
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StreamLIVETM HD User Manual
5. Tap the Connect button up top. A page similar to the one below is shown:
6. Server URL and Stream Key are displayed here. Copy them and enter them into their corresponding fields in the stream settings section under the "Setting" deck of the OnAir app. Note: 1. Make sure the eye icon in the Stream Key field is shown as to allow you to paste the key. 2. It is highly recommended to check the "Use a persistent stream key" checkbox to keep this stream key.
7. Connect the iPad to your UC9020. The OnAir app will ask you about the synchronization option. Tap Start.
8. Configure other settings on the OnAir app and press the GO LIVE button on the unit or on the OnAir app:
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Chapter 7. Quick Live-Stream Setup
9. Disconnect iPad from the unit and go to the Facebook Connect page. Upon receiving the stream, the Go Live button (on the bottom-right of the page) will light up.
10. You can tap Go Live to start broadcasting your stream, or you can edit the information here (scope not part of this manual) before you start broadcasting your stream.
11. Connect your iPad to the unit to control the stream using the OnAir app. Note: Streaming on other streaming platforms using the unit requires the same
information (Server URL and Stream Key), refer to their websites for more information.
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StreamLIVETM HD User Manual
During the Live-Stream / Live-Stream Recording During the live-stream or the live-stream video recording, you can:  Use the transition function (T-bar, Auto button or Cut button) to switch
PRV preview image to the PRG preview.
 Press the Pause button to pause streaming.
 Press the GO LIVE button again to stop the stream.  Edit the video scenes in scene editor, tune audio settings in the audio mixer
deck, adjusting audio delays in the settings deck, etc. Tap Apply to apply the changes. Quick Mode If you wish to immediately switch from one scene to another, use Quick Mode. To enter Quick Mode, press and hold the Cut or Auto button for 3 seconds. Alternatively, tap the Quick Mode button on the OnAir app (Video or Audio deck). During Quick Mode, the greenly lit PRV Preview button dims and the Cut or Auto button flashes (depends on which Quick Mode it is in).
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Chapter 7. Quick Live-Stream Setup
Press any of the scene buttons to broadcast the scene as the PGM Preview. Two Quick Modes are available: press the Cut button for "Cut Quick Mode" or the Auto button for "Auto Quick Mode". Under Cut Quick Mode, the Cut button flashes and pressing a scene button will instantly broadcast that scene. Under Auto Quick Mode, the Auto button flashes and pressing a scene button will broadcast that scene after the specified time (0.3-3.0 seconds). Press and hold the flashing button to exit Quick Mode.
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Chapter 8
Firmware Upgrade

Download Requirements
 A computer connected to the Internet.  An empty external storage device or a USB flash drive with at least 1.1GB
of free space.

Preparing the Firmware

1. On the external storage device, create a folder named "uc9020_img". 2. Download the complete software and unzip it. 3. Save your file (in the format "uc9020_Vx.x.xxx.bin") to the
"uc9020_img" folder. 4. Plug the external storage device to the rear USB port of the unit. 5. Refer to Upgrading the Unit on page 60 to start firmware upgrade.

Note:

 A folder named "uc9020_img" must be created in the root menu of the USB storage device.
 The firmware upgrade file (*.bin) must be placed in the "uc9020_img" folder.
 The firmware upgrade file should look like the following:
uc9020_Vx.y.yyy
where x and y combine to indicate its version and
x = 1-9
y = 0-9  The unit will upgrade using the newest firmware. For example, if
the folder has a "uc9020_V1.0.080" file and a "uc9020_V1.1.102" file, the unit will upgrade using the "uc9020_V1.1.102" file.

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StreamLIVETM HD User Manual
Upgrading the Unit

Follow the steps below to upgrade the unit.
Note: Make sure the prepared USB storage device is plugged into the rear USB port (USB 3.2 Gen1 Type-A Port) of the unit.

