Amazon Alexa for Hospitality User Guide

Alexa for Hospitality Q&Aalexa for hospitality

1. What is Alexa for Hospitality? Alexa for Hospitality is an experience that brings the simplicity and convenience of Alexa to hotels, vacation rentals, senior living, and other hospitality properties using property-managed Echo devices. 2. Can I review what I say to Alexa in the room? No, voice recordings are not saved for Alexa for Hospitality devices. 3. Can I bring my own content to personalize my experience? You can stream music from your phone via Bluetooth. Just say, “Alexa, pair my phone” to link it with the device and “Alexa, unpair my phone” to unlink it. Alternatively, in select properties, you can temporarily connect your Amazon account to the Alexa- enabled device. Just ask, “Alexa, connect my account,” and Alexa will text you a link to connect your account, if the property supports it. Once connected, you can play your personal music from Amazon Music, Prime Music, and services you’ve linked to Alexa, such as Spotify and Pandora. Guests’ voice recordings are not saved. You can review and delete text transcripts at www.amazon.com/alexaprivacysettings. The property will automatically disconnect your Amazon account from the device in your room after you check out. You can also say, “Alexa, disconnect my account” at any time. 4. Do I have to own an Echo at home to use Alexa in the room? No. 5. What are some of Alexa’s security and privacy features? We’ve built in multiple layers of privacy protections:

6. What are some of the ways I can use Alexa in the room? When you stay in a property with Alexa, you can play music, check the weather, set alarms, and ask for general information. Properties can also create custom experiences with Alexa to help you enjoy your stay. For example, you may be able to ask information about the property such as gym and pool hours, get local recommendations, contact the front desk, control smart home features such as lights or room temperature, entertainment, and more, all by simply asking Alexa. 7. Can I use Alexa in the room to shop? The property may allow you to use Alexa to purchase services from the property, like room service or spa services. These charges will appear on your property bill and are not charged through your Amazon account. Amazon shopping is not currently available on these devices. 8. What should I do if I run into technical issues? Alexa is designed to give you a delightful experience throughout your stay. You should contact a property administrator if you experience unexpected issues with the device.

Documents / Resources

Amazon Alexa for Hospitality [pdf] User Guide
Alexa, Hospitality, Amazon

References


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