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Document DEVICE REPORTV2 Gsy 4G FAQs Mar15Customer F.A.Q's What is 4G? What do 2G and 3G enable me to do? What can I expect from 4G? Will the 3G data network change? What are the benefits of the new network? 4G is the fourth generation of mobile phone technology and follows on from 2G and 3G. 2G technology is suitable for making calls and sending text messages, while 3G makes it possible to access the internet. 4G services should make it much quicker to surf the web on your mobile, tablets and laptops. For the typical user, download speeds will be at least twice as fast as the speed currently available on the existing 3G network. In simple terms this means that a music album that currently could take around six minutes to download using the 3G network could take less than three minutes on 4G. Because of this, 4G is ideally suited for services which demand more capacity like video streaming, mapping and social networking sites. Yes, for the better. Currently we only have high speed 3G capable sites in Urban areas, such as in Town, however, as we install the new network, every site across the islands will have a high speed data capability In addition, the current 3G spectrum doesn't travel very far due to the frequency it is transmitted on, but the new 3G sites will operate on a lower frequency, so it will travel further. In short, where you have 2G today, you'll have 3G going forward. JT are installing a new Long Term Evolution (LTE) Advanced network, which is the latest version of LTE, also known as 4G. Our new network is expandable and can be regularly upgraded to Will 2G and 3G still work while you are installing the new 4G network? When will you finish the work to install the new network? ensure we can take advantage of any new advancement in mobile technology, such as 5G as and when it becomes available. So we are in fact future-proofing to ensure we can continue to provide the best network possible, in terms of speed, service and coverage. During the installation you may experience a brief interruption when the equipment on individual masts is changed. This may mean you could experience a weaker signal, meaning you may not be able to make a voice call or possibly access data for a sort amount of time if you are relying on service from a mast that is being changed. We apologise for any inconvenience these works will cause, but we are doing all we can to ensure any disruption is kept to a minimum. The works are on-going, however, we installed the first 4G capable equipment on 4th February in Jersey and will continue to roll-out in the next few months across the Islands. Does this mean the new LTE Advanced network is available now? How will this affect my service? Will the network improve coverage for voice calls? Will I need a new handset? We are progressing with the roll-out of our new state-of-the-art 4G network that we hope to launch with the first sites delivering 4G services early summer in Guernsey www.jtglobal.com/4G to see the latest updates of our 4G rollout across the islands. The new 4G network will be more than 100% faster than the quickest data speeds that are currently available. The new network will help to greatly improve the speed of the mobile data service. If you would like to fully utilise the new 4G service, then you will I've heard some handsets won't connect to the 4G network, is this true? When will Samsung users be able to use the JT 4G network? need a 4G capable handset. Most Smartphones that have been released in the last 8-months should be 4G capable. The latest handset release you have the better the coverage and speeds it will support. For more detail see here or visit www.gsmarena.com If you would like to discuss the latest 4G-capable handsets, just pop into the High Street store, where we will have some offers and discounts before the service goes live. All 4G capable handsets will work automatically on the new JT 4G network, apart from LG and Samsung, who initially prevent their handsets from being used on all new 4G networks until testing has been carried out first. Testing has now been completed by both manufactures and as such software updates are now available for all Samsung and LG handsets. Any new Samsung and LG handset to be released will automatically on our 4G network going forward. To access the new 4G network, you simply need to perform the software update and then enable 4G. Instructions for these actions are below: To access the Samsung software update go to: o Settings o About Phone o Software Update. To enable 4G go to: o Settings o Mobile Networks o Network Mode o Select LTE/WCDMA/GSM (auto connect) as the default network mode. How do I access the LG update for me to start using the JT 4G network? Will I still need fixed broadband? To access the new 4G network, you simply need to perform the software update and then enable 4G. Instructions for these actions are below: To access the software update go to: o Settings o About Phone o Update Centre o App updates To enable 4G go to: o Settings o Tethering and networks o Mobile networks o Network Mode Select enable GSM / WCDMA LTE Yes, as the two services are designed to compliment one another. For example, fixed broadband is more suitable for indoor use and larger devices such as Smart TVs, games consoles. Mobile data is designed for use on the move by smaller devices such as Smartphones and tablets. This is not only because of mobile data coverage, but because fixed fibre broadband can work at speeds much quicker. For devices that are capable of picking up both 4G and Wi-Fi, your connection should be seamless wherever you are in the Island. This is because together, both our 4G network and our Gigabit Jersey fibre programme which unlocks effectively unlimited broadband speeds will soon mean that our coverage is almost universal. Currently devices such as Smart TV's, games consoles and household appliances that are controllable through Smartphone Will 4G work in a granite property? Will I be charged more for using the 4G network? \apps are already a reality and connectivity for future devices such as Smartwatches is only going to increase that demand. Unfortunately 4G will have the some of the same limitations that 2G and 3G currently has, such as being able to penetrate granite walls. Unlike some UK operators who have charged a premium for the 4G service, we don't have any plans to follow this trend.Microsoft Word 2010 Microsoft Word 2010