1. Press the Cut, Pause (the ) and Mute buttons at the same time to start the firmware upgrade.
2. The unit will start the Upgrade Assessment where all the volume meter LEDs will blink every 0.5 seconds. Pictorial behavior is shown below:

0.5s

0.5s

3. If the assessment succeeds, the unit will start upgrading.
The volume meter LED will start filling in from the negative side every 0.5 seconds. When all the LEDs are filled, they will all dim for 0.5 seconds and start filling in again. Pictorial behavior is shown below:

0.5s

0.5s

0.5s

0.5s

0.5s

Note: If the upgrade assessment fails, the GO LIVE button and the last LED of volume meter LEDs will blink every 0.3 seconds. Refer to Upgrade Assessment Fail on page 61 for more information.

4. If the firmware upgrade was successful, the first LED of the volume meter LEDs will blink every 0.3 seconds. The unit will reboot after some time to complete the process.

0.3s

0.3s

Note: If the firmware upgrade fails, the last LED of volume meter LEDs will blink every 0.3 seconds. Refer to Upgrade Fail on page 61 for more information.

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Chapter 8. Firmware Upgrade

Upgrade Assessment Fail
When the upgrade assessments fail (e.g. when no USB storage device is connected or USB drive does not have a firmware upgrade file, etc.), the GO LIVE button and the last LED of volume meter LEDs will blink every 0.3 seconds.

0.3s

0.3s

&

&

Press the GO LIVE button to return the unit to normal operation and try again from step 1.

Upgrade Fail
If firmware upgrade fails during the firmware upgrade (e.g. disconnected USB storage device or power, etc.), the last LED of volume meter LEDs will blink every 0.3 seconds.

0.3s

0.3s

The unit will reboot after some time and try to upgrade the firmware again.
If it fails again, it will reboot and try again.
When this happens, it is likely that the upgrade file is corrupted. We recommend:
1. Unplug the power and the USB storage device from your UC9020.
2. Retrieve the firmware file again and recheck the USB preparation process ( Download Requirements).
3. Replug your USB storage device.
4. Replug the power. The unit will start the upgrade process after booting up.
If you are still unable to upgrade the unit's firmware, please contact your dealer.

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Appendix
Safety Instructions
General  This product is for indoor use only.  Read all of these instructions. Save them for future reference.  Follow all warnings and instructions marked on the device.  Do not place the device on any unstable surface (cart, stand, table, etc.). If
the device falls, serious damage will result.  Do not use the device near water.  Do not place the device near, or over, radiators or heat registers.  The device cabinet is provided with slots and openings to allow for
adequate ventilation. To ensure reliable operation, and to protect against overheating, these openings must never be blocked or covered.  The device should never be placed on a soft surface (bed, sofa, rug, etc.) as this will block its ventilation openings. Likewise, the device should not be placed in a built in enclosure unless adequate ventilation has been provided.  Never spill liquid of any kind on the device.  Unplug the device from the wall outlet before cleaning. Do not use liquid or aerosol cleaners. Use a damp cloth for cleaning.  The device should be operated from the type of power source indicated on the marking label. If you are not sure of the type of power available, consult your dealer or local power company.  The device is designed for IT power distribution systems with 230V phase-to-phase voltage.  To prevent damage to your installation it is important that all devices are properly grounded.  The device is equipped with a 3-wire grounding type plug. This is a safety feature. If you are unable to insert the plug into the outlet, contact your electrician to replace your obsolete outlet. Do not attempt to defeat the purpose of the grounding-type plug. Always follow your local/national wiring codes.  Do not allow anything to rest on the power cord or cables. Route the power cord and cables so that they cannot be stepped on or tripped over.
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CAMLIVE User Manual
 If an extension cord is used with this device make sure that the total of the ampere ratings of all products used on this cord does not exceed the extension cord ampere rating. Make sure that the total of all products plugged into the wall outlet does not exceed 15 amperes.
 To help protect your system from sudden, transient increases and decreases in electrical power, use a surge suppressor, line conditioner, or uninterruptible power supply (UPS).
 Position system cables and power cables carefully; Be sure that nothing rests on any cables.
 Never push objects of any kind into or through cabinet slots. They may touch dangerous voltage points or short out parts resulting in a risk of fire or electrical shock.
 Do not attempt to service the device yourself. Refer all servicing to qualified service personnel.
 If the following conditions occur, unplug the device from the wall outlet and bring it to qualified service personnel for repair.  The power cord or plug has become damaged or frayed.  Liquid has been spilled into the device.  The device has been exposed to rain or water.  The device has been dropped, or the cabinet has been damaged.  The device exhibits a distinct change in performance, indicating a need for service.  The device does not operate normally when the operating instructions are followed.
 Only adjust those controls that are covered in the operating instructions. Improper adjustment of other controls may result in damage that will require extensive work by a qualified technician to repair.
 For continued protection against risk of fire, replace only with the same type and rating of fuse - T1.6A/250V.
64

Appendix
Technical Support
International  For online technical support ­ including troubleshooting, documentation,
and software updates: http://support.aten.com  For telephone support, see Telephone Support, page iv:

North America

Email Support

Online Technical Troubleshooting

Support

Documentation

Software Updates

Telephone Support

[email protected] http://www.aten-usa.com/support
1-888-999-ATEN ext 4988 1-949-428-1111

When you contact us, please have the following information ready beforehand:  Product model number, serial number, and date of purchase  Your computer configuration, including operating system, revision level,
expansion cards, and software  Any error messages displayed at the time the error occurred  The sequence of operations that led up to the error  Any other information you feel may be of help

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Supported List of Android Tablets

Please see the list below for supported Android tablets.

Manufacturer Acepad Acer Advance
AIDATA
Alldocube
AllView
Archos
Axioo BEISTA
Blackview BLOW Bluebird
BMAX BMXC
BQru
BRAVE BRIGMTON

Model Name A140 Walle SP4702 SP5712 ADT1012L ADT1061 iPlay_20 iPlay_40 Viva H1003 LTE PRO/1 Viva H1003 LTE PRO/3 AC101XPro4G Archos Oxygen 101S MH X101 X104 Tab8 PlatinumTAB10_4G RT103 ST 103 I10_EEA BM108 JR-M802 M107 M863-EEA XQ107-EEA BQ-1025L BQ-8077L BTSL1 BTPC-1025OC

66

Manufacturer BYJUS Casper CHAINWAY Cherry Mobile Chosunbiz Chuwi
COMPUMAX Concord Crelander Crosscall Danew Dany DEXP Dicle_Tab
DiDi (Japan) Digma
Docomo

Model Name LRN10 LRNS10WIL0 L20 VIA_L30 P80 A840 Chosunbiz HiPadPlus_EEA HiPadX_eea_1 Surpad BlueS10 A10 Dream_Edition_C-754 A101 Core-T4 Dslide_1020 Signature-S8 H210 Q210 Dicle Tab MyPen P1 Dicle Tab Ultra Dicle_Tab_Active DDT-001 CITI_Octa_10_CS1219PL CS7217PL CS8218PL Optima_10_X702_4G Optima_7_X700_4G Optima_8_Z801_4G TS1229PL TS7225PL d-02K

Appendix 67

CAMLIVE User Manual
Manufacturer Dragontouch
ELO Touch
Estar Evercross
EXCEED
Fujitsu
Fusion5 General Mobile Geo (GeoTechVision) Greentel G-Tab Haier Hihi Hisense
Honeywell
Hoozo Huawei
Hyundai iBall i-Buddie iGet

Model Name Dragontouch MAX_10_eea NotePad_101_B Note Pad_102 T10M 15in-I-Series-4-USB-C BackPack-4 MID1020L X8 X9 EX10S10 EX8S1 F-02K Patio730 F105Dv2 e-tab 20 GEO10 Greentel-A10 N28 P20 HIHI-41KH-TAB-1-EEA HITV105C E22 TA60A VM1A VM3A YK_P30 HUAWEI MediaPad M5 10.8 HUAWEI MediaPad M5 PRO 10LA2 iT-KSA0012 TG08RK1 SMART_L20X

68

Manufacturer Ikon iMuz Innjoo IRIE Isafe I-Scream IXTECH Juniper Systems KONDE Lechpol Lenovo
LGE LitByLeia LNMBBS
Logic Instrument

Model Name IK-1106 G10E muPAD L10 VOOM_TAB_LTE FFF-TAB10H IS930 E1012T IX1012 Mesa3 KD2 EAGLE1069 LAVIE T11 112K1 LAVIE T11 11QHD1 Lenovo Tab K10 Lenovo Tab P11 PRO Lenovo Tab M8 Lenovo Tab P10 Lenovo Tab P11 Lenovo Tab M10 Lenovo Tab6 Lenovo Yoga Tab 11 XiaoXi Pad XiaoXin Pad Pro Yoga Smart Tab Yoga Tab 13 (ROW) G Pad 5 10.1 FHD LUME L201-EEA L60 P401 P40-EEA Logic Instrument Fieldbook N101

Appendix 69

CAMLIVE User Manual
Manufacturer LOOQS Majestic Masstel Maxtron Meberry
Mediacom
Medion Microtech MiTAC
Mito MLS Innovation
MOBULAA MOXNICE Multilaser NEC
Nextbook Nexvoo NOGA Novinsun ODS Corporation
ODYS OKAPI
Onn (Walmart) Ordissimo Packard Bell Panasonic

Model Name F102-EEA TAB_912_4G Masstel MAXTRON Genio M7 M7Pro 1AZ2T M-SP1AZ2TW-EEA P1071X etab_LTE N630 N651 MITO_T7 iQ1060M iQT1161 Tab-1 P63_EEA M10_4G_PRO LAVIE Tab E 10FHD1 PC-TE510JAW BRT81 NexFone N380 NOGAPAD101XTREME TN618 TA2C-DR9 TA2C-DR94G ODYS_SPACE_ONE_10 Okapi_Tab6 Okapi_Tab8 100003562 Celia SILvERSTONE-T10 FZ-A3

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Manufacturer Phoenix PHYWE Pixus Polytron Prestigio Pritom
Prixton Reeder Remdun
Rhino Rixun RuggON
S&T Global

Model Name PHONETABPRO SMARTlink Pixus_Joker T8001 HP10A5L 1AZ20_eea L10 M10_Air_EEA M10_PLUS_EEA Expert M10_Blue_Max RD16Q RD16QE RD86QE M10p_001 T107 MT7030 PA501 8788_7 C20

Appendix

71

CAMLIVE User Manual Manufacturer Samsung
Selvas Seuic Sharp Sigma Mobile SoyMomo SPC Mobile Sunny TAG-DC TAG-TECH Talius TazTag

Model Name Galaxy Tab A Galaxy Tab A with S Pen Galaxy Tab 7 Galaxy Tab Active Pro Galaxy Tab Active2 Galaxy Tab Active3 Galaxy Tab S3 Galaxy Tab S4 Galaxy Tab S5e Galaxy Tab S6 Galaxy Tab S6 5G Galaxy Tab S6 Lite Galaxy Tab S7 Galaxy Tab S7+ Galaxy Tab S7+ 5G H632B AUTOID Pad Air dtab d-41A SH-T01 X_style_Tab_A1010 X_style_Tab_A801 SoyMomo_Pro_V2 GRAVITY_OCTACORE GRAVITY2-4G SN10064 TAG-DC TAG_TAB_II TAG-TAB-III Zicron_1016_4G Tazpad-FAP60

72

Manufacturer TCL
Technopc Teclast
TJD (SZ) TOSCIDO
Touchmate TPS TTS-group Umax Vankyo
Vastking

Model Name TCL 10 TABMAX TCL 10 TABMAX 4G TCL TAB 10s 4G TCL TAB kids UP10SI36LA APEX_P10HD_PRO M30_Pro_ROW M40SE_EEA P10_HD_EEA P10_HD_ROW P10S_ROW T30_ROW MT-1011OF P101 T12-EEA T15 T151-EEA T50-EEA X102 TM-MID1080 TPS-SC10 IT10268 10C_LTE 10C-PRO-LTE P31 P31-E P40 S20 S30 KingPad_K10 KingPad_K10Pro KingPad_SA10 KingPad_SA8

Appendix 73

CAMLIVE User Manual Manufacturer Vaxcare Veidoo Vertex VIVIMAGE Vonino
VORCOM
VUCATIMES Wave 8 WILLKOTECH Winnovo
Wishtel
X-TIGI YesTeL
YOTOPT YUMKEM ZAMOLXE
Zebra
ZOOMSMART zyrex

Model Name VaxHub2 T20-Plus Wolverine12 VIVIMAGE_E11 iMart_Pro Magnet_G30_EEA Magnet_G50 Magnet_G50_lite S8Pro SXPRO_classic VucaPad_N20 Wave_8_10 Kishi-001 P20-Tab WinnovoT5 IRA-DUO IRA102017I Hope10_Pro T5 T5-plus Y3-EEA N10-EEA ZXT-10FL323G-PRO ZXT-10HL323S Customer Concierge 600 Customer Concierge 6000 ET51 ET56 Zebra Technologies L10 Zebra Technologies VC8300 LT800 ZT216_23

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Specifications

Appendix

Function Video Input Video Output Video Sampling Color Space Video Resolution
Audio Input

CAMLIVE
1 x 4K HDMI Type A Female
(up to 4K@60, no HDCP support)
2 x HDMI Type-A Female
(up to 1080p@60, switcher, no HDCP support)
1 x 4K Loop-Thru HDMI Type-A Female
(up to 4K@60, no HDCP support)
1 x PGM HDMI Type-A Female
(up to 1080p@60, no HDCP support)
4:2:2 8-bit
4:2:2 YUV
Input Resolution HDMI1 VGA: 640x480@60, 480p: 60/50/30/25, SVGA: 800x600@60, XGA: 1024x768@60, 720p: 60/50/30/25, SXGA: 1280x1024@60, WXGA+:1440x900@60, UXGA: 1600x1200@60 (RB), WUXGA+:1680x1050@60, 1080p: 60/50/30/25, 2160p: 60/50/30/25
HDMI2 A/B* VGA: 640x480@60, 480p: 60/50/30/25, SVGA: 800x600@60, XGA: 1024x768@60, 720p: 60/50/30/25, SXGA: 1280x1024@60, WXGA+:1440x900@60, UXGA: 1600x1200@60 (RB), 1080p: 60/50/30/25
*Only the selected port will show video. The other will show non-video photo or graph.
Output Resolution SRC/PGM HDMI 480p: 60/50/30/25, 576p: 60/50/30/25, 720p: 60/50/30/25, 1080p: 60/50/30/25
HDMI Loop-Through VGA: 640x480@60, 480p: 60/50/30/25, SVGA: 800x600@60, XGA: 1024x768@60, 720p: 60/50/30/25, SXGA: 1280x1024@60, WXGA+:1440x900@60, UXGA: 1600x1200@60 (RB), WUXGA+:1680x1050@60, 1080p: 60/50/30/25, 2160p: 60/50/30/25
HDMI Captured Input (Stereo)
1 x Mic input, 1.4" TRS Jack (Dual Mono)
1 x Line input, RCA jack, signal level: -10dBV

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CAMLIVE User Manual

Function Audio Output Network Protocol
Recording Storage Connection Environmental Operating Temperature Storage Temperature Humidity OS Support
Power

CAMLIVE
HDMI Output (Stereo) 1 x 1/8" TRS Jack (Stereo)
Dual- stream encoder supports direct live streaming to CDN server over Ethernet using Real Time Messaging Protocol (RTMP/RTMPS) Video Encoding Format: H.264 Bit rate: 512Kbps-10Mbps Color Format: YUV420 Resolution: 1080p: 30/25, 720p: 60/50/30/25, 480p: 60/50/ 30/25 Audio Encoding Format: AAC Sampling Rate: 48kHz Bit rate: 128kbps
Max. Video Resolution: 1080p: 30/25 File Format: MP4 Support Media: USB 3.x compatible mobile drive (HDD / SDD) or flash drive, at least 32GB of free space
1 x USB 3.2 Gen1 Type-A Female (Blue) 1 x USB 2.0 Type-A (White) 1 x GbE LAN port
0­40 ºC
­20­60 ºC
0­80% RH, Non-Condensing
 iPad Pro (3rd gen) with iOS 11 or later  The following iPad with iOS 11 or later (Additional Apple
Lightning USB 3 Adapter is required) · iPad Pro (1st gen) · iPad Pro (2nd gen) · iPad (5th gen or above) · iPad Air (3rd gen or above) · iPad Mini (5th gen or above)
 Android 9 or later  Octa-Core ARM Cortex grade CPU and above  Minimum 2.75 GB system RAM  UC9020 with firmware v1.1.109 or later

76

Appendix

Function Maximum Input Power Rating Power Consumption
Physical Properties Housing Weight Dimensions (L x W x H)

CAMLIVE IEC C14, 100-240Vac (with 250V fuse)
110V:12.9W:80BTU 220V:12.7W:79BTU
Metal 1.89kg (4.16lb) 28.85 x 18.99 x 9.66 cm (11.36 x 7.48 x 3.80 in.)

Live-Streaming Information

Create a Live Stream with Youtube
You can learn more from Youtube for "Encoder Streaming"
https://support.google.com/youtube/answer/ 9227510?hl=en&ref_topic=9257984
Or from "Set up your live streaming encoder"
https://support.google.com/youtube/answer/2907883
What is CDN Service?
A content delivery network or content distribution network (CDN) is a geographically distributed network of proxy servers and their data centers. The goal is to provide high availability and high performance by distributing the service spatially relative to end-users. CDNs serve a large portion of the Internet content today, including web objects (text, graphics and scripts), downloadable objects (media files, software, documents), applications (ecommerce, portals), live streaming media, on-demand streaming media, and social media sites.
RTMP/RTMPS and RTSP Protocols
UC9020 supports RTMP/RTMPS protocol but not RTSP.
The Real-Time Messaging Protocol (RTMP) was initially a proprietary protocol for streaming audio, video and data over the Internet between a live stream client and a server. The RTMP protocol has multiple variations.

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CAMLIVE User Manual
The Real Time Streaming Protocol (RTSP) is a network control protocol designed for use in entertainment and communications systems to control streaming media servers. The protocol is used for establishing and controlling media sessions between end points. Other ways to input image overlays When your iPad is connected to the unit using direct cable link, you can upload images to the iPad directly. You can also use, and we strongly recommend you do, Apple AirDrop and its Continuity (Enable Handoff) features to upload all necessary data from Apple related products to improve convenience.
78

Appendix
Limited Warranty
ATEN warrants its hardware in the country of purchase against flaws in materials and workmanship for a Warranty Period of two [2] years (warranty period may vary in certain regions/countries) commencing on the date of original purchase. This warranty period includes the LCD panel of ATEN LCD KVM switches. Select products are warranted for an additional year (see A+ Warranty for further details). Cables and accessories are not covered by the Standard Warranty. What is covered by the Limited Hardware Warranty ATEN will provide a repair service, without charge, during the Warranty Period. If a product is detective, ATEN will, at its discretion, have the option to (1) repair said product with new or repaired components, or (2) replace the entire product with an identical product or with a similar product which fulfills the same function as the defective product. Replaced products assume the warranty of the original product for the remaining period or a period of 90 days, whichever is longer. When the products or components are replaced, the replacing articles shall become customer property and the replaced articles shall become the property of ATEN. To learn more about our warranty policies, please visit our website: http://www.aten.com/global/en/legal/policies/warranty-policy/
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CAMLIVE User Manual
Released: 2022-07-21 © Copyright 2022 ATEN® International Co., Ltd. ATEN and the ATEN logo are registered trademarks of ATEN International Co., Ltd. All rights reserved. All other brand names and trademarks are the registered property of their respective owners. ATEN International Co., Ltd., 3F, No. 125, Sec. 2, Datung Rd., Sijhih District, New Taipei City 221, Taiwan Phone: 886-2-8692-6789 Fax: 886-2-8692-6767 TECHNICAL SUPPORT CENTER: 886-2-8692-6959
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References

Acrobat Distiller 8.0.0 (Windows)

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